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“Some Good, and Some Bad”

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Dreams Villamagna Nuevo Vallarta
Ranked #10 of 28 Hotels in Nuevo Vallarta
GreenLeadersSilver level
Reviewed September 11, 2013

We have stayed at this resort a number of times and were expecting a lot more. Let me start by saying that the staff, Armando, Fransisco, Hector, it was good to see you again, and you made us feel right at home. the food was excellent as always. the rooms were kept clean, thank you. On another note I would like to mention that we were extremely upset with our concierge. We booked a dinner at dreams puerto vallarta and mentioned that we wanted to go to IL Patio for dinner. when we got there we found out that this restaurant was closed for the evening. we spent 650 pecos $65.00 US for the cab ride there and back and when we got back, all that the concierge said was that he was sorry. No refund for the cab, no nothing to compensate us for our touble. We could have stayed at the resort and had dinner there and saved our money All we got was a "Sorry about that"
In regards to drinks, they say that they have top shelf drinks, well you have to beg and plead for a Grand Marnier. they always say that they are out, or don't have any, One of the bar tenders friends dropped by, and guess what, all of a sudden they had Grand Marnier, make you wonder ??? Check out, we wanted to have a late check out 2:00 p.m. and the main desk said that we had to pay an additional $40.00 US for this service. when I mentioned that we were in the Preferred and we should't have to pay for this, again all she said was "sorry about that, your right"
Final note: It seems to me that this resort is going down hill fast, and we are very seriously considering other locations. All they care about is getting your money and not considering the individual. It is sad that this resort has dropped it's high standards for the person, and changed it to the high standards of money.
If this resort replies to this review, I would like it to be personal, not one of those generic responses, like they always send.

  • Stayed: September 2013, traveled as a couple
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4  Thank Phil_Tammy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DreamsVM, Gerente at Dreams Villamagna Nuevo Vallarta, responded to this reviewResponded September 12, 2013

Dear Guests,

On behalf of all the employees of ” Dreams Villamagna “ I would like to thank you for taking the time to share your feelings on your recent stay with us here in Mexico. I am more than surprised, and would really like to give you a sincere apology for the inconvenient that occurred during your stay. I really hope to have the chance to host you again in a near future and exceed all your expectations. We are at your entire dispositions for any further information or request. Sincerely yours,

Florian Monnier
Resident Manager

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2,122 - 2,128 of 5,039 reviews

Reviewed September 10, 2013

The hotel has excelente service. We enjoyed the preferred floor with an exclusive bar, snacks and private concierge who makes your stay unforgettable. It was an enjoyable experience. The hotel is located very close from the airport and in an excelent area. You can pretty much arrange any type of activity within the hotel and make arrangements to be picked up. Also the activities organized by the hotel's staff are great, from Yoga in the mornings to pool games and Zumba at the afternoon. Every night there's a different activity or party.

Room Tip: The preferred floor was delightful for us.
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  • Stayed: July 2013, traveled as a couple
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2  Thank OrestesBalderas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DreamsVM, Gerente at Dreams Villamagna Nuevo Vallarta, responded to this reviewResponded September 20, 2013

Dear Guest,

We are so glad to know you have enjoyed the excellent service of Dreams Villamagna Nuevo Vallarta, we would like to thank you for your review, one of our main goals it to build unforgettable vacation memories for our guests, it was a pleasure to host you and we cannot wait to host you back soon.

Ivette Chavez
Quality Manager

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Reviewed September 9, 2013

4th time staying with Dreams in Puerto Vallarta including our Daughters wedding that was held at this resort. We were told by the management after our previous stays that we could expect an automatic upgrade and we were told that an upgrade would be an additional $200 US and this aparently was a deal. (This was a little dissapointing).
We arrived Aug. 30 - Sept. 7 and there were many families visiting from Mexico and all of the pools with the exception of the hot tub were filled with children. We asked which pool was adults only and aparently none were adults only. I would make a suggestion to appoint one of the pools be exclusive to adults as is the case with all other resorts.
We also observed that while around the affinity pool that guests staying at the condos came out with brown towels and no arm bands and accessed the free bar service and in the past also accessed the food services.
We were waiting in a long lineup to get into breakfast and the same people and you know who you are accessed the breakfast area through the bottom of the World Cafe and didn't wait for a seat and sat down and the manager of that breakfast place came over and let them continue to sit there.

