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“One of the best vacations” 5 of 5 bubbles
Review of Dreams Villamagna Nuevo Vallarta

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Dreams Villamagna Nuevo Vallarta
Ranked #8 of 27 Hotels in Nuevo Vallarta
GreenLeadersSilver level
Phoenix
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“One of the best vacations”
5 of 5 bubbles Reviewed April 11, 2014

From the moment we arrived till the day we left this place was great. We were greeted with warm and welcoming hospitality. This was my first time vacationing in Puerto Vallarta and at a Dreams resort. The resort was beautiful 4 pools that were sparking clean every moment. The room was clean and a great size very comfortable beds. Took advantage of the all-inclusive option. The food was great awesome variety and different places to eat. The drinks were great (order double). The staff was wonderful very attentive and pleasant in all areas of the resort. Be careful about the bartenders who want to take you on a shot journey its fun but you might pay for it later. The beach was very clean and not busy beautiful views. Would absolutely return and stay at this location would also recommend to friends and family.

Room Tip: Spend the extra and book the ocean view.
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  • Stayed April 2014, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank Randy T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DreamsVM, Gerente de calidad at Dreams Villamagna Nuevo Vallarta, responded to this review, April 14, 2014
Dear guest,

I would like to thank you for choosing Dreams Villamagna Resorts & SPAs as your vacation destination, and also for sharing your comments with other future guests, family and friends.
We are glad to know that you have spent a great time at the resort and that you have also enjoyed our amenities, services and friendly staff.
We hope to see you back at the resort in the near future.
It was a real pleasure to host you.

Regards,
Cecilia Delgado
Quality manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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4,323 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (991)
Date | Rating
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English first
Stony Plain, Canada
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed April 7, 2014

Great rooms, awesome view to the ocean. Service was top notch in all the restaurants with top notch food as well. All of the staff was very polite and saw to all our needs, as a group of 21 we had alot of needs :). The staff is also to be complimented on the way that they treated our children, they were treated like VIP guests the whole time. The entertainment team always had something going on and encouraged everyone to partake in whatever activity was being performed.

We will be back

  • Stayed March 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Anthony S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DreamsVM, Gerente de calidad at Dreams Villamagna Nuevo Vallarta, responded to this review, April 8, 2014
Dear guest,

Thank you for letting us know about your excellent experience at Dreams Villamagna Resorts & Spas. Your comments allow us to improve our service and amenities even more. Our guest’s satisfaction is one of our main goals and we are glad that you, and the rest of the group, have enjoyed your stay at Dreams Villamagna. We sincerely hope we can host you back in the near future.

Regards
Cecilia Delgado
Quality manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sherwood Park, Canada
Level Contributor
44 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 bubbles Reviewed April 6, 2014

We highly recommend this all-inclusive. Every staff member couldn't do enough to make sure all of our needs were met and were always warm and welcoming. The room was spacious and spotless, the food was spectacular and varied. We never had to wait to be seated at any of the numerous restaurants. The beachfront was massive and the pools were wonderful. Although there is no swim up bar, the wait staff were so prompt with their service, this wasn't ever an issue. The view of the ocean from our room was beautiful. We were in a preferred club room and enjoyed the extra such as the bar outside of our room complete with snacks but the best was our concierge, Marlin, who couldn't have been more helpful. This was our first visit to Dreams but certainly won't be our last!

Room Tip: We loved being on a higher floor with an ocean view. We could see the beautiful view and awesome sun...
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  • Stayed April 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Brenda H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DreamsVM, Gerente de calidad at Dreams Villamagna Nuevo Vallarta, responded to this review, April 8, 2014
Dear guest,

I would like to thank you for your comments. One of our many goals at Dreams Villamagna is to provide the best service we can so you can enjoy an unforgettable experience. We are happy to know that we have accomplished that goal but we will continue improving our amenities and areas for the best of our guests. Thank you for choosing our resort as your vacation destination, hopefully we can host you again.
Best regards
Cecilia Delgado
Quality manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed April 1, 2014

we were a group of 6 adults ages 25-31. We had such a wonderful time! the staff was absolutely amazing from the reception to the waiters at the restaurants. Speaking of which the Portofino restaurant was absolutely delicious!!! we also want to thank Lalo for making sure we had a good time! we are a bunch of rowdy Sandiegans that enjoy a good time and we totally found it at the Dreams!!! we also want to thank the girl who was taking pictures (can't remember her name) she was a doll that went along with all our ideas. The hotel was beautiful and clean! (which is a must for us)!! thank you Dreams Villamagna for making our getaway such a memorable one!!

