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Traveler rating
3,372
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538
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All reviews royal club first club la hacienda le buffet tokyo restaurant lounge bar italian restaurant adult pool smaller resort the general manager time share special thanks recommend this resort specialty restaurants great beach all inclusive resort ocean view
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Reviewed 4 weeks ago

LOVED this resort!!! We can't say enough good things about it. Only issue we had was one of the elevators getting stuck while on our way to the 7th floor when we arrived for check in. I am extremely claustrophobic so I panicked but after about 5 minutes, the elevator started working again The rest of the vacation was perfect! We received a balcony room on the 6th floor, and it was amazing to sit there and watch the sunsets each night. We were also lucky enough to see whales on many of the mornings and evenings just from our balcony. The room was spacious and had so much storage space. Thank you to Julio, Maria & Augustin at the Royal Level Pool/Beach area. You are all so wonderful and helpful! Thank you for my 'mucho' drinks every day :) We will definitely be back to this resort next year!

Date of stay: January 2020
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Review collected in partnership with Barcelo Hotels & Resorts
Thank Wander771946
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BARCELOPVR, Gerente at Occidental Nuevo Vallarta, responded to this reviewResponded 4 weeks ago

Dear guest,

We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Occidental hotel with us and Tripadvisor readers.

We apologize the inconvenience with the elevator upon to you arrival, we are also very pleased to read your complete satisfaction with the comfort of the room we accommodated you in and are grateful for your highlight on the beauty of our accommodations aimed at guaranteeing a memorable stay in our hotel. Lastly yet importantly we would like to thank you for your highlights on the service you received in our restaurant and we will not fail to share your praising comments with the entire team with our congratulations for their contribution to your wellbeing whilst staying in the hotel.

Once more we thank you for sharing your experience with us and look forward to serving you again soon.

Best regards,
Nelly Sánchez / General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

This was our 3rd time to this resort, and won't be the last! We love the long walks on the beach and the beautiful sunsets. What make this place stand out are the employees that work so hard. You read it over and over again on these reviews! We spend a lot of time around the pool, and Luis, Pee Wee and Erick do a fantastic job of taking care of you. Aricelli....that smile of hers and all her enthusiasm, and Jorge do a great job around the pool, doing the water aerobics and crazy games, along with William, who comes for the second shift and does a great job of being the MC.
Our room was always clean. One thing to mention is there are no balconies, but you can open up the window and let some fresh air in. That is nice! And the food is always good. You can always find something to eat. We loved eating outside at the Marachi restaurant for dinner and we also enjoyed the Tokyo, where David welcomed us and actually picked out our meal.
My only complaint is the smoking around the pool. Not fun doing water exercise with a guy smoking a big cigar right next to you! They need to have a designated area where they can go. At least they now have no smoking tables in the lounge at night. Also, we really miss the old nightly entertainment area. They are putting up more rooms over there and you go to an indoor conference room. They did have a couple of shows outside in the plaza which was nice.
Thank you again for such a fun time and we will be back.

Room tip: Get an ocean view room.
Date of stay: January 2020
    • Value
    • Rooms
    • Service
Thank fircrest122
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BARCELOPVR, Gerente at Occidental Nuevo Vallarta, responded to this reviewResponded 4 weeks ago

Dear guest,

First of all we would like to express our sincerest gratitude for your trust and loyalty to Barceló Hotels & Resorts for your holidays and for choosing our Occidental Nuevo Vallarta hotel this time around, it is indeed a great source of satisfaction to read that once again you had a pleasant stay among us.

Thank you for referencing so many of our team members by name, as we are now able to reach out to them individually and let them know how they made such a positive impact on your stay. We are also very pleased to read your complete satisfaction with the comfort of the room we accommodated you in and are grateful for your highlight on the cleanliness of our accommodations aimed at guaranteeing a memorable stay in our hotel.

Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon.

Sincerely,
Nelly Sánchez / General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

The staff here is beyond exceptional! We were especially blown away by the amazing hospitality shown to us by the bar staff, Julio, Agustin, and Maria. They went above and beyond to make sure we had the best time and were amazing our entire week long stay. We would definitely return simply because of these three! I would highly recommend the gold level band to get up to see these guys.

Thank you guys so much!!

Date of stay: January 2020
    • Rooms
    • Cleanliness
    • Service
Thank summerm1116
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BARCELOPVR, Gerente at Occidental Nuevo Vallarta, responded to this reviewResponded 4 weeks ago

Dear guest,

Thank you very much for sharing this great review of your recent stay at Occidental Nuevo Vallarta. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience, thanks for this wonderful mention for them.

Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.

Cordially,
Nelly Sánchez / General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago via mobile

We stayed for a week and had a great time. The restaurants were tasty, especially the Asian restaurant. The nightlife at the resort is a bit lacking but we got by. The pool was a lot of fun with activities all day every day. The service staff is top notch, Erik Casas and Fernando Garcia were especially great. They went above and beyond for us the whole week we were there. Thank you Erik and Fernando! Hope to see you again soon.

Date of stay: January 2020
Trip type: Traveled with friends
Thank JakeG921
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BARCELOPVR, Gerente at Occidental Nuevo Vallarta, responded to this reviewResponded 4 weeks ago

Dear Jake,

Thank you for reviewing your recent stay in our Occidental Nuevo Vallarta. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed.

At Occidental we know that meals are an important aspect of our guests' overall holiday experience in our hotels, this is why our team of Chefs prepare for each service a wide variety of delicacies to cater for all diet requirements and please the most demanding palates, we are therefore very pleased that we could satisfy yours. We also are very grateful for your highlight on the quality of the entertainment program during your stay and for mentioning the genuine friendliness of our team.

Once more we thank you for sharing your experience with us and look forward to serving you again soon.

Best regards,
Nelly Sánchez / General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

Enjoyed so many aspects of this vacation spot. The beach for walks, the many palm trees to provide shade at the ocean front, the soft fine sand and great ocean swims, the beach beds provided for Royal Luxury Level clients, the great restaurants. . . especially the Tokyo Restaurant experience. Our room was modern and beds very comfortable. Service was excellent all around. The staff seem to be under great management, and were very pleasant, motivated and helpful to make our stay so positive.

Date of stay: January 2020
  • Trip type: Traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
Thank eposch2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BARCELOPVR, Gerente at Occidental Nuevo Vallarta, responded to this reviewResponded 4 weeks ago

Dear Erna,

We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Occidental Nuevo Vallarta hotel with us and Tripadvisor readers.

We also would like to thank you for your highlight on the comfort of our beds because at Occidental we are fully aware that a basic function in any hotel is to guarantee comfortable and satisfying nights' sleep to our guests, therefore we pay the finest attention when it comes to choosing the mattresses for our beds. Last but not least, it fills us with pride that you could enjoy the gastronomical efforts of our chefs as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes.

Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.

Sincerely,
Nelly Sánchez / Gerente General

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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