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“The good, the bad and the ugly.....”

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Dreams Villamagna Nuevo Vallarta
Ranked #9 of 28 Hotels in Nuevo Vallarta
GreenLeadersSilver level
Vancouver, British Columbia, Canada
Level 4 Contributor
36 reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“The good, the bad and the ugly.....”
Reviewed January 2, 2013

The Good : Overall the staff are very good and are an asset for the property . I would like to thank a few special people , Martin Jimenez , front desk supervisor , Janeth Ibarra ,looking after things at the preferred club on the 8th floor , Ana-Maria our room attendant who was marvelous, Hector at the bell desk & Oscar at Oceana . Room service breakfast each day was excellent and all staff & accuracy of order was good . Now to The Bad : We were at the property Dec.22 to Dec 29 , very late arrival so did not expect turn down service , however paying a premium for preferred club we expected it the other 6 nights , in fact we received turn down on 3 nights for a 50 % rate , simply not good enough . We are not heavy drinkers however the mini bar has a very restricted amount of product and we would have expected better ! The Ugly : The resort coupons given out are of little value & should be discontinued unless the value can be improved , in particular the handling of the $ 10.00 wine electronic vouchers may be understood by office staff but are certainly not understood at the restaurants . We realize it was Christmas & there would be more noise , however we did not expect out of control unsupervised screaming kids ! There was a major problem with securing a lounge chair around the pools , seems that the condo owners/renters simply parked towels early & blocked everything off . Some resort guests as well, but mainly condo guests .

This was our third visit to the resort and will be our LAST , the mark of a good hotel/resort is would you return & would you recommend it to others , the answer to both is a definite NO , we have stayed at other Dreams so will not abandoned the brand ,however not Villa Magna .

Stayed December 2012, traveled as a couple
Helpful?
8 Thank Kathleen A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DreamsVM, Guest Relations Manager at Dreams Villamagna Nuevo Vallarta, responded to this review, January 5, 2013
Dear Guest:

Thank you for taking the time to express your opinion and your travel experiences in this forum. We are concerned to hear that we have disappointed one of our guests and that we weren’t successful in addressing all your needs. Please rest assured that we will be taking all of your suggestions in consideration to improve the service in these areas of our resort. Our goal is to have all of our guests leave here completely satisfied. We are glad to hear that room service, breakfast and all staff was excellent.

Thank you once again for sharing the experience of your stay with us, I will personally congratulate Janet Ana Maria, Hector and Oscar for the great service provided.

Best Regards,
Ivette Chavez
Quality Control Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (1,053)
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English first
Los Angeles, California
Level 5 Contributor
92 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed January 1, 2013

This year's New Year reminded me I was there last year, didn't know about TripAdvisor then. I enjoyed this hotel top to bottom. I went with a large extended family group and they treated us all so wonderfully. The room was great, spa on the balcony, nice beds, metropolitan look and feel. Very nice. Their hotel buffet was, well, a buffet, but it is free. Their on-site restaurants are very good. I ate at the Italian and the open-air grill by the pool, both times, the meals were good and service was even better. The resort as a whole has a lot to offer which was perfect for a family w/ ages ranging from 5-65. The hotel has 3 pools in fun shapes, different temps and locals, on the beach, by the grill and next to the leisure area. There were activities for children as well, huge chess board, pool games, table tennis, foosball, etc. They also offer a variety of events they can help you schedule through local tourism groups, city tours, jet skiing, special events, etc. (they even advised to avoid ALL para-sailing offers due to variety of injuries over past few years and lack of safety regulations.) We went to the rooftop club one night, it was cool, especially considering it is open air, great views, drinks included and no entrance fee. I would definitely recommend Villamagna to anyone.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Erik4Travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DreamsVM, Guest Relations Manager at Dreams Villamagna Nuevo Vallarta, responded to this review, January 2, 2013
Dear Guest,

Thank you for choosing Dreams Villamagna Resort & Spa and for your posting your positite review. Your recommendation is a real honor to us and future guest will find in your review answers to many of their questions. We are so happy to hear that you and your family enjoyed our Resort from the moment of your check in and to the end. Also that you enjoyed our luxiourios suites, or 5 themed gourmet restaurants, Bars, day and night activities and our staff that goes out of their way to provide quality customer service and an unforgettable experience. I will be happy to share this review with all the staff this give us the certainty that we are heading on the right direction.