  • Stayed March 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank Erika P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DreamsVM, Gerente de calidad at Dreams Villamagna Nuevo Vallarta, responded to this review, April 2, 2014
Dear guest

It is a pleasure to know about the wonderful experience you had at the Resort on your last vacations. Our first goal is to offer unforgettable stays, and we are glad to know that we had exceed your expectations. Please, be sure I will share your comments with Lalo and the rest of the staff. Thank you for choosing Dreams Villamagna as your vacation destination, and taking the time to let us know your comments. Hope to have you and all your friends and family back at the resort in the near future; so all of you can live another active and fun getaway.

Kind regards,
Cecilia Delgado
Quality manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stony Plain, Canada
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed April 1, 2014

This was my second time to Dreams and they do not disappoint. The room was beautiful with a great view of the ocean. Every deck has a Jacuzzi Tub which was wonderful at night. The food was great and the service even better. One of the staff from a different Dreams resort transferred here and still remembered our names it was amazing. after traveling two other times to resorts other than Dreams I will only travel to AM resorts from not on
The only complaint that I have is the ocean is not very nice for people looking to do water activities Cancun is much nicer

  • Stayed May 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Jason I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DreamsVM, Gerente de calidad at Dreams Villamagna Nuevo Vallarta, responded to this review, April 2, 2014
Dear guest,

On behalf of Dreams Villamagna Resorts & Spas, I want to thank you for taking the time to share your experience and comments with others travelers. We are pleased to know that you have enjoyed your second time at our Resort and it is a real pleasure to be your vacation destination. We hope to host you again in the near future.

Regards,
Cecilia Delgado
Quality manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edmonton, Canada
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed March 31, 2014

Wow what a disappointment, we have used Dreams before and booked this trip based on prior experience at other locations. This location did not meet the expected standards for a lot of reasons some of which I will try and list. DO NOT waste your money paying for preferred club as it is essentially non existent the drinks are lined up on the 8th floor lobby on the back of a bench seat and disappear at 5 PM, the snack bar is there also and you are woken at 7AM by the trolleys loading the snacks and the housekeeping. The rooms for preferred are on the 8th floor so the night club on the 9th floor is a real treat at midnight. As for ocean view yeah you can see it in the distance the resort is the furthest point from the ocean on the property and you have to walk past all the condos to get to the beach.

If you pay for 5 star you expect 5 star don't go here if you want consistent food quality Oceana is good, El Patio is poor (7 entrees and 4 have the same unpalatable chocolatey sauce on them yuk!! my partner couldn't even eat hers), Seaside Grill waited an hour and half for a seat and then ordered filet steak when it finally arrived I (and the hostess who tried) could not saw through it with a steak knife. The italian restaurant Portofino nice but not open very often.

Sharing the grounds with the 4 huge condo blocks adds to the morning excitement of trying to get a pool side lounge chair its a good job they wake you up with the carts at 7 so you can rush down and try and ninja a space for the day!!!! Oh and the rule that says you can't reserve spots LOL really? They do however selectively enforce the no drinks in the pool rule especially if you seem to be from the hotel condo people I think are exempt.

The staff were unbelieveable Friendly, Helpful, Courteous just great and the houskeeping staff kept the entire facilities and rooms very very clean hats off and well done to the service staff. The concierge tried valiantly to "fix" the food issue but you can't fix something that is fundamentally wrong.

So to be honest this was not a good experience and I am only sharing the highlights so much more was not up to the standard I had become accustomed to with Dreams and I for sure will not go on name recognition again. I certainly will not go back to this location. And NO I am not super fussy I am basing this experience on the quality that Dreams have provided in the past, they set my expectations not me.

