The Good : Overall the staff are very good and are an asset for the property . I would like to thank a few special people , Martin Jimenez , front desk supervisor , Janeth Ibarra ,looking after things at the preferred club on the 8th floor , Ana-Maria our room attendant who was marvelous, Hector at the bell desk & Oscar at Oceana . Room service breakfast each day was excellent and all staff & accuracy of order was good . Now to The Bad : We were at the property Dec.22 to Dec 29 , very late arrival so did not expect turn down service , however paying a premium for preferred club we expected it the other 6 nights , in fact we received turn down on 3 nights for a 50 % rate , simply not good enough . We are not heavy drinkers however the mini bar has a very restricted amount of product and we would have expected better ! The Ugly : The resort coupons given out are of little value & should be discontinued unless the value can be improved , in particular the handling of the $ 10.00 wine electronic vouchers may be understood by office staff but are certainly not understood at the restaurants . We realize it was Christmas & there would be more noise , however we did not expect out of control unsupervised screaming kids ! There was a major problem with securing a lounge chair around the pools , seems that the condo owners/renters simply parked towels early & blocked everything off . Some resort guests as well, but mainly condo guests .
This was our third visit to the resort and will be our LAST , the mark of a good hotel/resort is would you return & would you recommend it to others , the answer to both is a definite NO , we have stayed at other Dreams so will not abandoned the brand ,however not Villa Magna .
- Official Description (provided by the hotel):
- Dreams Villamagna brings Unlimited-Luxury® to families, couples and friends in a picturesque setting with the Sierra Madre Mountains in the distance. ... more less
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- Also Known As:
- Dreams Villamagna Nuevo Vallarta Hotel Nuevo Vallarta
- Dreams Villamagna Nueva Vallarta Nuevo
- Dreams Villamagna Nueva Vallarta Hotel