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Dreams Villamagna Nuevo Vallarta
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Reviews (5,239)
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Reviewed February 6, 2013

Our first trip to Puerto Vallarta was a success due to the wonderful experience that we had at the Dreams Villamagna. At first glance we were dissappointed as we are used to the beautiful mega resorts of Riviera Maya. But the fantastic walking beach, the friendly staff, and beautiful weather made us a fan of this location. We were in room 2808, which is located on the street side of the resort. Due to a very large and costantly running a/c unit we could not keep our door open but the room was always clean and the refrig. was stocked. We had a lovely view of the bay from our balcony due to the angle of the building. The beds were the most comfortable that we have ever had in any hotel. LOVED the large heated pool and jacuzzi. Food was just ok. The best meal was at the Portifino, the shrimp and scallops on a bed of mashed potatoes. Bars didn't always have named liquer but the waiter at the beach was so very nice. Came around every "six" minutes ( more like 30 minutes but he joked that he would be back in six minutes). Very, Very friendly staff.

  • Stayed: February 2013, traveled as a couple
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1  Thank garden1958
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DreamsVM, Quality Control Management at Dreams Villamagna Nuevo Vallarta, responded to this reviewResponded February 23, 2013

Dear Guest,
Thank you so much for sharing your feedback about you stay in Dreams Villamagna Resort & Spa.
It is always a pleasure to know that our guest had a wonderful experience at our Resort.
We hope you give us the opportunity to welcome you again.
Please receive kind greetings from all our staff.
Ivette Chavez
Quality Control Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 5, 2013

Just returned from a week at the Villamagna, most relaxing vacation ever!!
We stayed at this same resort last year and found it so good we just had to go back again this year. The food is the best we've had at any resort and you don't need any reservations. The resort itself is very clean and well maintained. It is quiet at night though. If your going to Mexico to party all night this is not your resort.
The area this resort really excels in, is its staff. I don't know how they find these incredible people. Everyone there is extremely friendly and eager to help you with anything.
Last year we did so many excursions that we really didn't get the time to experience the best part of the resort, the staff. This time we wanted a more relaxing vacation so hung around the resort more with a few excursions on our own to PV and Bucerias.
We don't usually participate in resort activities much but we got to know the entertainment crew while doing the bike tours. The bike tours are a fabulous way to get out of the resort for a bit in the mornings and still leave the afternoons for the pool or beach. Especially liked the Bucerias Bicycle tour, (sorry Corona for calling you Cervesa). Then we went to Spanish lessons and met Mich ! This young man really went the extra mile to make our vacation fun. He was excellent at his job! Anyone who can get my husband to ride a bike and learn Spanish is pretty awsome in my books. Mich not only got him doing it but made him laugh the whole time while doing it ! Mich you made our vacation !
Eric in the lobby is also very good with whatever you might need and he is often the first person you meet at the resort. Don't be afraid to ask him about anything resort or area related while your there.

The beaches are the nicest in Nuevo, with the softest sand, and go on for miles in either direction so if walking the beach is your thing this is a great place to go. The service on the beach is just as good as in the bars. Massages are pricey at the resort but two doors down the beach towards Bucerias you can get a good 1hr massage for 35$ us. I can't remember the name of the place but you'll see the sign on the beach.
I almost want to keep how good this resort is a secret, so I won't have any problem getting in there the next time. I'm sure you could find a resort with more stars and some really stuck up people but you won't find a more inviting friendly resort with North American standards of cleanliness and food, with service that will blow you away!

Room Tip: Preferred is worth a bit more but i wouldn't pay much more for it. All the rooms are the same just the view is different. I like the rooms over looking the pool and ocean the best for watching the sunset. The sunrise on the jungle side is pretty awesome too. I would try for an ocean view room fourth floor or higher for the best views and most privacy.
  • Stayed: February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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3  Thank Debbie A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DreamsVM, Director de Relaciones Públicas at Dreams Villamagna Nuevo Vallarta, responded to this reviewResponded February 7, 2013

Dear Guest

Thank you very much for choosing us as your vacation destination. It is very nice to hear that you had an excellent experience with with every single member of our staff who were reposponsible of providing you an amazing experience.