Thank you again, we look forward to welcoming you back “home” in the near future.

Kind regards,
Ivette Chavez
Quality Control Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Level 2 Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 1, 2013

We went in early November 2012 with another couple and we loved it. We are experienced travelers but this was our first ever all-inclusive. The resort is fairly new, modern, very clean. The hotel portion was sold out but the condos were mostly empty while we were there. We didn't feel crowded around the pools and beach. Restaurants usually took us immediately or had just a few minutes waiting time. Once time in the week we waited 15 minutes, with a drink at the bar. The food and drinks were mostly good, not what we would rate as excellent, and a couple of times a bit disappointing. We booked premium rooms and tipped generously when checking in and we got 2 of the best view rooms on the top floor. The top floor is excellent with vaulted ceilings. All around this resort was excellent. We plan to go back next year.

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank SynMike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DreamsVM, Guest Relations Manager at Dreams Villamagna Nuevo Vallarta, responded to this review, January 2, 2013
Dear Guest:

Thank you very much for your kind comments. We are please to know that you enjoyed our service and facilities. We work very hard to make sure every one of our guest have a great and unique experience. Our main goal is to satisfy all of you and have the gratification to welcome you once again.

Once again thank you very much for choosing us. We are looking forward to howt you again in your home Dreams Villamagna Resort & Spa.

Kindest Regards
Ivette Chavez
Quality Control Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Penticton, Canada
Level 3 Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed December 29, 2012

The Dreams Nuevo was amazing! Great for the price! You should visit Antonio @ the front desk if you need anything, Brenda the recreation goddess and Fransico & Julio the best pool-side waiters! All inclusive includes room-service. Hello, do i have to say any more! But if you want details - The Italian Restaurant was the best restaurant, the Sky Bar had the best ambiance and sushi and call me crazy but the mexican buffet had the best steak and Oscar the chef at the Seaside cooked the fish we caught "bestissimo!" We NEVER go back to the same place twice, but belive me, we will definately be back at the Dreams Nuevo as soon as possible!

  • Stayed December 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank t_dovbniak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DreamsVM, Guest Relations Manager at Dreams Villamagna Nuevo Vallarta, responded to this review, January 2, 2013
Dear Guest,

We truly appreciate the time you have taken to post your nice comments in this forum. We’re delighted to know that your experience was wonderful, specially that you enjoyed all of our entertainment activities and delicious dinning. Our staff goes out of their way to provide quality customer service and to make our guest an unforgettable stay. Rests assure that I will let Kabuto and Vick know about your recognition; it is extremely motivating for them when our guests acknowledge their hard work upon their return home.

Thank you and we look forward to welcoming you back in your home away from home. Please keep in touch with our Public Relations Manager Brenda on Facebook or by email, It will be a pleasure for her to assist you on your next visit.

Kind regards,
Ivette Chavez
Quality Control Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Palo Alto, California
Level 5 Contributor
50 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed December 28, 2012 via mobile

My family and I just returned from a week at the resort. Other than Christmas Eve and Christmas, the place was relatively empty. Having stayed at the dreams resorts in Nuevo Vallarta and puerto Vallarta I have to admit that I prefer the the puerto Vallarta location. Whereas the puerto Vallarta resort was large and offered an abundance of activities, this resort was limited due to the condominium presence. Because 2/3 of the resort population is made up of condo owners, the resort limits the noise to please the condo owners. This means no loud speakers and all the evening shows are indoors in unattractive locations. That being said, the food was pretty good. I rarely ate at the buffet (only once), and instead frequented the restaurants. The resort has 3 speciality restaurants: Mexican, Italian, and sea food. Oceana, the seafood restaurant, is open for breakfast everyday offering delicious breakfast options. The service at the restaurants could be improved - long waits and often we weren't seated until they could "locate more menus" but hey, you're on vacation so I imagine that's not a huge concern. My favorite elements of the resort were the sky bar (open at night, an outdoor rooftop bar with plush seating), ocean front bar (had swing seats in addition to bar stools), and the free room service (comes in handy after late nights at the sky bar). The staff is quite attentive and friendly. This is a good place for families as well as large groups. My family of four traveled with another family and we never had trouble asking for tables for 7. My only complaint was that the room had poor lighting. Overall, the resort was clean, safe, tasty, and fun.