Room Tip: All of the rooms are pretty similar with the exception of the 8th floor
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  • Stayed: September 2013, traveled as a couple
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1  Thank Tammywentwalking
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 8, 2013

This was our third dreams resort vacation. We have come to count on their excellent friendly service. There is real pride in how they treat you and keep up the resort. The food was very good, we loved Portofino and El Patio. We loved hanging at the pool on the days we were not out and about. Francisco and Aldo took excellent care of us at the Rendezvous bar. Only disappointment was with the preferred club not worth the extra money, skip it. We are already looking to return in February

Stayed: September 2013, traveled as a couple
1  Thank Becky B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DreamsVM, Manager at Dreams Villamagna Nuevo Vallarta, responded to this reviewResponded September 19, 2013

Dear Guest,

We are glad to know you found our staff friendly and kind, and it is such a pleasure to know we are welcoming you back in February. On behalf of all the team at Dreams Villamagna Nuevo Vallarta I would like to thank you for your preference, and for sharing your comments of us; we will be waiting for you in this your “your home away from home”.

Ivette Chavez
Quality Manager

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Reviewed September 6, 2013

There is too much good stuff to say about Dreams Villamagna. I've stayed at other all-inclusive resorts, but this one has been the best. The suites are amazing with a shower separate from a large tub in the room as well as a Jacuzzi tub on the porch. The food is super and the service is even better. Jerry (bartender) takes great care with his customers. Victoria (e-concierge) was great to work with. We booked our stay through Travel Impressions/Amstar/Apple/Sunset Travel. I recommend you use them - contact Sunset Travel and ask for Sarah. She got us the best deal I could find. We spent 8 days/7 nights. This is a family resort, and even though we went as a couple (no children) we enjoyed it as a romantic getaway. In the future, we plan to check out 'Secrets' which is a sister property. But I highly recommend a visit to Dreams Villamagna - you won't be sorry.

Room Tip: Ask for an Ocean View or Preferred Club Suite
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  • Stayed: August 2013, traveled as a couple
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2  Thank Ray B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DreamsVM, Manager at Dreams Villamagna Nuevo Vallarta, responded to this reviewResponded September 16, 2013

Dear Guest,

I would like to start by thanking you for your patronage for Dreams Villamagna Nuevo Vallarta; it thrills us to know you had such a great time and enjoyed your romantic getaway so much. I will let Jerry and Victoria know about your comments and we hope we can spend some other vacation time with us in the future.

Ivette Chavez
Quality Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 4, 2013

I have been to different part of Mexico, but this is the best resort that my family enjoyed so much. The best things is the service at the restaurant, they are really good, people are friendlyand nice. When we get there the bellboy name Fernando is the best. He bring all our luggage to the room and helped us to set up the internet for my kids right away.He remember my kids and always greeting to them on the early morning.Food is good too, we can choose buffet or a la carte in the restaurant. At the world cafe we met Paco and Hugo, they are really nice waiters that we ever met, thank you so much.At this resort, my two lovely kids would like to say thank you to the staff at the kid explorer, especially Juliana. Only one thing that i doesnt like is check out at 12 noon and we are not allow to having foods in any reataurant. Luckily bellboy Fernando reserve a room for us to take a shower from 1240 to 130pm. I have little baby less than one year old, boy 4 y old and girl 7years old also my mum 66years old, me and my husband.have to wait until 215pm the bus to pick us up to the airport. We are starving and bought something to eat at the airport by after 3 pm.

  • Stayed: August 2013, traveled with family
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3  Thank helen g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DreamsVM, Manager at Dreams Villamagna Nuevo Vallarta, responded to this reviewResponded September 16, 2013

Dear Guest,

Thank you very much for your review. For Dreams Villamagna Nuevo Vallarta has been a pleasure to host you and your family and hope to see you back again really soon.
One of our main goals is to make the guests feel welcome and appreciated; I am really glad to know you enjoy your time with us and felt comfortable. I will make sure Fernando, Paco, Hugo and Juliana get your comments, I know they will be happy to hear them.

Ivette Chavez
Quality Manager

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Reviewed September 4, 2013

This review is a little late, but better late than never. My husband and I visited Dreams Villamagna in April, and had a wonderful time. Upon arrival, we were greated with champange and cool towels. There is a breeze that carries through the lobby from Bandaras Bay, and the view is heavenly. After checking in, we arrived to our room, so clean and chic. Just enough special touches to make everything seem so special. We had a suite on the 2nd floor, which was located at the end of the unit, so we were able to "work off" our daily drinks by using the stairs to get to our room. The food was very good for an all inclusive resort. The omlet station at the breakfast buffet was incredible! Room service for breakfast was delicious, and very prompt. We spent most days at the pool, starting at the "canadian" pool, progressing to the "american" pool and ending up at the "mexican" activities pool. (They are named for their water temperatures, Canadian the coolest, and Mexican, the warmest :) The canadian pool had an infinity drop, which really brought in the beach and ocean. HINT: Bandaras Bay brings in a steady breeze. As the day goes on, the breeze becomes more of a wind. The "Mexican" pool is the fartherest away, so the breeze isn't as strong there. If you plan on lounging in the sun, take the towel clips for your chair.) We were usually out every morning by 10am, finding chairs was easy, and the pool servers were AMAZING!! Our best was Julio, so attentive, he would have our drinks ready for us, just as we were finishing our last. So pleasant, and energetic! The activity guys were awesome, and always up to their usual antics. Corona as "Rattitouie" was a hoot on with the cooking demonstrations. The beach was phenomenal!!! The ocean has a look of gold flake, which glitters in the sun, and though there are waves, they are not too rough. We made friends with some great canadian gals, and we all used the resort boogie boards in the surf, and had a blast! (use of the boogie boards is FREE!) In the evenings, we would usually have a sushi appetizer at Gohan's, and then down to SeaSide (the filet medalions were OUT OF THIS WORLD and the tropical coconut ice cream was topped with a yummy fruit/pineapple sauce), where Armando would always have us a great table available. We had amazing waiters, Hugo, Saul and Gerardo, who took care of our every need! We felt like royalty. Do keep in mind, most of the restaurants are "smart casual", so no swimwear or trunks, and for Portofino, men must wear slacks. The resort provided a FREE Fire Show, we went, not expecting much... Situated on the roof of one of the buildings, we watched as the performers juggled and danced around with fire, and we were awe-struck, as were the rest of the audience. This is a show which would cost $50+ anywhere else. Very engaging, and very spectacular!
We love to travel, and enjoy nice accomodations, but do not expect the Ritz on a Comfort Inn budget. For what we paid, we were very pleased. This will be a yearly trip!

  • Stayed: April 2013, traveled as a couple
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2  Thank Linengoose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DreamsVM, Manager at Dreams Villamagna Nuevo Vallarta, responded to this reviewResponded September 16, 2013

Dear Guest,

We very much appreciate your review regardless the time passed since your actual stay with us. For Dreams Villamagna Nuevo Vallarta is a pleasure to know you had such an incredible time and a great honour to become your yearly host, this is just great news.

I will share your comments with Julio, Corona, Hugo, Saul and Gerardo. I am sure all of them as well as the rest of the staff will be pleased to know we will welcome you back every year.

Ivette Chavez
Quality Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Dreams Villamagna Nuevo Vallarta

Address: Paseo de lo Cocoteros, Lotes 32 y 33, Nuevo Vallarta 63732, Mexico
Phone Number:
Location: Mexico > Pacific Coast > Nayarit > Riviera Nayarit > Nuevo Vallarta
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Nuevo Vallarta
#6 Romantic Hotel in Nuevo Vallarta
#6 Family Hotel in Nuevo Vallarta
#7 Top resorts Hotel in Nuevo Vallarta
#8 Luxury Hotel in Nuevo Vallarta
#8 Spa Hotel in Nuevo Vallarta
#10 On the Beach Hotel in Nuevo Vallarta
Price Range: $230 - $492 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Dreams Villamagna Nuevo Vallarta 4*
Number of rooms: 229
Official Description (provided by the hotel):
Dreams Villamagna brings Unlimited-Luxury® to families, couples and friends in a picturesque setting with the Sierra Madre Mountains in the distance. ... more   less 
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Also Known As:
Dreams Villamagna Nuevo Vallarta Hotel Nuevo Vallarta
Dreams Villamagna Nueva Vallarta Nuevo
Dreams Villamagna Nueva Vallarta Hotel

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