It would be a pleasure to be your host as many times as you want in the future.

Please let us know if there is anything we can assist you with for your third visit, it will be a pleasure!

Sincerely,

Ivette Chavez
Quality Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 5, 2013

This is our 3rd visit to a Dreams resort but a 1st for this particular location and it did not disappoint. I will list the pros and cons. The cons are minor but I feel worth mentioning for possible improvement.

Pros:
Rooms very spacious and clean. Beds are very comfortable.
Food was very good at buffet and all a-la-cartes. Our best was Portofino for the delicious food and the atmosphere. Raul-Luis was our absolute favorite waiter at the Portofino restaurant. He makes the best Spanish coffees! We went to Portofino several times during our stay and each time we had excellent service. On our last night, since my husband was wearing shorts and could not go to Portofino for our Spanish coffee, Luis prepared the spanish coffees for us outside the restaurant (with authorization from his manager, of course). This really shows how much they care about their customers!! Thank you Luis, we will miss you!

The El Patio is also excellent and the staff is superb!!

All employees at the resort are amazing and go out of their way to help but here are a few of the ones that stood out for us:
Julio, the beach waiter. He works so very hard to please everyone, You never wait very long when he is on duty and always makes you laugh with his great personality.

Ephren, Miguel and Johnny, the lobby bar waiters. They are awesome and have such patience even when some customers are loud and annoying.

Joshua our buffet waiter was always so polite, friendly and gave great service every day at breakfast.

Ciria - Concierge in the lobby; she took care of us throughout our whole stay. She always answered all our questions and went out of her way to please us.

Vladimir - Concierge in the lobby who we met on our last day was such a pleasure to talk to.

Beach - you can walk for miles

Cons:
Time-sharing (although they do not call it this) is annoying. Since we had visited Dreams resorts in the past, we knew what to expect and did not get trapped into attending a meeting. We do not believe this is a good first impression to give people when they first arrive after long hours of traveling and just want to relax and start enjoying their vacation.

Lobby area is a little small and not very comfortable. There are only a few couches and the rest are ottomans with no back-rest. We were are the Dreams Riviera Cancun last year and suggest that they should try to copy their format, with a few tables and chairs.

Lobby Bar is small with only 6 or 8 stools. The working area behind the bar is very badly designed and uncomfortable for the waiters.The dishwasher, fridges, etc are directly in their way and they have trouble reaching the bar to serve and pick up empty glasses.This must be very hard on their backs, although you never hear them complain.

Beach vendors: way too many

We would have liked to hear some music on the beach but unfortunately, they only had music at the beach bar and by the pool.

It is great not to have to wear bracelets, however, because of the condos, you need to constantly provide your room number and name, therefore this kind of defeats the purpose. Suggest that bracelets would solve the problem in this case.

Overall, we had a fantastic vacation and if you are looking for a quiet place to relax, I would highly recommend the Dreams Villamagna for it's very friendly staff and also very easy to get around since it is not too large. Also, the city of Puerto Vallarta is close in proximity and easy to get to.

  • Stayed: January 2013, traveled as a couple
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5  Thank anonymous155032
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DreamsVM, Director de Relaciones Públicas at Dreams Villamagna Nuevo Vallarta, responded to this reviewResponded February 10, 2013

Dear Guest,
Thank you very much for choosing Dreams Villamagna Resort & Spa as your vacation destination. It is very nice to hear that you had a fantastic vacation with us, and to know several of the staff members provided such exceptional service, I will make sure to let Raùl, Luis, Julio, Efren, Miguel, Johnny, Josue, Ciria & Vladimir know of your recognition.
Every observation is very important for us to improve the quality of our service. Please rests assure that all your comments are taken into consideration.
We hope to have the opportunity of hosting you again, I am sure you would experience all of our improvements.
Sincerely,
Ivett Chavez
Quality Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 3, 2013

I have just returned from a eight day stay at this wonderful resort.The ratings of this resort are very accurate and thanks to trip adviser I was able to have a very relaxing stay with top notch friendly service.

