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4 - 9 of 223 reviews
Reviewed May 20, 2017 via mobile

The room I stayed was relatively big, but old and facilities were not so clean. Depending on the rooms, but my room was not ocean view (even though I made reservation for ocean view room) and dark. Only one thing good was that staffs were kind.

Stayed: May 2017, traveled on business
1  Thank Takuya M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGService, Guest Relations Manager at Holiday Inn Veracruz-Boca Del Rio, responded to this reviewResponded June 4, 2017

Dear Takuya M,

Thank you for taking the time to write a review about your stay with us. We certainly appreciate your nice feedback on our staff. On the other hand, we would like to apologize for not living up to your expectations regarding our rooms and facilities. Reviews like yours are very valuable as they enable us to target areas we need to improve on. Rest assured your feedback will be forwarded to all concerned departments for reference.

We value you as our guest and hope to accommodate you again for a chance to provide you with a much better experience.

Sincerely,

Joel A
Case Manager
IHGService

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 17, 2017 via mobile

Hmmm...To much big....Loft of lobby...The hall is very big but cold atmosphere.

The room are always clean !

Some adjustments for logistics. They forgot to wake up me the day of the departure.

The meal in the room service is not good.

Stayed: February 2017, traveled on business
1  Thank Pierre L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGService, Guest Relations Manager at Holiday Inn Veracruz-Boca Del Rio, responded to this reviewResponded March 4, 2017

Hi Pierre L,

Thank you for taking the time to share your recent experience at our hotel. While we appreciate your kind regards toward our property's overall cleanliness, It is regrettable to learn that the level of service rendered may have fallen below your expectations, particularly for failing with the wake up call. Allow me to apologize for any inconvenience you may have experienced. Rest assured, we take our guest comments very seriously and always strive to provide a wonderful stay. I have faith in our hotel that they will continue to do their best to improve our amenities and services.

Once again, thank you for sharing your feedback. I truly hope that we will have a chance to make it up to you and provide you with a better stay in the future.

Sincerely,

Alvin M.
Case Manager
IHGService

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 16, 2017

The hotel is a boulevard away from the beach, and next to shops and restaurants in Boca del Rio. Staff is most attentive, and breakfast is well served. Rooms are just right, with comfortable beds. Overall, very good value.

  • Stayed: February 2016, traveled on business
    • Value
    • Rooms
    • Service
Thank SantiagoDeBsAs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 14, 2016

A great hotel at a reasonable price. Location is excellent, walking distance (several blocks) to WTC for conference, near many restaurants. Note that the Holiday Inn Express is adjacent, which could cause some confusion when making reservations. Check-in was quick and efficient. All services were great. Taxis readily available at all times. All staff were very helpful, courteous and friendly.

The rooms, were large, clean and modern. The bathroom setup was great--3 separate rooms--one was an exceptionally large shower room, a separate room for toilet, with the sink area separate from both---at least that is the setup in Room 550, which is an end room. The bed was comfortable and there was an abundance of pillows both hard and soft. The hotel restaurant had a complete but not extravagant menu. Prices were very reasonable and the food was good. All waiters were very knowledgeable and courteous. Service was great. When we are next in Veracruz, we will stay at this hotel.

  • Stayed: November 2016, traveled on business
    • Value
    • Cleanliness
    • Service
1  Thank AmigoArturoArturo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 30, 2016 via mobile

This is not the best hotel, the food of the restaurant is nos the best and the gym is really old, but it have a great location near all the restaurants and convention center, so if you go to a trade show this is a good place, by the way they have a nice pool.

Stayed: September 2016
1  Thank PpAlex77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGService, Guest Relations Manager at Holiday Inn Veracruz-Boca Del Rio, responded to this reviewResponded October 16, 2016

Dear PpAlex77,

Thank you for staying with us and taking the time to express your thoughts and concerns. I am pleased to know that our location was convenient for your needs. On the other hand, it is regrettable that issues with the food in our restaurant and that you found our gym to be old prevented you from fully enjoying your stay with us. Your feedback is important to us as this enables us to enhance what we can offer to our valued guests. Please accept our sincerest apologies for any inconvenience these aspects have caused. I have taken note of your valuable feedback, this will be forwarded to management to consider for improvements.

Once again, we thank you for staying with us. We are looking forward to an opportunity in serving you better on your next visit.

Sincerely,

Dianne L.
Case Manager
IHGService

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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