We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Smaller is Better”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Occidental Nuevo Vallarta
Ranked #11 of 28 Hotels in Nuevo Vallarta
Certificate of Excellence
Reviewed January 3, 2014

We've been coming here for years. I tried to review this back in October when we spent 2 weeks. It wasn't the best time to stay, but had a great time anyway. Being off-season, it was cheap, but during the week it was almost empty. At the weekend, hordes of Mexican families invaded, which in my view wasn't bad. They would arrive in bus loads from Guadalahara and Mexico city on a weekend family excursion. I'm sure that's the only thing that keeps this place open in the summer. Unfortunately, we were there to get our teeth done in Mescales (close by) so being limited to soft food, couldn't experience the delicious looking pork roasts and beef dishes. Never mind, the fish was delectable. Tilapia is not my favorite, but done in white wine makes a lot of difference. Dorado or Dolphin fish was also a winner. Prawns the size of Lobster available in soup or as a dish. If fish is brain food, I should have an enormous head, lol. Now, I have to say this, a lot of the food was done for the Royal Club, which only a few guests were registered. Therefore some of the dishes won't be available during the high season to all the "ordinary" guests. Never mind, food was ok. Desserts were fabulous, included sherbet or ice cream every day. Didn't always fancy soup, but always there. The A la carte restaurants were so so, but we were able to get into the Italian restaurant any day. Good food, and of course they treat you like royalty.
We stayed around the Adult pool most days, there might have been 6 couples there at the most. Met a fabulous bunch of women from Iowa, taking a break from their hunting hubbies, lovely girls, well behaved and willing to take in the trips. Trouble is these mid western women don't know when to stay out of the sun. Sun? Yes good sun, and a few days heavy rain too, but it was good fun. The beach vendors were having a slim time though.
Really friendly staff as always. Naida made our day every morning with her high pitched "Hellooo" She's part of the housekeeping brigade, hope she gets a promotion for being so happy. We had no trouble getting our room changed to one on the ground floor by the adult pool with a tiny patio. All the staff were very obliging.

Room Tip: Ground floor rooms on the north side are quieter, as the other side overlooks the pool. Very nice ei...
See more room tips
  • Stayed: September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
5  Thank Logjam2650
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review
Reviews (3,338)
Traveler rating
Traveler type
Time of year
Language
  • More languages

1,910 - 1,916 of 3,338 reviews

Reviewed January 3, 2014

Just all around terrible except location and beach. Food terrible, even in upgraded "royal club" restaurant had old food in buffets! no hot water in shower, air conditioner on motion sensor so hot at night while sleeping. Service was not good and frequently had to ask repeatedly been for drinks at dinner, even water.. When trying to resolve the room issues. So me time someone would show up and sometimes not.. Upgraded to royal club with significant cost incurred and really not sure what we got except a bigger room. Could go on and on and while I was there witnessed several unhappy customers having discussion with mgmt and no resolution. We ate of site most times which incurred more expense. Not hard to please and have stayed many times in non inclusive resorts and this definitely worse one by far,

Stayed: December 2013, traveled with family
3  Thank cierarosey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JJesus, Manager at Occidental Nuevo Vallarta, responded to this reviewResponded January 8, 2014

Dear Cierarosey,
Thank you for taking the time to share your comments.
We are very sorry if we didn't fulfill your food expectations, quality and temperature. We would like to let you know that we are supervised by an international company specialized in this field; they certifies that we comply with the proper procedure of foods handling.
Regarding your comments about the lack of hot water and air conditioned, we have verified that our equipment and systems are working properly.

