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“don't look anywhere else!” 5 of 5 bubbles
Review of Hard Rock Hotel Vallarta

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Hard Rock Hotel Vallarta
Ranked #6 of 27 Hotels in Nuevo Vallarta
GreenLeadersPlatinum level
Montreal, Canada
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“don't look anywhere else!”
5 of 5 bubbles Reviewed April 5, 2013

We searched the internet for our march 2013 vacation for many weeks. We narrowed our choice down to the last 3 and selected the Hard Rock Vallarta becaude the last-minute price was irresistable... 1225 $ for the week in this 5 * hotel. 5***** stars is right. From the minute we got out of the cab at their front door, we were amazed by the kind and friendly service. And it got better each day everywhere on the resort. The 2-person jacuzzi room with a beach and pool view was fabulous, free internet, free long-distance calls anywhere (cost me 15 $ to call home 2 times from Punta Cana in 2009.), great food in all the buffets and restos (no reservations needed and never turned away!) The staff was the best part of this vacation. From the front desk to the service at the beach chairs, to the spa beauticians, to the vacation planners and the restaurant staff. All were smiling, courteous, and very much willing and ready to please. We loved the resort credit of 1500 $ although they charge 16% taxes on what you use. We used some of it on spa & hair treatment, lobster dinner and wine upgrades at the italian restaurant. Great deals because would have paid full price for this. The beach is nice but the water is a little cloudy. You can walk along the beach for miles and it is clean and safe and no seaweed. We were approached by the resort for membership and RCI timesharing. Actually, we were looking to buy something and we were ready. Their hotel package suited perfectly what we needed and the price was reasonable. So now we can visit any Hard Rock Hotel and get RCI weeks also. But if you don't want or need this, just say no and they will not bother you. We plan to go back soon with our adult-children and plan on making more great vacation memories. If you are ready for something different but absolutely fabulous, go to this resort because you will be blown-away.

Room Tip: Higher floors (6 & 7) are more quiet, further away from the music in the Sun Bar. Jacuzzi rooms...
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank gburelle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobertoRoja, Customer Service Manager at Hard Rock Hotel Vallarta, responded to this review, April 10, 2013
Hola gburelle,

Thank u lots for this wicked review. We’re simply glad that we were your final choice and that you were not disappointed but felt like Rock royalty instead.

We’re very elated to learn you loved the in-room hot tub madly, by chilling out while you enjoyed the most intoxicating sunsets from Mexico, in addition to that you delighted our wide variety of fare options from the finest restaurants to simple casual n’ quick bites… this is designed to cater even the most demanding Rock Star. As usual our Hard Rockers are the main attraction of this venue, they’ll be more encouraged to learn the great impression they left on you.

We look forward to see you again soon so be sure to bring your adult-children along for an experience they’ll never forget.

TAKE TIME TO BE KIND
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Penticton Bc Bc
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed April 4, 2013

Starting with Jaime at the door who looked after us with care and personal attention, to Teresa who changed our rooms with grace and patience, to Norma who looked after my grandchildren and made sure vegetarian meals were available for some of my family , not forgetting the pizza lady-also a treasure, the staff is amazing, well trained and extremely attentive. Thank you for a great time!

Room Tip: Ask for a quiet room, not above the bar.
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  • Stayed March 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank chandford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobertoRoja, Customer Service Manager at Hard Rock Hotel Vallarta, responded to this review, April 5, 2013
Hi chandford, how are u getting on?

It is wonderful you’ve chosen our great spot to have some fun & relax.

Thank you very much for the big shout out for our Hard Rockers who every single day give their very best to pamper our demanding Rock Stars. Actually, we’ve got a rewards program for the Hard Workers that our celebrities kindly mention in order to encourage them to keep the great passion and the authentic smiles in what they do.

The entire band will be waiting for your upcoming trip so we can rock together again. Hopefully it’ll be very soon.

SAVE THE PLANET
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
3 reviews
5 of 5 bubbles Reviewed April 4, 2013 via mobile

Service was excellent except for the people booking the $1,500 credit. We had some problems with the room the first two days, but they got fixed. We have been to the Hard Rock in Punta Cana so we expected the same. Over all good trip. Food, location, pool, and beach was excellent. Between Air Canada Vacations and the Hard Rock, someone really messed up my golf. I was really upset but the hotel could not help me out. I ended up spending $1,000+ on golf out of my own pocket and we did not even use a dime of the $1,500 credit. This was our 4th trip to a hot destination this year and we are veteran travellers and always stayed at five stars, this was not but we were happy and we actually liked the vacation. Pool staff was excellent and the serving staff from bartenders to breakfast staff was five star service! Very impressed. I would return back. Mr. Hard Rock 2013

Stayed March 2013, traveled as a couple
Helpful?
Thank Peter J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobertoRoja, Customer Service Manager at Hard Rock Hotel Vallarta, responded to this review, April 10, 2013
Hello Peter – Mr. HR 2013,

Thank you much for posting this review about your stay and for sharing with us your comments.