Room Tip: Avoid anything close to the elevator shafts they make a horrible metallic clang every time they open...
See more room tips
  • Stayed March 2014, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
6 Thank Tony W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DreamsVM, Gerente de calidad at Dreams Villamagna Nuevo Vallarta, responded to this review, April 2, 2014
Dear guest,

On behalf of Dreams Villamagna Resorts and SPA staff, I would like to thank you for your time to share your comments with other future guests. Even after your departure, we care about your feelings, and your opinion is very important to us in order to help us make the necessary changes to improve our service at our restaurants and facilities. About lounge chairs, your observations have been taken into consideration. One of our policies at pool and beach areas is not saving chairs and lounge chairs. We hope you could give us the opportunity to host you back again in the near future. We would like to give you a better experience than the one you have experienced in the past in others Dreams Resorts.

Best regards,
Cecilia Delgado
Quality manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed March 30, 2014

I read all the prior reviews of this hotel and agree what with what most of them said, However this review reflects my experience at this Dreams locations compared to other ones.
We vacation every Spring, and have always stayed at Dreams Resorts, last year was Dreams Puerto Vallarta, the year before that Dreams Tulum, and this year Villamagna.

We pay for preferred club service and have always enjoyed the extra value in prior years, but did not see the value at all at Villamagna.

When booking, I could clearly see the condos on the site map but nowhere did I read that you actually share the property with the condo ppl. Because of this the chairs around the pool are limited, as condo ppl go reserve their chairs early in the morning and this Dreams has rules the others do not have because of the condo ppl there, Such as no drinks in or around pool.

It was very noisy in our room, we had a bar right above our floor, the hotel did not observe its own policy of no noise after 10pm. The food was disappointing compared to the other Dreams locations we've been at. The preferred club service ended at 5pm, where at the other Dreams it went late into the evening and was always top shelf liquor out, and an attendant at all times. not the case at Villamagna, no attendant at all.

That being said the Staff were amazing as always!! That was the only consistent piece in comparison, we could not ask for better service from the staff, they were excellent! Very accommodating. Dreams resorts has the best service and staff hands down!! It was the facility itself that wasn't up to the standard we had come to enjoy and expect from the Dreams Brand. We will think twice before automatically booking Dreams next time.

Room Tip: Avoid near the elevator and 8th floor as the elevator clanks every time it stops on a floor and the...
See more room tips
  • Stayed March 2014, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
7 Thank Tina M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DreamsVM, Gerente de calidad at Dreams Villamagna Nuevo Vallarta, responded to this review, April 9, 2014
Dear guest,

On behalf of Dreams Villamagna Resorts & SPA, I would like to thank you for your comments. Your opinion is very important to us because it help us improving our service.
Even though one of our policies at pool and beach areas is not saving chairs and lounge chairs, your observations have been taken into consideration.
Hopefully, in the near future, you could give us the opportunity to experience our improvements in our areas.
Please, be sure that we will try our best in order to fulfill your expectations.
We look forward to host you again in the near future.

Best Regards
Cecilia Delgado
Quality manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Dreams Villamagna Nuevo Vallarta

Property: Dreams Villamagna Nuevo Vallarta
Address: Paseo de lo Cocoteros, Lotes 32 y 33, Nuevo Vallarta 63732, Mexico
Phone Number:
Location: Mexico > Pacific Coast > Nayarit > Riviera Nayarit > Nuevo Vallarta
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Romantic Hotel in Nuevo Vallarta
#6 Luxury Hotel in Nuevo Vallarta
#6 Top resorts Hotel in Nuevo Vallarta
#6 Family Hotel in Nuevo Vallarta
#7 Business Hotel in Nuevo Vallarta
#8 Spa Hotel in Nuevo Vallarta
#8 On the Beach Hotel in Nuevo Vallarta
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Dreams Villamagna Nuevo Vallarta 4*
Number of rooms: 229
Official Description (provided by the hotel):
Dreams Villamagna brings Unlimited-Luxury® to families, couples and friends in a picturesque setting with the Sierra Madre Mountains in the distance. ... more   less 
Reservation Options:
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Also Known As:
Dreams Villamagna Nuevo Vallarta Hotel Nuevo Vallarta
Dreams Villamagna Nueva Vallarta Nuevo
Dreams Villamagna Nueva Vallarta Hotel

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