Sincerely

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 2, 2014

Just a heads up to those considering this resort. It is a typical medium to low end resort. There were some good and lots of not so goods...
the Good: this resort is situated on what I believe to be the best beach in the Vallarta area! It is close by a number of great restaurants (which you will need as you try and eat the food). The rooms are nice and look like they have been renovated at some point. The fridge bar was kept full while we are there.
The Bad: where do I start? First with the shower in the room. There was no hot water and no water pressure when hot was selected. Staying with the room there are no balconies. As a matter of fact the windows are tough to see out of as they are slanted away. Not sure who thought that out since you are in paradise and will likely want to have a view of it, not have to crowds into the corner to look out. I also couldn't see any other hotels without balconies. Also a head scratcher.
The staff were not overtly rude but neither were they helpful. They did the minimum (with the exception being the bell staff. They were amazing!). The front desk folks did the basics and not much more. The one day it rained and they opened the bar in the lobby early, which was nice. It is the worst stocked bar I have ever seen in a resort. The answer to most drink questions was that they didn't have the drinks. I asked for a blended scotch and they were out. Another head scratcher. We often had to track wait staff down to get a second cup of coffee in the morning. They weren't that busy.
The Food: was terrible. We only did the Buffet. I didn't have long pants so wasn't allowed in. The food in the Buffet was all poorly done, cold, over-cooked or under-cooked. The best thing they do there is the pastry. Those were all good!
The beach snack bar had stuff you find at the cheap section of the super market. Ok but not what you would expect.
The adult pool had kids running around it the whole time we were there. No staff said anything. Yet they enforce the long pant rule...
Anyway, I think you get the drift. This was likely the worst resort we have stayed in. Not terrible (except the food) but very, very average. There are so many other better resorts out there. My advise, look around before selecting this resort.

  • Stayed: December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
5  Thank rmacnab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 2, 2014

This was not my first experience to an "all inclusive" resort, and defiantly not my first time to the puerto vallarta area. The staff were friendly, until you had a problem at which point they would brush it off, send you off and say a manager would come find you…which obviously would never happen. the first room i stayed in the electricity would turn off around 11 pm and not turn back on until around 8 am, when you would get woken up by all the lights coming back on and the air conditioning finally turning on. after being accused of making up the problem we requested to switch to a different room, far from everything, including our families room, except we were exceptionally close to the loud music from the hard rock hotel next door. we were also did not have hot water or very good water pressure in the new room.
the rooms were very small, good for two people per room, it was always kept clean and you had a constant smell of cleaners to remind you.
during the day there were activities around the hotel, but as soon as 5 o'clock hit there was nothing, it was good for evenings of playing cards in your room, not for seeing any type of entertainment.
the food at the hotel was very bad, breakfasts were good, but how hard is it to screw up an omelet, everything else was dry, flavourless, cold and lacked variety, after the first night we bused into puerto vallarta or bucerias almost everyday.
another north american essential that was lacking was wifi, it was available if you were willing to pay around 10$ per day, or you could insert pesos as time went on in a desktop computer. most people were walking down the road to a local starbucks to access the internet.
the location was what to be expected for Nuevo Vallarta and was not overly expensive to get to downtown puerto vallarta or bucieras
for the price we paid for the hotel it was not at all what was to be expected, you would think at least some basic amenities would be provided…like hot water in a shower.
it was a nice hotel if you want to pay over 200$ per day for a nice beach and clean room then taxi downtown to get a decent meal.

  • Stayed: December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank katie m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JJesus, General Manager at Occidental Nuevo Vallarta, responded to this reviewResponded January 8, 2014

Dear katie m

Thank you very much for your feedback regarding your stay with us.

Regarding your comment of lack of light in your room, lack of water pressure and hot water, have asked our Maintenance Engineer to supervise these services are functioning correctly.

Your comments regarding the poor quality of food, we regret not being able to meet your expectations.

We sincerely hope to have the opportunity to serve you again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 30, 2013

Excellent staff, clean and beautiful beach and good food. Had a fabulous time with my family and really enjoyed my first experience in Mexico. Special thanks and compliments to the buffet staff who were incredible. Luis Miguel Cervantes was exceptional. He catered to our every need every meal of every day with patience, a smile and light chatter about Mexico that was delightful. I hope this message gets to the hotel so they are able to compensate him for his exceptional service.

  • Stayed: December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank lisa jane s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 26, 2013

This was our first experience at an All Inclusive resort. Had a great time. We are seasoned Mexico travelers and so expected the usual requests to attend their presentation. Not too pressured. The resort itself is very nice. We had excellent service. All the staff were very friendly and helpful. Our one bedroom suite was very nice with an ocean view. We were on the 7th floor (top floor) which was very quiet. The 7th floor is reserved for those in the Royal Club. Royal club members pay extra to get a few more benefits but not worth the extra $ in my opinion. We think we got the top floor because we are RCI members but not sure.
I mention quiet because there were a lot of kids at this resort. This place is very family friendly. Well behaved but a lot of kids. Lots of activities for kids and for adults. There is an adult only pool if you want to get away from the kids. The beach is very nice too. Great for walking and relaxing in the chairs with a drink, book or snoozing.
Only cons - no pool service. If you want a drink you have to go to the bar and get it yourself. And absolutely no food at the pool. And the wifi is terrible. We paid for five days and decided not to pay for the last two nights we were there. Starbucks is down the street so we would go there for coffee and free Wi-Fi. Oh and no spa. They do have space in the resort or on the beach for massages. Loved my reflexology! And no balconies.
This was our first visit to Puerto Vallarta and everyone really went out of their way to make sure we enjoyed ourselves. We really did. We can't wait to go back!