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Sarah M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richmond, Canada
Level 3 Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed December 28, 2012

We spent one week at Dreams Villamagna from Dec 15-22nd, our first all inclusive experience. Our first impression was not very good as we had to wait over an hour to get a room, well after the 3:00 check in time. Then we were given a room on the top floor, which sounded like an upgrade but it wasn't. It was right beside the elevator so we could hear all the traffic coming and going and on the top floor right outside 1814 there is a consierge desk where the staff likes to hang out. So I recommend asking for a room away from the elevators on every floor, especially if you like to nap and like your peace and quiet like we do. Also the bar on the roof top closes around 12:30 and you can hear the boom boom boom of the music in this room. Fortunately, the front was very accommodating and were able to give us another room the very next day.
Here are some things I agree with that others have commented on.
Pros
1. Beautiful grounds, very clean resort and beach
2. Variety of foods and drinks
3. Excellent beach and poolside drink service
4. Ocean view is definitely worth paying more for
5. Prompt room service
6. Accommodating staff overall
7. Beach toys available to rent
8. Close to the airport

Cons
1. Washrooms are far from the beach area
2. Lots of processed foods in the World Cafe- especially breakfast (waffles, french toast, pastries etc were terrible if you know what fresh food should taste like).
3. Overly salty foods in all restaurants in general
4. Not everything is freshly prepared- We ate in El Patio and my lasagne was luke warm. Obviously heated in a microwave.
5. Buffet is lacking variety- same veggies everyday and recycled dinner items served with new sauce.
6. Slow drink service in the buffet

I thought the wait staff on the beach and pool side were excellent. As for the others in the restaurants, it was very obvious when there was a manager on site overseeing the service and when there was not, like on weekends. However, depite the cons we had a very relaxing time at Dreams and our son loved the pool and the beach. It was really easy to unwind. Unfortunatly, the check out was a gong show. They only have 3 people there to check out everyone so we ended up waiting over 30 minutes to do so. There is a line of people at 12 noon waiting to check out so if you're in a rush make sure to get there early.

Room Tip: Avoid rooms ending in 14- they're beside the elevators. Ocean view is worth it.
See more room tips
  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank rosedene2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DreamsVM, Guest Relations Manager at Dreams Villamagna Nuevo Vallarta, responded to this review, January 2, 2013
Dear Guest:

Thank you for taking the time to write your comments to us regarding your stay at Dreams Villamagna Resort & Spa. We are concerned to know that we did not completely fulfill your expectations and we deeply regret the inconveniences you encountered. As a service oriented company, our objective is not only to fulfill, but also surpass our guest’s expectations; therefore we put our greatest interest into your opinion. We understand that there is always room for improvement and our guest’s experiences play a key role in this continuous process. I would like to share with you, that your observations had been reviewed by our Room Division Manager, always doing our best to provide guests unforgettable vacations & comfort.

Again, we do value your comments very much and hope to have the opportunity to serve you again in the future and experience our everyday improvements in our services.

Kindest Regards,
Ivette Chavez
Quality Control Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cupertino, California
Level 4 Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed December 27, 2012

We went to Puerto Vallarta around Thanksgiving holidays, and had a great time at this hotel. My wife and 7 year old son were with me. We also had another friend with his family of 4 traveling with us and staying at this hotel. We stayed for 5 days.

We had airport transfers arranged. It was pretty smooth. The hotel lobby was nice and open, although I was expecting it to be somewhat more spacious. We were welcomed with a glass of mimosa. The checkin process was fast. We had requested a king bed, but were given a room with 2 doubles. They compensated by giving us an upgrade from partial ocean view to ocean view.

