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“Very good service and a very good experience”

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Hotel Indigo Veracruz-Boca del Rio
Ranked #6 of 25 Hotels in Boca del Rio
Reviewed January 4, 2013

This is the first Indigo Hotel in Mexico. And I hope we could have more.

The food in this restaurant is very good. I believe a good chef was hired for this particular hotel.
It is good to see a well thought menu and dishes with creativity. Even the presentation of the breakfast buffet was amazing. People from the administration changed things so we, the guests, could have a nice experience. Good job Chef and good job for the administration.
The design of the rooms is quite impressive. Modern and at the same time comfortable.
All memebers of the staff were friendly. Ready to help you in anything.
Hope we can have more hotels with the same service spirit.

Room Tip: Try to make your reservation really anticipated. If you like to walk go to the beach. It is not far...
  • Stayed: December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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1  Thank BearCCL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Abraham G, Guest Relations Manager at Hotel Indigo Veracruz-Boca del Rio, responded to this reviewResponded January 6, 2013

Thanks for your comment. Our commitment is that you can live the Indigo Experience. we hope give us the opportunity to serve you again
Best regards

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Reviews (163)
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25 - 31 of 163 reviews

Reviewed January 1, 2013 via mobile

I stayed with my mother and my niece 4 days the hotel is really clean, the food is delicious. The hotel is small but nice it has a very good location is beside the mall Las Americas.

The only issue is the service from the people in the hotel. Since we arrived we noticed that nobody is in the door to welcome the customers. When we made the check in we receives our key but nobody went with us to show us our room and we saw the same service.

In the restaurant the food and the variety is delicious but again the service is bad they took over 30 minutes to bring me 1 egg. I traveled from Montreal to Mexico a lot and I'm really dissapointed of the service and I'm not coming back to this hotel I rather search for another. As the customer service is essential

  • Stayed: December 2012
    • Value
    • Location
    • Rooms
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2  Thank Surferlatino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Abraham G, Guest Relations Manager at Hotel Indigo Veracruz-Boca del Rio, responded to this reviewResponded January 3, 2013

In advance thank you very much for your opinion.
Our commitment to Hotel Indigo is an unforgettable experience.
Awaiting us the opportunity to serve you and provide the service that is required to experience Indigo.
Please contact
I remain at your service
Best Regards

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Reviewed December 11, 2012

Veracruz is a major port city on the Gulf of Mexico. Due to its position as an important point of entry into Mexico, Veracruz has a wonderful blend of cultures. The designers of Hotel Indigo, inspired by this have created a truly fantastic environment: friendly, colorful and festive. All the elements that make Veracruz an unforgettable and unique city are present at Indigo.
The staff is well prepared, courteous and efficient. The rooms are spacious and modern. The location is excellent. In conclusion, it's a fabulous place to stay in a city that will inevitably become one of your favorites

  • Stayed: December 2012, traveled as a couple
    • Value
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1  Thank Lutzy D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Abraham G, Guest Relations Manager at Hotel Indigo Veracruz-Boca del Rio, responded to this reviewResponded January 3, 2013

Mss. Lutzy


Thank you very much for your opinion
We are pleased to have had the experience of the Hotel Indigo in Veracruz.
Hoping you can give us the opportunity to serve again
We were all at your service
Best Regards

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Reviewed November 1, 2012

Nice hotel, excellent fo business trips; it is a relatively new option in Boca del Rio near the WTC. It is not a big hotel but has all you need, rooms are confortable, with nice features like flat panel TVs and internet access. Food is very good, excellent presentation and taste, although the restaurant is a little bit small. The only con is that in the first floor, at least room 111, there is a lot of noise by night, I dont know if it is the air conditioner or some water machine, but it gets really loud.

  • Stayed: October 2012
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1  Thank omoralesm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Abraham G, Director de Relaciones con Clientes at Hotel Indigo Veracruz-Boca del Rio, responded to this reviewResponded November 28, 2012

Thank you very much for your comment. We hope that very soon the opportunity to serve you and make you live the INDIGO experience again
Best Regards

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Reviewed 1 week ago via mobile
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Stayed: September 2017, traveled on business
Thank GerryGomeze
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDUARDO L, Gerente at Hotel Indigo Veracruz-Boca del Rio, responded to this reviewResponded 1 week ago
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Reviewed July 30, 2017 via mobile
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Stayed: July 2017, traveled with family
Thank Josemabb17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDUARDO L, Gerente at Hotel Indigo Veracruz-Boca del Rio, responded to this reviewResponded August 1, 2017
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Reviewed July 26, 2017 via mobile
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Stayed: July 2017, traveled with family
Thank Armando C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDUARDO L, Gerente at Hotel Indigo Veracruz-Boca del Rio, responded to this reviewResponded August 1, 2017
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Additional Information about Hotel Indigo Veracruz-Boca del Rio

Address: Blvd Ruiz Cortines 3533 | Fraccionamiento de Las Americas, Boca del Rio 94290, Mexico
Phone Number:
Location: Mexico > Central Mexico and Gulf Coast > Veracruz > Boca del Rio
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #6 of 25 Hotels in Boca del Rio
Price Range: $61 - $111 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Indigo Veracruz-Boca del Rio 3.5*
Number of rooms: 106
Official Description (provided by the hotel):
Images of the old Veracruz lighthouse signal your welcome to the Hotel Indigo® Veracruz Boca Del Rio hotel—the most comfortable and unique hotel in our city. Located in the business district, just a few steps from Plaza Banderas where you can take in local culture, music and art. Or, you can head to the Malecon where a scenic waterside stroll awaits. Our architecture and decor highlight our neighborhood’s culture, noted, for instance, in the white drapes that bring to mind the twirling dresses of Jarocha dancers. Our cuisine also makes reference to our seaside port’s heritage: be sure to enjoy the locals’ favorite breakfast, Enfrijoladas Veracruz, with a coffee. Find the perfect blend between the old and the new throughout our facilities. Get to know the city’s heritage while enjoying comfortable modern facilities that allow you to explore the city ... more   less 
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Also Known As:
Hotel Indigo Veracruz-Boca Del Rio Mexico

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