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Dreams Villamagna Nuevo Vallarta
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Reviews (5,272)
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Reviewed July 29, 2013

Dreams Villa Magna was an excellent hotel. Be sure to get a room on a higher floor for a clear ocean view. The hotel was clean and the staff was constantly working at keeping it that way. The service staff was friendly and worked hard to accommodate every wish. The entertainment staff (yeah Jonny and Mitch) were always around, planning fun activities and happy to answer any questions. The food was good in every restaurant, with a nice selection of choices at each. The pools and beach were clean and the bar service was good. The only suggestion I would have is to have more lounge chairs available as sometimes in the afternoon it was hard to find free chairs. (I realize it was a high volume week as many families were on vacation). the concierge staff was great to answer questions and accomodate requests. I would totally recommend this hotel to family and friends.

Room Tip: Be sure to select a room on a higher level to get an unobstructed view of the ocean.
  • Stayed: July 2013, traveled with family
    • Value
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Thank SSTexasGal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DreamsVM, Manager at Dreams Villamagna Nuevo Vallarta, responded to this reviewResponded August 4, 2013

Dear Guest,

Thank you very much for your review, we are very glad to hear that you had enjoyed your vacation time at Dreams Villamagna Nuevo Vallarta. We are taking your comments into consideration.
It has been a pleasure to serve you and your family and it will certainly be an honor to host you again in a near future.

Quality Manager
Ivette Chavez

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 28, 2013 via mobile

It's not what you expect, bad food, I really don't like it, the only good thing is the beach . No shadow spots there are much better hotels , the service it's not good only if you tip them, good swimming pools, bad lobby , bad kids club

  • Stayed: July 2013
    • Value
    • Location
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5  Thank Nts1977
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DreamsVM, Manager at Dreams Villamagna Nuevo Vallarta, responded to this reviewResponded August 4, 2013

Dear Guest,

It is unfortunate to know your perception of the resort was not as you expected. On behalf of all the resort staff, I would like to extend an apology for any inconvenient you might had experienced during your stay.

It would be a real pleasure to welcome you back, hoping you give yourself the opportunity to experience a more pleasant time with us.

Quality Manager
Ivette Chavez

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 26, 2013

We stayed from July 19th to 25th. Good things: Nice rooms, good service in a la carte restaurants, nice pools. Things to improve: increase shadows at the pool, more variety of food for breakfast, better care on fruits specially, Add waiters to the pool areas, pool bar is needed!. Things needed to be corrected rigth away: if a room call you at night for a blanket, please provide one, not wait until next day. Room service should be faster, cannot be 1.5 hrs., checking for large groups should be handled more efficient, your other guests cannot wait for 1 hr. And as a top priority you need to either have additional waiters at the world cafe or make their job more efficient, sometimes they even did not showed up to the table to offer coffee. Luciano was one exception who always received you with an smile an excellent attitude.

Stayed: July 2013, traveled with family
Thank Roberto O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DreamsVM, Manager at Dreams Villamagna Nuevo Vallarta, responded to this reviewResponded July 28, 2013

Dear Guest.

I would like to apologize for the inconvenient experienced during your stay. We appreciate your comments and will start working on them immediately and I will pass your comments to Luciano.
Thank you for your review and we hope we can host you back again in the future.

Quality Manager
Ivette Chavez

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 25, 2013

we stayed there for a week Jul-16 till 23rd best staff, checking was a breeze it took less than 5 mins it is close to Puerto Vallarta airport. pools are kept in immaculate condition. maid service was done everyday without a miss everything was well stock in the room. rooms are huge go for ocean view 3rd floor or higher. buffet is small but food is great and different variety everyday. There is no limit on having dinner at any restaurants try the exotic crepes at El Patio best dessert ever.It is a small resort so every thing is close by. Again the staff is amazing and plenty, entertainment was great too. My kids loved the fire show and circus. If you are looking for quiet relaxing luxurious vacation this is the place.

Room Tip: Ocean view is definitely worth the upgrade
  • Stayed: July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank ShenilaAmyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DreamsVM, Manager at Dreams Villamagna Nuevo Vallarta, responded to this reviewResponded July 28, 2013

Dear guest,

Thank you very much for sharing your experience at Dreams Villamagna Resort and Spa. We are thrill to know you and your family had a relaxing luxurious vacation with us.
It will be an honor to welcome you back in the future!

Quality Manager
Ivette Chavez

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 25, 2013

Pros

Rooms are great 4 to 5 star

Jacuzzis on every balcony are awesome

Very clean awesome separate bath and shower

Great view even on the tropical side

Grounds are nice but not equal to the quality of the rooms
Lots of pools perfect temp

Cons

THE FOOD!!!!!!!! A lot of it tastes like cafeteria food.
There is really no authentic Mexican food here. Everything taste like bad American food. Even the Mexican restaurant was very Americanized.

The drinks are very watered down. We stuck to beer most days

Beds are not amazing. There is no mattress pad or topper so you feel the mattress.

Staff is helpful but overly aggressive and they use the same manipulation as the sharks at the airport.

Room service is slow if it comes at all. Had to call down on two separate occasions to remind them to bring me something that was broken or missing from the room. One time I had to physically go down stairs and ask because it still hadn't come up.

Overall

Not horrible. If the food was better would have made the experience much better but by no means did it ruin it.


  • Stayed: July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Atreview
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DreamsVM, Manager at Dreams Villamagna Nuevo Vallarta, responded to this reviewResponded July 28, 2013

Dear Guest,

On behalf of the resort staff I would like to extent a sincere apology about the inconvenient you might have experienced during your stay with us. Our goal is to provide our guests with the best services; therefore, your comments will be delivered to the mentioned departments and will start working on them immediately.
Thank you for your review and we are glad you enjoyed our grounds and rooms and hope we can host you back in the future.

Gerente de Calidad
Ivette Chavez

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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