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“First Time HRV”

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Hard Rock Hotel Vallarta
Ranked #6 of 27 Hotels in Nuevo Vallarta
GreenLeadersPlatinum level
Reno, Nevada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“First Time HRV”
Reviewed October 29, 2012

My wife and I stayed for a few days in October 2012 (13-17) and are Palace Members for over a year. We decided to go to Hard Rock Vallarta on a 3 day comp certificate we received last spring on a trip to Cancun and based on the fact that it is a short flight from the West Coast. First, the process and non-response in trying to book/use the comp certificate was exhausting and frustrating! After dealing with at least (3) three sales staff with Palace/HRH, we finally were connected with Lauren Carvalo who took care of the confirmation on our trip! Once we got on property, we were impressed initially with the facility and the Hard Rock makeover. From a service point again, we were disappointed in the lack of knowledge of being members and not having all the correct information for our reservation exhibited by the front desk/reservation staff. The rest of our trip was great and the pool, service, food and weather was outstanding.

One thing we are still puzzled by is the attempt to get current members (who bought in before the Palace/Hard Rock transformation) to attend a 90 minute sales pitch on buying into Hard Rock plan?? Already having the ability to use both Palace and Hard Rock properties seemed to be a waste of resource (Miquel) repeatedly asking us to go to the briefing. Also, besides having the ability to use weeks from Palace/HR to book through RCI seems to be the only benefit for membership. Cant really identify ANY member perk since becoming a member and have visited three (3) Palace/HR properties already?!?

We traveled with another couple (who are also members) and all had a great time at the resort and on a quick trip into PV. We will definitley be back to the property and hopefully Hard Rock (and Palace!) continue to improve its service delivery to members that seems lost at the current time.

Room Tip: Definitely get an Ocean View room..worth the money/upgrade!
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  • Stayed October 2012, traveled as a couple
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Helpful?
2 Thank bascoboy1962
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobertoRoja, Customer Service Manager at Hard Rock Hotel Vallarta, responded to this review, October 30, 2012
Dear bascoboy1962

First of all we want to thank you for expressing your opinion regarding your first stay in our resort. We apologize for the inconveniences you may have experienced to book your visit, especially being a valued Member. We have shared your comment with Key People in our organization in order to prevent these issues from reoccurring.

As well we offer our most sincere apologies if you felt you were being pressured by our sales team in some way. We work very much in the training and supervision of our sales staff in order to deliver the best treatment to our valued customers and transmit the kindness and warmness that characterizes our collaborators at Hard Rock Hotel Vallarta. We are improving every day the service provided by our staff in different areas, especially our customer service departments. You can be sure that your remarks on this regards have been shared with our General Management and the Sales Director in order to take the corresponding corrective measures to ensure our guests’ satisfaction.

However it is wonderful to know these little details were beaten by the great facilities and service provided inside the resort. There is no better song than hearing you are coming back and giving us the opportunity to make it much better. Please feel free to contact us in advance so we can deck out the stage for you.

Keep the good memories!!!
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Gravois Mills, Missouri
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed October 24, 2012

We got outstanding service at this Hard Rock hotel. Upon arrival we were greeted and attended to by Fernando Cruz and Alfredo. They took care of us and were treated like family for the entire week and saw that we got everything we needed. The breakfast staff, especially Mario and Luiz or Luis, were extremely helpful and were always there when we need something. Angelica in the bar area was superb and entertaining. Eddie made sure that he new who we were and played whatever we wanted to hear music wise. Lily gave an excellent presentation of the Legendary program.

Room Tip: The concierge upgrade was worthwhile.
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  • Stayed October 2012, traveled with friends
    • Value
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Helpful?
1 Thank Ron W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobertoRoja, Customer Service Manager at Hard Rock Hotel Vallarta, responded to this review, October 25, 2012
Hola Ron W

Thank you so much for picking Hard Rock Hotel Vallarta to spend your vacation and for sharing your experience. Our Rock Staff is glad to learn their efforts have paid off. Thank you so much for spotlighting them.

