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“Occidental Grand (May 19-26)”

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Occidental Nuevo Vallarta
Ranked #12 of 28 Hotels in Nuevo Vallarta
Certificate of Excellence
Reviewed June 4, 2012

Hotel was incredibly clean ... food was good ... always available ... awesome salsa and tortilla chips! Compliments to Erik in the Buffet ... he was a superstar waiter! Luis (our Sunquest Rep) was very helpful and always visible. Rainbow shots at the bar on the beach are highly recommended and Electric Lemonade in a blender is very refreshing for vodka fans! Poolside service was awesome! Had a great time ... thank you to all the staff!

Room Tip: Main floor with a patio and ocean view is highly recommended ... enjoyed coffee (with coffee flavore...
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  • Stayed: May 2012, traveled with family
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2  Thank Suzy D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,298 - 2,304 of 3,256 reviews

Reviewed June 1, 2012 via mobile

My fiancé and I walked into a flight centre on a Friday night, asked the lady to find us somewhere warm. This is what she picked and said we could leave the next morning! So,we booked it and the next morning had a bit of an issue with the flight, but made it all the same. Got to the resort and were completely blown away at how friendly everyone was and they were determined to provide you with a great vacation! We had the best time and we will definitely be back in the future! Everyone at the hotel joked and said it was our practice honeymoon, which I thought was a lot of fun and I couldn't have asked for a better " practice honeymoon." thanks so much to the wonderful staff and can't wait to see you all again!

  • Stayed: March 2012
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5  Thank camarogurl69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 27, 2012

We just came back from the Occidental Grand in Nuevo Vallarta -the food is great (mexican specialties - note -we love Mexican food)
Beach and Pool are great -rooms are compact yet well designed and modern decor- just renovated -we knew going in there were no balconies but the view was great and large windows
Both a la carte restaurants are excellent
for drinks at the bars ask for doubles : )
went on an excursion with Vallarta Adventures to Las Caletas island -beautiful they keep you busy! Husband went parasailing from beach had a great time, he also went scuba diving and wasn't too happy with the visibility
kids club not to exciting but we knew this going into it
loved the property and grounds everything so close to each other (no trams!) we went with Sunquest vacations and they did a great job - Luis is your contact at the hotel and is great for excursions, questions, etc...felt safe at property and Vallarta Adventures (you go by water taxi there) lots of locals come to the resort on the weekends and some during the week it is their vacation season -they are very friendly
all and all laid back and super good service (great food -did I mention that:)
time share people (vacation club) ask you once then pretty much leave you alone

Room Tip: get two rooms if you have kids due to size
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  • Stayed: May 2012, traveled with family
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4  Thank cubantourista
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 20, 2012 via mobile

Rooms extremely small,only got refill of water and 2 beers ,every 3rd day,and it was suppose to be all inclusive.Activitiy staff great! Cory,Gabriela,Natalie,and Vicente!Restaurant good variety Manuel,Guadalupe,and Erik were wonderful! We didn't have balcony,it would have been nice.Hard to see ocean from ocean view room. Would not recommend.

  • Stayed: May 2012
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4  Thank velua1975
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lesly R, Quality & Control Manager at Occidental Nuevo Vallarta, responded to this reviewResponded August 31, 2012

Dear velua1975,

Thank you for taking the time to share your thoughts with us. We appreciate your positive feedback about the activities and restaurant staff; particularly Cory, Gabriela, Natalie, Vicente, Manuel, Guadalupe and Erik. I will share your compliments with everyone! I am also happy you enjoyed our culinary offerings.

Regarding the minibar, it is restocked every other day. We do offer daily refills with the Royal Club upgrade. I am sorry to hear that you were disappointed with the ocean view from your rooms. All ocean view rooms do provide a glimpse of the water, with the Royal Club Luxury Room offering superior ocean views. Please know that none of our rooms have balconies.

Thanks again for all your feedback. We do hope you will visit us again and try all our other offerings.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 20, 2012

Great food and restaurants. Pool could be larger since weekend specials really fill it up. Nice shows. Good service!! We were there for the second time and would go back.

  • Stayed: May 2012, traveled with friends
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5  Thank TXAnne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 20, 2012

First time back after the renovations and what a pleasant surprise. The rooms and public areas are great. The thing that makes this hotel one of the best in Nuevo and that is the staff. From the the housekeepers - to guest services - to the wait staff - to management and to the General Manager. looking to return with my wife on our next visit. Muchas Gracias Senor Aguirre and keep up the good work!!!

Room Tip: It's great value and you can't beat the location. The beach goes forever.
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  • Stayed: May 2012, traveled solo
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3  Thank amcassio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 18, 2012

Although hotel was extensively remodeled, rooms are very very small (at least our was). Two people could not walk around at the same time. There was already mold in the shower and the soap dish in the shower was falling apart. Bathroom was poorly laid out - you step from the shower almost into the toilet. Also there were some holes in the stone walls, which were also weirdly designed. Also - crazy (not pleasantly so) glass wall between bedroom and shower.
Had to call down for shampoo -- didn't get any for 2 days. Sometimes we'd get two hand towels, sometimes only one. Had to call down for bottled water the first day. Floor seemed sandy (before we messed it up).

Beds: Pillows lumpy foam pieces. Mattresses good.

Food was generally good - a little more variety, especially for breakfast, would be an improvement. Some dishes excellent, others mediocre. At Mexican restaurant, fish came way overcooked and dry - looked like it had been recooked, but other dishes very good. Italian restaurant better.

Beach is beautiful. Plenty of chairs around pools and beach. Pools overly warm - about 90 degrees f.

Two nights - excellent entertainment -- Latin show dancing and Mexican dancing. Rest poor -- not worth watching.

Service staff were very very pleasant and eager to please.

Hors d'oeuvres in the bar before dinner a nice touch.

Had a great time, but probably would not stay there again.

  • Stayed: May 2012, traveled as a couple
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2  Thank csteen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Occidental Nuevo Vallarta

Address: Paseo de los Cocoteros No. 18 | Villa 8 Fracc. Nautico Turistico, Nuevo Vallarta 63735, Mexico (Formerly Barcelo Occidental Nuevo Vallarta)
Phone Number:
Location: Mexico > Pacific Coast > Nayarit > Riviera Nayarit > Nuevo Vallarta
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Family Hotel in Nuevo Vallarta
#9 Top resorts Hotel in Nuevo Vallarta
#9 Romantic Hotel in Nuevo Vallarta
#10 Luxury Hotel in Nuevo Vallarta
#12 On the Beach Hotel in Nuevo Vallarta
Price Range: $153 - $393 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Occidental Nuevo Vallarta 4*
Number of rooms: 274
Official Description (provided by the hotel):
The all-inclusive Occidental Grand Nuevo Vallarta is the ideal hotel for families, couples, and friends looking to enjoy a fun vacation on the Pacific shores of Mexico. Recently renovated, Occidental Grand Nuevo Vallarta has been updated with the latest modern amenities and technology to ensure a pleasant stay. The hotel is situated on one of the most beautiful beaches in the Riviera Nayarit, minutes from the Nuevo Vallarta shopping center and the best stores and restaurants in the city. ... more   less 
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Also Known As:
Occidental Grand Nuevo Vallarta Hotel Nuevo Vallarta
Occidental Allegro Hotel Nuevo Vallarta
Nuevo Vallarta Occidental Allegro Hotel

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