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“How is this a 4 star hotel?”

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Occidental Nuevo Vallarta
Ranked #12 of 28 Hotels in Nuevo Vallarta
Certificate of Excellence
Reviewed May 5, 2014

My boyfriend and I stayed there for one night and it was frankly one of the most horrific experiences of our lives. It started at check in which lost our reservation. The receptionist was rude and unaccomodating. After that decable was sorted out we decided to check out the lunch buffet. The food had a vast variety of mediocre to horrible options. What about having a few good things instead of dozens of awful things? We enter our tiny room which besides the throw pillows had two shabby but usable pillows on a rock hard bed . There was no water in the mini bar. The floor felt filthy on our feet. No balcony, 3 shabby towels in the bathroom, i could go on and on. The pool was filled with screaming kids and adults. An assortment of obese people covered in tattoos were swarming the place which i guess is what happens when you stay all inclusive. The adult pool was okay except the chairs were cheap and plastic. We had dinner at the italian restaurant which had one waiter serving 8 tables. The food was not up to par. My boyfriends mahi mahi was flavorless and rubbery. My chicken was edible but nothing to write home about. Breakfast the next day was okay. During checkout busses full of native families with 6 kids each piled off the buss. The lobby was mayhem, and all i wanted to do was checkout and put this memory behind us. We left to spend the rest of the week down the street at the Grand Bliss which was like staying at the taj mahal after leaving the Occidental. This place is great if you have 6 kids, prefer food quantity over quality and are used to staying in less than stellar hotels. I guess for the money you shouldnt expect a four star experience. With that said this is NOT a four star establishment. It puzzles me how it has such high ratings. Perhaps im spoiled but i would rate it 2.5 stars at best.

  • Stayed: May 2014, traveled as a couple
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6  Thank Angela R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JJesus, General Manager at Occidental Nuevo Vallarta, responded to this reviewResponded May 7, 2014

Dear Angela R,

Thank you for taking the time to express your opinion about your stay at our hotel. We are sorry for not have covered your expectation during your one night stay.
In regards to the lack of quality at the Italian Restaurant, the apparently rude service that you received at the check in, shabby pillows, hard beds and other services that you mentioned, despite being negatives will help us to improve our services . Regarding the comments of our guests, we respect your opinion.
In reference to our high rating, we would like to let you know that this result comes from the perception of most of our guest for the excellent service provided from our staff. To prove it we have been informed that you were attended by our manager on duty helping to make last minute reservation at our Italian restaurant.
Hoping you give yourself the opportunity to experience a more pleasant time with us, like other guests.

Sincerely

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,836 - 1,842 of 3,476 reviews

Reviewed May 5, 2014

We spent a week at the Occidental Grand in Nuevo Vallarta. The staff as usual are so friendly, the rooms are lovely, the beach is clean and not very busy. The food was good, the entertainment first rate. Although this is a vacation club destination, there really is no hard sell involved. We had a very restful relaxing vacation. There is a mall complex almost right across the street. If you want you can travel 20 minutes by taxi or by bus to either Puerto Vallarta, or Buscerious. We have done this in the past but not this time, we just wanted to do Nothing but enjoy the ocean and the beach. We took advantage of the adults only pool once. We prefer the ocean to a pool. Next time we go there it will be with our daughter and her 2 young children. There is a kids club that is very popular.

  • Stayed: April 2014, traveled as a couple
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2  Thank Leeni H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 3, 2014

We went to Occidental Grand Nuevo Vallarta this year and we were very impressed of how the staff really worked their "butt" off. Eric and Daniel were just amazing and the cleaning lady Rocio Patino did an amazing job !

  • Stayed: May 2014, traveled with family
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4  Thank kevin o
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 3, 2014

Stayed one week and had a great time here. Bell Boy Raymundo was always extra helpful and super friendly, as if he were assigned just to us. Sent out for some laundry and it was done before I could have done it myself had I been at home. Staff is excellent and helpful with suggestions on where to eat outside of the resort. Although I do not typically go for a buffet, the convenience enticed me there and the quality/selection may change my mind about them in the future. The bars and eating spots at the resort were fantastic and right on the beach. Beach was great. Always something fun going on, but I was too busy going on adventures to participate. My first experience in an all inclusive resort and I couldn't have been happier.