We are eager you visit us soon; your Hard Rock family will be waiting for you.

Keep the good times rolling!!!
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Dubai, United Arab Emirates
Level Contributor
73 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
Reviewed October 24, 2012 via mobile

My husband, two daughters (ages 3 and 4) and I stayed here for a week in October 2012. We had originally booked to stay at the new Hilton but 3 weeks before we were due to travel I noticed that the hotel wasn't open yet. They had failed to tell me and when I called I was told that they hasn't gotten around to notifying guests yet but they may or may not be open in time for our trip. I cancelled the Hilton and did a lot of research on other hotels. I was going to book thd Riu but decided against it as I was told by several people that the good was terrible. I chose thd Hard Rock as it was up until August 2012 a Palace Hotel, like the Moon Palace in Cancun. I'm glad that I made thd decision to stay here.

We were picked up from the airport by the hotel. It was $120 for 4 people for arrival ans departure, which I'm sure would have been much cheaper by taxi but I thought we would be much safer going through the hotel.

Upon arrival we were given an upgrade to an ocean and pool view. It was lovely. The rooms are very modern and clean. I believe they all have jacuzzi's in them. Our room did anyway.

We have stayed in many all-inclusive resorts and many have quite a few hidden charges but not this one. Everything from room service, free calls to the US and Canada and wireless are all included. Those are things, which we find not normally included. We also received $1500 resort credit as we went in off season. You can use this for $300 in golf, $300 in the spa and many other activities. You only need to pay 16% gratuity. It was great as we planned on going to the spa and golf anyway, so saved quite a lot of money. We couldn't use it for the dolphins as our children were not 8 years old and older but if they has been we could have used it for that. We did swim with thd dolphins at Aquaventurous park, which was $158 for the 4 of us as the kids were free. Considering we paid $700 at the Atlantis in Bahamas 2 years ago and this program was much more interactive we were very happy.

My only negative comment about this hotel is the noise while in your room. We had a great view but were right outside the pool side DJ and above the sun bar. On the Saturday and Sunday nights you could hear the music until the early hours. Although the 4 of us are good sleepers and were so tired that it did not keep us awake and during the week it was fine. I would still rate 5 out of 5 due to the noise not being an issue for us. Although if you are a light sleeper you may want to ask for a room not close to the pool and sun bar.

I would definitely stay here again and recommend it.

  • Stayed October 2012
    • Value
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    • Service
Helpful?
2 Thank vikkia80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobertoRoja, Customer Service Manager at Hard Rock Hotel Vallarta, responded to this review, October 25, 2012
Hello vikkij1980,

Thank you so much for your rocking review. We are absolutely blissful to learn you reveled in everything we have to offer, from our iconic rooms until our fabulous Resort Credit promotion.

We have shared your comments about music with our Vibe Manager in order to take them into account.

We cannot wait for your next visit, we look forward to keep your preference. The entire band will be waiting for you with open arms.

Rock on!!!
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Fishers
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 22, 2012

We had an excellent time at the Hard Rock in Puerto Vallarta thanks to Becky at Beach Bum Vacation for her travel assistance, recommendations and assuring all the construction and ammenities were up and running. The resturants were very good the hotel staff was very helpful and Angelica in the bar was the best!!! Will definately re-visit Hard Rock again and will book through Becky.

  • Stayed September 2012, traveled as a couple
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Helpful?
2 Thank mark b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobertoRoja, Customer Service Manager at Hard Rock Hotel Vallarta, responded to this review, October 23, 2012
Hola mark b

Thank you so much for your nice comments. Glad you enjoyed our assorted and delicious restaurants and the terrific service provided by our Rock Staff, especially by Angelica.

Awaiting for your next visit and ready to open the backdrop for you.

Hang with the band!!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 20, 2012 via mobile

Angelica Hernandez, was excellent server at the main bar!
The hotel was nice and well kept up.. The spa still needs to improve on having a sauna and steam room.
The bar tenders by the pool were great. Ask for Edgar, Omar, Roberto excellent bar tenders.