Room Tip: Upper floors offer better views. Rooms away from elevator are quiet.
See more room tips
  • Stayed: December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank lovefelines
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 21, 2013

Before I went on vacation to this resort, I read many of the reviews. Some were really good and then there were some that were poor. The only thing I agree with the previous reviews, is the pushing of the time shares. We did experience a problem with this, the staff continued to ask on a daily basis, if we would go to their 60-90 presentation about them. We continued to say no everyday and then avoided the elevators and the lobby. Which is something you shouldn't have to do while on vacation.

Other than that, this resort is AMAZING! The staff is so pleasant, kind and friendly. They give wonderful service and smile all the time. The resort was very clean and fun! The activity group was awesome, they made each day so much fun! This resort offers a lot of daily fun activities. My husband and I enjoyed staying here so much. We went to celebrate our 15th Anniversary and can't wait to go again!!!

Room Tip: We stayed in an ocean view, king size bed room. We had no problems with it at all. We were on Leve...
See more room tips
  • Stayed: December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank MrsDawn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Nuevo Vallarta hotels
3.6 mi away
Villa del Palmar Flamingos Beach Resort & Spa Riviera Nayarit
0.3 mi away
Paradise Village Beach Resort & Spa
2.7 mi away
Hotel Riu Vallarta
Hotel Riu Vallarta
#18 of 28 in Nuevo Vallarta
5,297 reviews
Show Prices
Show Prices
Show Prices
1.1 mi away
Marival Resort & Suites
Marival Resort & Suites
#14 of 28 in Nuevo Vallarta
3,831 reviews
1.3 mi away
Dreams Villamagna Nuevo Vallarta
Dreams Villamagna Nuevo Vallarta
#9 of 28 in Nuevo Vallarta
4,954 reviews
3.6 mi away
Villa La Estancia Beach Resort & Spa Riviera Nayarit
Show Prices
Show Prices
Show Prices

Been to Occidental Nuevo Vallarta? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Occidental Nuevo Vallarta

Address: Paseo de los Cocoteros No. 18 | Villa 8 Fracc. Nautico Turistico, Nuevo Vallarta 63735, Mexico (Formerly Barcelo Occidental Nuevo Vallarta)
Phone Number:
Location: Mexico > Pacific Coast > Nayarit > Riviera Nayarit > Nuevo Vallarta
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Family Hotel in Nuevo Vallarta
#8 Top resorts Hotel in Nuevo Vallarta
#9 Luxury Hotel in Nuevo Vallarta
#9 Romantic Hotel in Nuevo Vallarta
#11 On the Beach Hotel in Nuevo Vallarta
Price Range: $166 - $463 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Occidental Nuevo Vallarta 4*
Number of rooms: 274
Official Description (provided by the hotel):
The all-inclusive Occidental Grand Nuevo Vallarta is the ideal hotel for families, couples, and friends looking to enjoy a fun vacation on the Pacific shores of Mexico. Recently renovated, Occidental Grand Nuevo Vallarta has been updated with the latest modern amenities and technology to ensure a pleasant stay. The hotel is situated on one of the most beautiful beaches in the Riviera Nayarit, minutes from the Nuevo Vallarta shopping center and the best stores and restaurants in the city. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with BookIt.com, Expedia, Barcelo, Booking.com, Hotels.com, Travelocity, Orbitz, Hotwire, HotelQuickly, getaroom.com, Cheap Tickets, Evoline ltd, TripOnline SA and Cancelon so you can book your Occidental Nuevo Vallarta reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Occidental Grand Nuevo Vallarta Hotel Nuevo Vallarta
Occidental Allegro Hotel Nuevo Vallarta
Nuevo Vallarta Occidental Allegro Hotel

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing