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“Staff is not well trained”
Review of Castelo Hotel

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Castelo Hotel
Ranked #13 of 25 Hotels in Boca del Rio
Certificate of Excellence
Reviewed June 15, 2012

The rooms are clean, the bed is average, the shower lacks preassure and the restaurant is just ok, but in general staff is not well trained. A simple change to have all meals included just never happenned and it meant to bring a member of the senior staff 3 times in a 1 night stay.
The excercise room is terrible, no air conditioning, no towels, old machines.

Room Tip: Ask for an odd number room or ask specifically not to face the street which is in front of a mall wi...
  • Stayed: June 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Service
3  Thank MPM_WORLDWIDE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviews (82)
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7 - 13 of 82 reviews

Reviewed March 22, 2011

Good Hotel price if you booked via travel agency, the walk in price is too high for what this hotel offers.

The hotel has a very poor quality in customer service, we were 4 people in the room and we received only 2 towels, when we asked for more towels the lady who delivered them complained about it in a very bad way, when we complained about this situation in the front desk, they didn't even care.

Also upon our arrival, we had to wait about half an hour for our luggage to be delivered in the room.

  • Stayed: March 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
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2  Thank Gabriel_Gecko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 5 days ago via mobile
Google Translation

Stayed: January 2017, traveled as a couple
Thank PCanabal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 4 weeks ago via mobile
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Stayed: August 2017, traveled with family
Thank Pau A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 17, 2017
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  • Stayed: August 2017, traveled with family
    • Value
    • Location
    • Service
Thank fehrmex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 16, 2017
Google Translation

Room Tip: Estaciona tu mismo en la parte de abajo del hotel para agilizar tus salidas, cuenta con acceso por e...
  • Stayed: May 2017, traveled with family
    • Location
    • Cleanliness
    • Service
1  Thank Javier L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 12, 2017 via mobile
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Stayed: April 2017
Thank FidelPenicheValdes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Castelo Hotel

Address: Av. Las Americas 241 | Fracc. Las Américas, Boca del Rio 94299, Mexico
Location: Mexico > Central Mexico and Gulf Coast > Veracruz > Boca del Rio
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Boca del Rio
Price Range: $60 - $111 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Castelo Hotel 4*
Number of rooms: 141
Official Description (provided by the hotel):
Castelo Hotel is the perfect option for their business, holiday or Conference and Meetings in the port of Veracruz and Boca del Rio. 141 comfortable rooms and two special rooms that can be adapted to the needs of each client with excellent facilities. We have cafeteria, restaurant, gym, library, free Wi-Fi pool and palapa. Each room provides a welcoming, relaxed and stylish atmosphere. Enjoy our service and feel at home! ... more   less 
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Also Known As:
Castelo Hotel Veracruz/Boca Del Rio, Mexico

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