Went to the Hard Rock for a family vacation Dec. 28th to Jan 4th. Our kids are a 15 year old girl and a 17 year old son. We couldn't have wanted for anything while we were there. The rooms were always stocked well and the waiting staff, room service, bartender, spa were great. We did find the desk staff not as helpful or pleasant.
Our biggest problem is that we feel that the $1500 in credit was very misrepresented. This was a part of the final decision in us picking this resort. Beings we had basically 4 adults to pay for when doing adventures we thought this sounded good. But once you get there they give you only certain adventures to pick from, only so much you can spend at spa (which basically most things were more expensive then what you could spend), upgrade of wine and lobster was on the list we were never offered this. Now they tell you also oh you have to pay 16% taxes on all. (For example: we went to the spa to use some spa credits so the bill at the spa was around $280.00 so when we left we had to pay $42:00 of taxes, if you wanted a lobster tail and to use your credits it was $50.00 for the credits but you had to pay $8.00 in taxes. It was such a joke we used $280.00 of the $1500.00. On the site it also said use at the Hard Rock store, oh we couldn't use it at this site. It was nice, but we have had better times.
- Official Description (provided by the hotel):
- Hard Rock Hotel Vallarta is a gorgeous, 348-room beachfront property ideally situated between mountains and the Pacific Ocean, featuring unmatched, all-inclusive luxury accommodations including in-room double hydro spa tubs, fine dining, top-shelf drinks, 24-hour room service, live entertainment and more. One of only three AAA Four-Diamond hotels in the area, this stylish property boasts six restaurants offering tantalizing specialty cuisines, four bars and lounges with top shelf drinks, two large outdoor swimming pools, children's pool, beach volleyball court, Body Rock Fitness Center, unmatched music memorabilia, signature Rock Spa(R), a Rock Shop and much more. The property additionally features 6,300 square feet of meeting facilities. ... more less
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- Also Known As:
- Vallarta Palace Hotel Nuevo Vallarta
- Vallarta Palace Nuevo