We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Great service, rooms a bit outdated” 4 of 5 bubbles
Review of Hotel Lucerna Mexicali

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Hotel Lucerna Mexicali
Ranked #4 of 21 Hotels in Mexicali
Certificate of Excellence
Queretaro City, Mexico
Level Contributor
52 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Great service, rooms a bit outdated”
4 of 5 bubbles Reviewed August 4, 2014

Staid here a couple of days, and i have to say that the food is excellent! a bit pricy though especially the pool bar but well worth it. The service in the hotel is excellent and during my stay all the employees try to do there best to help you with any needs or questions that you have.

The rooms in the hotel are a bit outdated, especially for the price that they are asking per night. Service wise it is an excellent hotel, just don't expect an amazing room until they are done renovating the whole hotel.

  • Stayed May 2014, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Martijn705
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

169 reviews from our community

Traveler rating
    77
    57
    19
    9
    7
See reviews for
24
24
12
85
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Phoenix, Arizona
Level Contributor
56 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 bubbles Reviewed June 17, 2014 via mobile

Let me start with the positives: the service is outstanding everyone is very helpful. the outdoor pool area is very nice. the breakfast buffet that's included is good with lots of Variety. The deluxe rooms are nicely renovated for the most part. The AC worked very well. The negatives: the standard rooms desperately needs to be renovated. the newly renovated rooms are not perfect in that there are several coats of new paint on top of old paint. the door frame was warped so the door had a major gap which allowed insects into the room. The room did not have a refrigerator so we couldn't keep her drinks cold. overall it was a decent hotel but it needs serious work in certain areas.

Stayed June 2014
Helpful?
1 Thank angeldgood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Las Cruces, New Mexico
Level Contributor
195 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 bubbles Reviewed June 5, 2014

We stayed over Mothers Day weekend and were glad to have chosen the Lucerna in Mexicali. Some construction at the front but good signs to direct you around that as needed. Friendly staff were helpful at every opportunity. Good to know this small chain tries to keep employees for a career, not just as disposable workers. The care comes thru in how guests are treated. We stayed in a villa just off the pool. It was ok, not great, but the location and ease of access made up for the lack of sofa we have had in other villas at this hotel. More of a small resort than a hotel if you stay in a villa. This is Mexico, so there is some sewer smell at the back of the building in the heat of the day and the a/c works most of the time but never really chills. When construction is done, the new lobby and club eating area look like they'll be fantastic.

Room Tip: Villa 136 has a hose bib outside the door where all the mop buckets are filled after the are rolled...
See more room tips
  • Stayed April 2014, traveled with friends
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
Thank MnM1112
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chihuahua, Mexico
Level Contributor
94 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 bubbles Reviewed May 28, 2014 via mobile

Would be great if the beds can be improved, room 715 has 2 beds and they are very old and not very comfortable. The pool are very good only if you can install a heater fir the water would be great.
Food very good and price fit food quality.

  • Stayed May 2014
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank venom55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal, Canada
Level Contributor
94 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 bubbles Reviewed May 7, 2014

I went their for a business seminar and like this hotel. Service was friendly and professional. Several good restaurants close to the hotel. I really enjoyed the pool as well. Definitely a good place to stay with family or to organize a business seminar.

  • Stayed April 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank clies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MOOSE JAW
Level Contributor
66 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
5 of 5 bubbles Reviewed April 16, 2014

This is a very nice hotel and we had a very pleasant stay. It actually seems more like a small resort than a hotel. The rooms are comfortable and clean and there are 2 different restaurants on site that serve delicious food and drinks at a reasonable price. There is a nice pool for swimming and the grounds are exceptionally beautiful and well manicured. The location is great...there are lots of stores and restaurants right across the street. Staff were very friendly and helpful and the hotel itself has free wifi. Would definitely stay again.

  • Stayed January 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank RoadTripGirly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anaheim, California
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed April 4, 2014

I have stayed at Hotel Lucerna 4-5 times per year for the last 8 years. It has become my home away from home in Mexicali. I travel for business and generally stay 2 nights in a Cabana room. I sleep more soundly in a cabana room than I do in any hotel room I stay in. I spent 90 days per year on the road and I stay in all of the major hotel chains, but I enjoy my stays at the Hotel Lucerna Mexicali the most. The staff is super friendly and professional, and most have been there for years. They remember me by name and greet me warmly every trip.

If you are a business 'road warrior' like me, I highly recommend the Hotel Lucerna Mexicali for your travels in Baja California Norte.

  • Stayed March 2014, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank William L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Mexicali hotels
0.4 mi away
Araiza Mexicali
Araiza Mexicali
#5 of 21 in Mexicali
4.0 of 5 bubbles 174 reviews
1.3 mi away
Fiesta Inn Mexicali
Fiesta Inn Mexicali
#1 of 21 in Mexicali
4.5 of 5 bubbles 584 reviews
0.9 mi away
Araiza Calafia and Convention Center
Show Prices
Show Prices
Show Prices
1.4 mi away
Real Inn Mexicali
Real Inn Mexicali
#7 of 21 in Mexicali
3.5 of 5 bubbles 86 reviews
2.2 mi away
Holiday Inn Express & Suites Mexicali
0.2 mi away
City Express Mexicali
City Express Mexicali
#2 of 21 in Mexicali
4.0 of 5 bubbles 220 reviews
Show Prices
Show Prices
Show Prices

Been to Hotel Lucerna Mexicali? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Lucerna Mexicali

Property: Hotel Lucerna Mexicali
Address: Boulevard Benito Juarez 2151 | Insurgentes Este, Mexicali 21280, Mexico
Phone Number:
Location: Mexico > Baja California > Baja California Norte > Mexicali
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 21 Hotels in Mexicali
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hotel Lucerna Mexicali 3.5*
Number of rooms: 177
Official Description (provided by the hotel):
"Providing high quality hotel services and warmth for all our guests . Keep our promises and exceed the expectations of our customers through continuous innovation, highly committed staff and first class facilities . " ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Travelocity, Booking.com, Agoda, HotelsClick, Jetsetter and Reservation Counter so you can book your Hotel Lucerna Mexicali reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Lucerna Mexicali Hotel Mexicali
Lucerna Hotel Mexicali

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing