My wife and I stayed for a few days in October 2012 (13-17) and are Palace Members for over a year. We decided to go to Hard Rock Vallarta on a 3 day comp certificate we received last spring on a trip to Cancun and based on the fact that it is a short flight from the West Coast. First, the process and non-response in trying to book/use the comp certificate was exhausting and frustrating! After dealing with at least (3) three sales staff with Palace/HRH, we finally were connected with Lauren Carvalo who took care of the confirmation on our trip! Once we got on property, we were impressed initially with the facility and the Hard Rock makeover. From a service point again, we were disappointed in the lack of knowledge of being members and not having all the correct information for our reservation exhibited by the front desk/reservation staff. The rest of our trip was great and the pool, service, food and weather was outstanding.
One thing we are still puzzled by is the attempt to get current members (who bought in before the Palace/Hard Rock transformation) to attend a 90 minute sales pitch on buying into Hard Rock plan?? Already having the ability to use both Palace and Hard Rock properties seemed to be a waste of resource (Miquel) repeatedly asking us to go to the briefing. Also, besides having the ability to use weeks from Palace/HR to book through RCI seems to be the only benefit for membership. Cant really identify ANY member perk since becoming a member and have visited three (3) Palace/HR properties already?!?
We traveled with another couple (who are also members) and all had a great time at the resort and on a quick trip into PV. We will definitley be back to the property and hopefully Hard Rock (and Palace!) continue to improve its service delivery to members that seems lost at the current time.
- Official Description (provided by the hotel):
- Hard Rock Hotel Vallarta is a gorgeous, 348-room beachfront property ideally situated between mountains and the Pacific Ocean, featuring unmatched, all-inclusive luxury accommodations including in-room double hydro spa tubs, fine dining, top-shelf drinks, 24-hour room service, live entertainment and more. One of only three AAA Four-Diamond hotels in the area, this stylish property boasts six restaurants offering tantalizing specialty cuisines, four bars and lounges with top shelf drinks, two large outdoor swimming pools, children's pool, beach volleyball court, Body Rock Fitness Center, unmatched music memorabilia, signature Rock Spa(R), a Rock Shop and much more. The property additionally features 6,300 square feet of meeting facilities. ... more less
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- Also Known As:
- Vallarta Palace Hotel Nuevo Vallarta
- Vallarta Palace Nuevo