  • Stayed: April 2014, traveled as a couple
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4  Thank csnowels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 1, 2014

We went to Occidental Grand Nuevo Vallarta this year and were very impressed with this small, intimate resort with a great location, great food and great staff. Our waiter - Erik learned our names the first day, and learned what we liked to drink and gave us great service everyday of our vacation. He took pictures of our group, laughed and played tricks on us and made our vacation really an enjoyable one. The entertainment staff of Luce, and George, made us laugh, got us involved and always gave us a smile. By the pool, at the main bar, or on the beach or at the show, we felt their sincere interest in making our stay, an enjoyable one. We met our Michigan traveling buddies six years ago at another Occidental resort and had a great time then, and this was equally a great resort. Our group of six have traveled every year since to a different all inclusive resort for the past 6 years, and found this one of the best resorts we have stayed at. Small, safe, not crowed, but full of fun, which we would recommend this resort to anyone.

  • Stayed: April 2014, traveled with friends
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3  Thank Ktru
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 29, 2014

Don't hesitate to book this hotel for a vacation! It is very modern,clean and excellent service. The activities group will keep you as busy as you want to be with all types of games and entertainment. They are very friendly and want to make your vacation a fun one. The nightly entertainment was awesome! The food is the best of any hotel we have stayed at. The whole staff go above and beyond to serve you or help you. The beach is beautiful and easy to walk. There is a mall close by and a flea market just a short walk. The pools are immaculate and there is one for adults only.There is a professional photographer on site and he does beautiful pictures....very inexpensive. We just haven't had a better vacation.

Room Tip: We chose a ground level on the south side as it is quieter and it had a deck as we like to sit outsi...
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  • Stayed: April 2014, traveled as a couple
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3  Thank Ectatic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 29, 2014

We stayed a week at the resort and it exceeded all our expectations. The hotel was clean and we'll maintained, the staff was helpful and they tried to cater to all our wished to make our stay as enjoyable as possible. We were on the 6th floor with a sliver of ocean view but we did not spend time in the room at all with all the activities. Thanks Karla to keep the room clean, the fridge was always full,of water and drinks. We always has chairs available at the beach and at the adult pool, where we even had pool service (drinks) during the day. The food was fresh and never a line up to wait. We ate at both a la card restaurants and even with some diet restrictions we found great food to eat. Victoria at the front desk was very helpful. There is a mall across the resort for shopping but the only thing we had to buy is more suntan lotion (we used 3 bottles). The WiFi is $30 for 5 days but we used the WiFi from Hard Rock by the beach. It was a great choice to stay at this smaller resort, it was no line ups, the staff was incredibly helpful and it was very very clean. I would stay here again.

Room Tip: We stayed on the 6th floor with a bit of view, on the south side. We could hear the entertainment un...
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  • Stayed: April 2014, traveled with family
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3  Thank Kati M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Occidental Nuevo Vallarta

Address: Paseo de los Cocoteros No. 18 | Villa 8 Fracc. Nautico Turistico, Nuevo Vallarta 63735, Mexico (Formerly Barcelo Occidental Nuevo Vallarta)
Phone Number:
Location: Mexico > Pacific Coast > Nayarit > Riviera Nayarit > Nuevo Vallarta
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Family Hotel in Nuevo Vallarta
#8 Top resorts Hotel in Nuevo Vallarta
#9 Romantic Hotel in Nuevo Vallarta
#10 Luxury Hotel in Nuevo Vallarta
#12 On the Beach Hotel in Nuevo Vallarta
Price Range: $184 - $398 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Occidental Nuevo Vallarta 4*
Number of rooms: 274
Official Description (provided by the hotel):
The all-inclusive Occidental Grand Nuevo Vallarta is the ideal hotel for families, couples, and friends looking to enjoy a fun vacation on the Pacific shores of Mexico. Recently renovated, Occidental Grand Nuevo Vallarta has been updated with the latest modern amenities and technology to ensure a pleasant stay. The hotel is situated on one of the most beautiful beaches in the Riviera Nayarit, minutes from the Nuevo Vallarta shopping center and the best stores and restaurants in the city. ... more   less 
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Also Known As:
Occidental Grand Nuevo Vallarta Hotel Nuevo Vallarta
Occidental Allegro Hotel Nuevo Vallarta
Nuevo Vallarta Occidental Allegro Hotel

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