  • Stayed October 2012
    • Value
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    • Cleanliness
    • Service
Helpful?
4 Thank Rtapi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobertoRoja, Customer Service Manager at Hard Rock Hotel Vallarta, responded to this review, October 22, 2012
Hello Rtapi

You know, our people are actually the soul of this resort hence they are encouraged to learn that their long effort pays off. Thank you so much for mentioning their names, we will let 'em know they made the difference during your stay.

We have shared your comment about our Rock Spa with the Management Team in order to take it into account. Hopefully your next visit will be soon.

Let’s rock together!!!
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Salt Lake City, Utah
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed October 16, 2012

Hard Rock took property over from Vallarta Palace. I pleasantly surprised to find that it is actually better! Better food, better music & the same great customer service! We will defiantly return next year!

  • Stayed October 2012, traveled with family
    • Value
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Helpful?
1 Thank Tumbleina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobertoRoja, Customer Service Manager at Hard Rock Hotel Vallarta, responded to this review, October 22, 2012
Hi there Tumbleina

Thank you for your nice comments about your latest stay in our resort. We are working Hard to make it even better and pamper our Rock Stars as they deserve.

It is very satisfying to know you will come back. All the crew is at your service.

Hang with the band!!!
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San Antonio
Level Contributor
117 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed October 15, 2012

We stayed here a few years ago and the rooms, staff and food were amazing. But we are wondering about our upcomming vacation. We are paying a great deal to come with Atlantis Events. We are paying more than the average guest yet there is no meantion of a 1500 dollar resort credit as every day guests recieve. We also see that the Olivia guests are getting a 500 dollar resort credit. Shouldn't Atlantis guests get some credits? I await managements response to this

  • Stayed November 2011, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank Collieguy4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobertoRoja, Customer Service Manager at Hard Rock Hotel Vallarta, responded to this review, October 22, 2012
Dear Collieguy4

Thank you so much for bringing your questions and concerns to our attention. Certainly, our rooms, cuisine and staff are amazing and even better than a few years ago.

We are actually waiting for the arrival of your group, we are decking out a superb stage for you. Regarding your question about the resort credits, please would you be so kind to contact us directly? So you can get further and detailed information.

Be ready to explore the lifestyle of a Rock n’ Roll Star. The entire Crew will be waiting for you with open arms.

Strum that air guitar!!!
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Additional Information about Hard Rock Hotel Vallarta

Property: Hard Rock Hotel Vallarta
Address: Paseo de los Cocoteros 19 - Villa 8 | Bahia de Banderas, Nuevo Vallarta 63732, Mexico
Phone Number:
Location: Mexico > Pacific Coast > Nayarit > Riviera Nayarit > Nuevo Vallarta
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Nuevo Vallarta
#3 Family Hotel in Nuevo Vallarta
#4 Luxury Hotel in Nuevo Vallarta
#4 Romantic Hotel in Nuevo Vallarta
#5 Top resorts Hotel in Nuevo Vallarta
#6 On the Beach Hotel in Nuevo Vallarta
#6 Spa Hotel in Nuevo Vallarta
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Hard Rock Hotel Vallarta 4.5*
Number of rooms: 348
Official Description (provided by the hotel):
Hard Rock Hotel Vallarta is a gorgeous, 348-room beachfront property ideally situated between mountains and the Pacific Ocean, featuring unmatched, all-inclusive luxury accommodations including in-room double hydro spa tubs, fine dining, top-shelf drinks, 24-hour room service, live entertainment and more. One of only three AAA Four-Diamond hotels in the area, this stylish property boasts six restaurants offering tantalizing specialty cuisines, four bars and lounges with top shelf drinks, two large outdoor swimming pools, children's pool, beach volleyball court, Body Rock Fitness Center, unmatched music memorabilia, signature Rock Spa(R), a Rock Shop and much more. The property additionally features 6,300 square feet of meeting facilities. ... more   less 
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Also Known As:
Vallarta Palace Hotel Nuevo Vallarta
Vallarta Palace Nuevo

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