The restaurants serve high quality food that is both visually pleasing and very tasty.We tried every restaurant and finished our week off at the rooftop bar to watch the sun set and take in the live music.You can not walk anywhere on the resort without a friendly staff member either greeting you or helping you in any way possible.
I will be booking this resort again as it was both economical and very relaxing.On a side note take the tour to San Sebastian through Valarta adventures,Leon and Fidel our guides showed us a great time all the while being very informative and entertaining.The old city offers history and a view of the real Mexico.

Room Tip: Our room was directly facing the ocean and was on the third floor which offered a excellent view of the nightly entertainment.
  • Stayed: January 2013, traveled as a couple
    • Value
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5  Thank Arnold B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DreamsVM, Director de Relaciones Públicas at Dreams Villamagna Nuevo Vallarta, responded to this reviewResponded February 9, 2013

Dear Guest,

It is very pleasant to know what a fantastic time you had during your holiday with us at Dreams Villamagna Resort & Spa. We thank you very much for sharing your experience with us.
Our future guest will find your review very helpful.
Please do not hesitate to let us know of anything we can assist you with, it would be a true honor to welcome you back on your next vacation,

Kid Regards,
Ivette Chavez
Quality Control Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 3, 2013

This property is well maintained and well run. The rooms are spacious and very clean. If you can book a ocean view room, there is more to see at all times of the day, however we have also stayed on the other side facing the vegetation and it is quieter and cooler. The property does also have condominium owners, the huge buildings along the south side of pools, who have use of the eating and pool services but this does not cause any issues at all. We enjoyed great service every day at the pool and with the no reservation policy for the restaurants we walked right in every night. The beach area is spacious and well supplied with lounge chairs and beverage service. Throughout the day the CoCo Cafe is a forgotten beverage and snack spot, but it is best for a great cup of coffee first thing in the morning. Each evening there is entertainment, first in the lobby with local performers singing "lounge style" music and then at 8:30 the hotel puts on its show. The internet service is being changed I was told in Feb. to where it will be free for quests and in all rooms. This is not a party hotel, it is a very relaxing and no pressure atmosphere and usually by 10 pm, all is quiet, so if that is big on must have list, book here.
These staff members make this property great, Lisbet, Ricardo, bell man, Brenda, entertainment team, Luciano , Eugenia, Brenda L., front desk, Patricio, pool beverage server, Lore, pool beverage server, Raul, portofino waiter, Hector, waiter at seaside, Marlon, el patio waiter, Corona, Atef, and Guillermo check out clerk.

Room Tip: pay for the preferred floor room if you can, its worth the extras you get. Ocean view is best only if above 4th floor, so ask for 4 and above.
  • Stayed: January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank 2Travelersweare
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DreamsVM, Director de Relaciones Públicas at Dreams Villamagna Nuevo Vallarta, responded to this reviewResponded February 9, 2013

Dear Guest:
Thank you for have chosen Dreams Villamagna Resort & Spa for your holiday. We are very pleased to know that you had such a great time with us; your comments is an encouragement to continue on the right path to reach one of our main goals, which is to provide our guests of an unforgettable experience.
I will make sure to let Lisbet, Ricardo, Brenda, Luciano, Eugenia, Brenda L, Patricio, Lore, Raùl, Hector, Marlon, Corona, Atef and Guillermo, know of your recognition, their supervisors are happy to hear everyone of them provided such exceptional service.
For every one of us at the resort, it is an honor to serve our guests.
Thank you once again for your feed back; our future guests would appreciate your observations.
Hoping to welcome you back soon.
Ivette Chavez
Quality Control Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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