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“Right on the beach. Beautiful scenery @ sunset. Nice hotel”

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Occidental Nuevo Vallarta
Ranked #12 of 28 Hotels in Nuevo Vallarta
Certificate of Excellence
Phoenix, Arizona
Level 3 Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Right on the beach. Beautiful scenery @ sunset. Nice hotel”
Reviewed November 29, 2013

Overall this is a very nice hotel. Not too big. My two sons (22 years old & 25 years old) & I spent 6 great days All Inclusive.
Best part about this place is the wonderful STAFF. From the bell boys especially ROGER. Friendly, courteous & vey professional. Miguel @ the front desk, Anna the concierge & Vincente in the activity place (water aerobic). There are many things to do if you are into volleyball, basketball, tennis, kayaking, ping pong... Many different activities to keep you busy. Or you can simply walk on the clean warm beach. 3 pools were available very clean. 1 was an adult ONLY pool. The atmosphere is a relaxed one overall. I want to mention that whatever you NEED just ask. The staff will do everything they can to help you. Ie: we were 3 adults & we had requested a rollaway bed when we booked the hotel. When We got to the room just 2 beds were available, we requested a 3rd bed upon arrival. We got the extra bed little bid late that night BUT we got it. So just ask.
The food was average to above average. Yes I would go back. & I would recommend it to family & friends. Just be aware if you are there on the weekend the hotel will have a LOT of local visitors!

Room Tip: Ask to be on the 5 th floor a room with a beach view. The scene was gorgeous!!!
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  • Stayed November 2013, traveled with family
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    • Cleanliness
    • Service
Helpful?
Thank Sam A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Gibsons
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 27, 2013

This is a good clean, safe hotel that we stayed at. The service was excellent and the food was average to good. If you like watching dancing only and no live acting shows then it was ok for that. Myself I felt the entertainment was not good, except for one night. The beach water was nice and warm, but not clear. The service here was great, especially the Bell boys and the house cleaning people. The food was good, but just average, nothing special

Room Tip: Stay on west side upper rooms for best water views
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  • Stayed November 2013, traveled with family
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Helpful?
1 Thank Mickey Edwin Le... S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ajijic
Level 5 Contributor
62 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed November 27, 2013

During our 7 days we spent time in 3 different rooms, all of them had the same problem.
The air con controls appeared to have been disabled and the air flow set at a very slow rate and at a temp which was only slightly better than out doors.
The control were similar to many hotels fan speed, no change in any position, off/heat/cool again no change.
When the mech. came to view the problem he made no attempt to adjust the controls just stood in front of the vent where a slight air flow could be detected and announced the system to be OK.
I assume this is the managements idea to reduce energy cost!!

It still is a great location and the front line staff are great.
The management should spend more time running it as a hotel and less as a timeshare scam (or whatever is the current PC description)

Room Tip: North is closer to the entertainment area, but that does end at 10.
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  • Stayed November 2013, traveled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank Iain M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JUAN R, Channel Manager at Occidental Nuevo Vallarta, responded to this review, November 29, 2013
Dear Iain M

First of all thank you for taking the time to share your feedback concerning your experience at Occidental Grand Nuevo Vallarta.We are very sorry to hear that your stay fell short of your expectations.Please accept our sincerest apologies for the lack of service that you encountered during your stay with us. We shared your experience with our general management, we can assure you that one of the main goals of our respective teams in all departments is to work on a daily basis to constantly improve our services and guest satisfaction.

We hope that you will give us the opportunity to better serve you in the near future.

Sincerely
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, B.C.
Level 3 Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed November 27, 2013

This was a nice smaller resort right on the beach. Easy access to everything. Long clean beach perfect for long walks. They had 3 pools, main pool, kids pool and Adult pool (which was great). Down side, there was no swim up bar. Rooms were nicely decorated, and very clean with nice showers. Missed a balcony, but I was aware of this when I booked the hotel. Staff was friendly and helpful. Food at the buffet was okay. Mexican was great for lunch, right on the beach. Italian had good food. All in all, I would go back.

The strong points: Beaches were clean, and perfect for long walks. Hotel was clean, nice smaller resort, so easy to get around. Adult Pool was a big plus!
The weak points: No balcony, and extra charge for internet

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LongToedMouse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed November 26, 2013

This hotel is a mixture of really good and really bad.

The really good:
- great service at the buffet
- excellent food at the buffet
- most staff members are quite friendly (reception / front desk excepted ... in some cases)
- nice property

The bad:
- plates at the buffet (and a la cartes) did not seem quite clean
- half-consumed beverages in the mini-bar fridge
- lots of noisy children at the hotel (we were woken up at 7 am almost every morning)
- some front desk people.

Here is the story of why we will not go back:

When we arrived, we were put into a room that we did not like. We were told that, if we did not like it, we could move the next day. We did not like it because it was a smoking room, there were screaming children across the hall and it overlooked the staff area and petroleum tanks (or something of that nature). Also, the mini-bar had partially consumed beverages in it. However, we did not mind staying for one night.

The next day, we spoke to someone at check-in. They told us to come back at 3 pm. We did. At 3 pm, we were told that the hotel was still quite full and that we should return the next day.

We went back the next day and one other room was offered to us. It was not quite clean. (There was yellowing water on the shower floor). We went back to reception to discuss this and the person we were speaking was with incredibly rude. He said that the hotel did have a lot of rooms, but that we could only choose between the one that we were in and the other one that had been offered to us. Then, he answered the phone and began a lengthy telephone call. I stood there at reception waiting for 5 - 10 minutes while he talked on the phone and then just left. We stayed in the room that we were given, but were not happy about it. The room sometimes smelled of cigarette smoke (likely because it was in a smoking area of the hotel - though we are non-smokers) and sometimes smelled of sewage (no idea why). We were woken up every morning by screaming kids. I felt that the hotel let us down by telling us that we could move to a quiet non-smoking room, making us go back to reception again and again only to get told again and again that we should come back later and, finally, not following through on their promise. I felt humiliated waiting at front desk while Miguel (I think that was his name) took a call and then spoke for an extended period as if I was not there.

For that reason, I would not likely return to this hotel, and will not recommend it to others.

Room Tip: Ask to be in an area where there are fewer families with young children and cross your fingers! Once...
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  • Stayed November 2013, traveled as a couple
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jen K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denver, Colorado
Level 2 Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed November 25, 2013

We just returned home from a wonderful week at the Grand Occidental in Nuevo Vallarta. We had not been since the remodel and it looks great!
The lobby looked great and the new lounge is so spectacular! Carlos Flores in the new lounge is great, and so pleasant. He remembered us and gave us a big hug! He makes wonderful drinks and what a great place to relax.
Juan in the restaurant is great too! All the waiters work so hard! Be sure to tip...it goes a long way!
Everyone was so nice...Carlos and Rogelio at the bell hop desk were amazing getting us taxi's and making recommendations. Always pleasant and polite!
Watch out for the people trying to sell hotel promotions for another visit....VERY MUCH A PEST!
Just say NO!
Overall great!!!!! Would recommend.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank 123Crystal123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saskatoon, Canada
Level 6 Contributor
114 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed November 19, 2013

Nice location not far from the airport. When we arrived we notified the bag boy that we had a Royal Club reservation and he immediately tagged our bags and sent us upstairs to the 7th floor for a private check-in. This got us past the regular check-in line-up which was quite long. Process took only 5 minutes which was very nice. Room wasn't ready as we arrived early, so she pointed out the buffet and we endulged. As is quite often the case in an all inclusive resort, the buffet food was quite good, but more often than not the food was only warmish, and rarely hot, but very edible. The grounds were immaculate, the building very clean, and the staff very friendly and approachable. I was a little disappointed in the room as it was smallish for an upgrade, and no balconies anywhere to be seen. There was no where to hang wet clothes!! We had to use our private section's cabana as a clothes line for drying.
The Mexican and Italian restaurants were exceptional. Great food and service each time we ate there. As Royal Club upgrades, you also have a private restaurant on the top floor with exceptional views of the Bay of Banderas. Better quality alcohol and menu awaits you here, but food not always hot and service a little slow at times, but I hate to complain, so think of this as constructive criticism.
Beach is amazing, and water was the warmest we've ever had here, and we've been to PV many times. A few people got stung by sting rays when they stepped on them, and one day we weren't allowed in the water til the threat subsided. We could see them swimming between us.
People complain about the vendors, but hey, they have to make a living too, so you whiners out there, relax. A simple "no gracias" and off they go. Site is very secure with lots of security on site and they are very approachable too. Overall, you really can't go wrong at this resort. Royal Clubbers get free internet on the 7th floor, otherwise you have to pay for Wifi.
Other people have complained about the vacation club and timeshare pressure put on you, but we never had anyone approach us even once about this, so don't worry about what all the whiners have to say.

Room Tip: A couple tips....if you can afford an upgrade to Royal Club, do it. Lots of extras that are very ap...
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  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Norm G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Occidental Nuevo Vallarta

Property: Occidental Nuevo Vallarta
Address: Paseo de los Cocoteros No. 18 | Villa 8 Fracc. Nautico Turistico, Nuevo Vallarta 63735, Mexico (Formerly Barcelo Occidental Nuevo Vallarta)
Phone Number:
Location: Mexico > Pacific Coast > Nayarit > Riviera Nayarit > Nuevo Vallarta
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Family Hotel in Nuevo Vallarta
#8 Top resorts Hotel in Nuevo Vallarta
#8 Luxury Hotel in Nuevo Vallarta
#9 Romantic Hotel in Nuevo Vallarta
#12 On the Beach Hotel in Nuevo Vallarta
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Occidental Nuevo Vallarta 4*
Number of rooms: 274
Official Description (provided by the hotel):
The all-inclusive Occidental Grand Nuevo Vallarta is the ideal hotel for families, couples, and friends looking to enjoy a fun vacation on the Pacific shores of Mexico. Recently renovated, Occidental Grand Nuevo Vallarta has been updated with the latest modern amenities and technology to ensure a pleasant stay. The hotel is situated on one of the most beautiful beaches in the Riviera Nayarit, minutes from the Nuevo Vallarta shopping center and the best stores and restaurants in the city. ... more   less 
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Also Known As:
Occidental Grand Nuevo Vallarta Hotel Nuevo Vallarta
Occidental Allegro Hotel Nuevo Vallarta
Nuevo Vallarta Occidental Allegro Hotel

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