Our room was on the 6th floor tower 1. We had a direct view of the ocean above the trees in front and the other towers on our left. The balcony was large with a private Jacuzzi. The room was clean and tidy. There were some issues such as the placement of the TV, or the positioning of the lights, etc. But we were overall happy with the room.

The facilities were nice and clean. The swimming pools were quite large - the kids loved it! There was a jacuzzi which was adult-only. There was an infinity pool as well. The beach was right on the edge of the hotel.

There were 5 restaurants and a few bars in the property. We liked pretty much all of them. Our favorite was the seafood restaurant. There were a couple of restaurants where kids were not allowed - the formal Italian Portofino and the sushi bar Gohan. We arranged for the kids to be in the kids' activity area while we went to those. Food and drinks were very good and since it was all-inclusive, we were not pressured to plan ahead too much.

The service was excellent for the most part. We used the room service for morning tea. The waiters were nice, most of the staff friendly. There were not too many time-service sales agents chasing us down, which was a lot of relief compared to our last couple of visits to Mexican tourist hotels.

The beach was fairly wide, kids had a lot of fun building sand castles. The water was kind of sandy, but warm and nice. There were vendors on the beach, but not pushy. There were jet-ski and parasailing offered as well. One of the days we were able to catch a glorious sunset right on the ocean.

With so many parameters in an all-inclusive vacation, it is hard for everything to be perfect. There were a few things that we did not like:
- Last night of our stay, there was this irritating noise of some metal parts clanging every 10-20 mins for a few seconds. That messed up our sleep completely. The hotel maintenance staff came in but could not fix the issue
- It was very hard to get ice-cream as part of the meals. The kids were kind of disappointed
- The breakfast/lunch buffet area was too small for the size of the hotel. There was often a wait for the tables during peak hours.

But overall, this was a great trip. I will certainly recommend this to my friends.

  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Niloyb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DreamsVM, Guest Relations Manager at Dreams Villamagna Nuevo Vallarta, responded to this review, January 2, 2013
Dear Guest,

Thank you very much for choosing us to be part of your vacation & for sharing with us your feedback. It is very important for our company and staff to receive all of our guest’s compliments and commentaries, I will like to share with you that our Room Division Manager has reviewed your suggestions, all of your guests reviews help us every day to improve our quality in our services, . We are pleased to know that you enjoyed our Dream, our 5 themed restaurants, the certified beach of Nuevo Vallarta, our luxurious rooms, shismmering large Swimming pools, our and personalized services are ready to welcome you back anytime. Once again thank you for giving us the opportunity to serve you, and hope to have the pleasure to serve you again in this your home away from home in the near future.

It is a pleasure!

Best Regards
Ivette Chavez
Quality Control Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Dreams Villamagna Nuevo Vallarta

Property: Dreams Villamagna Nuevo Vallarta
Address: Paseo de lo Cocoteros, Lotes 32 y 33, Nuevo Vallarta 63732, Mexico
Phone Number:
Location: Mexico > Pacific Coast > Nayarit > Riviera Nayarit > Nuevo Vallarta
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Top resorts Hotel in Nuevo Vallarta
#6 Romantic Hotel in Nuevo Vallarta
#6 Luxury Hotel in Nuevo Vallarta
#6 Family Hotel in Nuevo Vallarta
#7 Business Hotel in Nuevo Vallarta
#8 Spa Hotel in Nuevo Vallarta
#9 On the Beach Hotel in Nuevo Vallarta
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Dreams Villamagna Nuevo Vallarta 4*
Number of rooms: 229
Official Description (provided by the hotel):
Dreams Villamagna brings Unlimited-Luxury® to families, couples and friends in a picturesque setting with the Sierra Madre Mountains in the distance. ... more   less 
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Also Known As:
Dreams Villamagna Nuevo Vallarta Hotel Nuevo Vallarta
Dreams Villamagna Nueva Vallarta Nuevo
Dreams Villamagna Nueva Vallarta Hotel

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