We’re very happy to know you found most of our services to be excellent, as well as knowing that our delicious cuisine offer satisfied & tasted your desire, not to mention you soaked up the sun around our crystalline pools & beach. Kudos for our Waiters Team for making this vacation a blast.

On the other hand we sincerely apologize for any misunderstanding regarding our Resort Credits promotion. We invite you to surf on our official website for updated info; we’re sorry too for any other inconvenience you may have experienced during your stay; however we’re satisfied to know these little details did not affect your overall stay.

We will be waiting eager for your next visit. Please feel free to contact us in advance for any further assistance so we are in the same frequency.

LOVE ALL, SERVE ALL
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Saskatoon, Saskatchewan, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed April 4, 2013

We just returned from the Hard Rock on March 31 2013 and I have to say this was a great all inclusive holiday. We had a beautiful , clean room over looking the pool and ocean. The service was excellent both in the buffets and resturants and pool area. We were treated like a king and queen by all the staff. Jenny and Jaun at the pool are exceptional people, they have such a kind heart and would do anything for us. Dieago at the pool entertainment was such a nice repestful guy and made us laugh and have a great time. Ricardo and Daniel at the Zen made our dinning a pleasure. I have absolutely nothing negative to say about this place at all.
The beach is beautiful, though the water is brown,sandy. The pool was the place to be.
We would definetly go back and i will be spreading the word on this great holiday place.
thanks for the memories

Room Tip: we loved our room on the 5th, facing the pool and ocean. never had to wait for the elevator.
See more room tips
  • Stayed March 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank lccoakwell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobertoRoja, Customer Service Manager at Hard Rock Hotel Vallarta, responded to this review, April 5, 2013
Hurrah lccoakwell,

The excitement that you and others like you have for the fun-filled experiences that we provide to our guests is what drives us. Thank you lots for letting us know your impression.

It is sooo encouraging learning you find this vacation to be THE BEST one EVER. Thanks as well for highlighting our Rock Team; our team works hard and we're glad it shows.

Thank you much for recommending us with your pals. We’re already rehearsing and getting ready to receive the entire band. We look forward to see you again around here.

ALL IS ONE
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 bubbles Reviewed April 4, 2013

My husband and I, and another couple spent 10 days at the Hard Rock from March 19th to March 28th. It was a fabulous vacation! From the minute we arrived we were treated great. Teresa at the front desk was a very polite and helpful. We had requested room upgrades and she had everything in order before we even arrived. All our time was spent at the resort, except for one evening we went into town. Leno and Roberto and Fabliola at the swim up bar were so much fun! They knew our names and had a drink ready for us all the time, and would run and get us chips, pizzas or burgers. They were fabulous. Also, hats off to Martin at the Ciao! The guy were were with asked if they had cheesecake and Martin had someone run to another restaurant to get him some! Great service. Rikki Ricardo, Silvia, and the others at the pool were great entertainers. The guys spent every day playing pool and beach volleyball. We met a lot of wonderful people from different places and will definitely return to Puerta Vallarta in the future.

  • Stayed March 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Snorkel48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobertoRoja, Customer Service Manager at Hard Rock Hotel Vallarta, responded to this review, April 5, 2013
Yay Snorkel48!

Thank you lots for posting this rockin’ review. We’re delighted to know you felt pampered while you were here and that you spent the best 10 vacation days. Thanks as well for the awesome shout out you’ve given to our Hard Rockers who are always on top of the game to ensure you have a good time. They’re indeed our brightest jewel.

We hope that you do come back; we can't wait ‘til you rock with us again.

TAKE TIME TO BE KIND
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Monterrey, Mexico
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 bubbles Reviewed April 3, 2013

There is no too much to say, the service is terrible, when I get ther with my family they do not have my reservation and also my advance payment. By the end of the day they offer me a 7 day stayed with all inclusive as a favor but I have to pay more than $4,000.00 us dollars for a party of three adults and one child in one room two beds.
They really want to steel from us that much money, I have to look for a different hotel in the area.
Up to day nobody seems to be responsible for the first advance payment which is still lost, but it is already charge to my credit card.
Beware the name does not mean good servicie and attention!!!

  • Stayed March 2013, traveled with family
    • 1 of 5 bubbles
      Service
Helpful?
5 Thank santmauricio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobertoRoja, Customer Service Manager at Hard Rock Hotel Vallarta, responded to this review, April 5, 2013
Dear santmauricio,

Thank you for posting your opinion in this public forum. We are very sorry for any nuisance you may have experienced during your visit to Nuevo Vallarta.

We really regret any kind of misunderstanding during your reservation process, your travel agency from which you’re member is already aware of the nuisances you mention to have encountered.

As we are always concerned to provide with accurate information to our future Rockers, I’ll take the liberty to explain what happened with this one of a kind case. As you might be aware we’re an All Inclusive Resort, and as your travel agency allows you only European Plan (Including room only), it is mandatory that you pay an All Inclusive Fee, which you rejected to do arguing that you had been informed by your travel agency that you could choose to prepay or pay at check-in as you chose not to pay it we offered you our standard rate, then you decided not to stay in our resort and look for another option.

We genuinely hope you’ll give us the opportunity to host you by the very first time, to show you that our wonderful All Inclusive Resort well worth it and we’ll pamper you as a true Rock Star, so in the future you’re able to include in your review some comments about our spotless facilities, nice room features, scrumptious food, just to mention something. Please do not hesitate and contact us in advance to make sure you are treated like a real celebrity.

TAKE TIME TO BE KIND
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed April 2, 2013

My husband an dI stayed at the Hard Rock Hotel for a week in March. The weather was very nice and hot. We were able to get a chair at the pool whenever we happened to want one. The only negative I can think of is the pool chairs were very hard to get comfortable on if you wanted to lay on your stomach. The hotel was not very busy when we were there (which we loved)so we were able to eat at a different hotel almost every night. The food was amazing,especially the steak at the Romantic Dinner. Great!! The staff at all the restaurants were amazing. We also went to Rhythm of the Night tour and saw whales on the way. The other tour we took was the zip lining. We thought it was great value for 32.00. Another day we walked along the beautiful beach to the town of Bucerius. Had fun browsing through the shops. We also used the spa 5 times. Pepe was great and treated my husband to his first pedicure,which he loved. All in all we had the best time at Hard Rock Puerto Vallarta. All the staff were so genuine and caring and we felt so lucky to get to stay there. We will definitely be going back and hopefully bringing our whole family.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank SherriB950
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobertoRoja, Customer Service Manager at Hard Rock Hotel Vallarta, responded to this review, April 5, 2013
Hola SherriB950,

We are super happy to know that you and your husband spent an entire week party-rocking with us: thanks for sharing your Rock experience.

It is very encouraging to learn you savored the exquisite food we’ve got to offer; kudos especially to the chef of the Romantic Dinner. Thank you too for taking the time to acknowledge our Hard Rocker Pepe, he put in a lot of hard work to ensure our guests leave with great memories. Isn't he the best?

We hope to see you soon so we can roll out the runway for you.

LOVE ALL, SERVE ALL
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Additional Information about Hard Rock Hotel Vallarta

Property: Hard Rock Hotel Vallarta
Address: Paseo de los Cocoteros 19 - Villa 8 | Bahia de Banderas, Nuevo Vallarta 63732, Mexico
Phone Number:
Location: Mexico > Pacific Coast > Nayarit > Riviera Nayarit > Nuevo Vallarta
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Nuevo Vallarta
#3 Family Hotel in Nuevo Vallarta
#4 Luxury Hotel in Nuevo Vallarta
#4 Romantic Hotel in Nuevo Vallarta
#5 Top resorts Hotel in Nuevo Vallarta
#6 On the Beach Hotel in Nuevo Vallarta
#6 Spa Hotel in Nuevo Vallarta
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Hard Rock Hotel Vallarta 4.5*
Number of rooms: 348
Official Description (provided by the hotel):
Hard Rock Hotel Vallarta is a gorgeous, 348-room beachfront property ideally situated between mountains and the Pacific Ocean, featuring unmatched, all-inclusive luxury accommodations including in-room double hydro spa tubs, fine dining, top-shelf drinks, 24-hour room service, live entertainment and more. One of only three AAA Four-Diamond hotels in the area, this stylish property boasts six restaurants offering tantalizing specialty cuisines, four bars and lounges with top shelf drinks, two large outdoor swimming pools, children's pool, beach volleyball court, Body Rock Fitness Center, unmatched music memorabilia, signature Rock Spa(R), a Rock Shop and much more. The property additionally features 6,300 square feet of meeting facilities. ... more   less 
Reservation Options:
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Also Known As:
Vallarta Palace Hotel Nuevo Vallarta
Vallarta Palace Nuevo

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