We arrived late, 3/18/17 around 8 pm, after a long 11 hour drive from Albuquerque, New Mexico. As soon as we got there, we tried to park our vehicle in the garage for security but the overhead door was rusted shut so couldn’t. We let that go. We proceed to unpack all of our stuff we packed for a five day stay (including all food) and pretty quickly notice that the place wasn’t very clean but proceeded to unload anyways. After unloading, my teenage son goes to use the restroom. He was grossed out to find poop in the bottom of the toilet. He called our attention to this, so then we really began to notice how overall filfthy and disgusting the place was all over. After looking it over, we concluded that the only “cleaning” done was emptying of the previous guest’s trash. ALL of the toilets were filfthy with poop. Aside from this un-hygienic stuff, one bathroom was covered in dirt and its shower bottom covered in sand. The steel refrigerator had grime and handprints all over the front of it, same for dishwasher. All of the window blinds were bunched up and wouldn’t open or close properly, making privacy or blocking of sunlight in order to sleep in late (like people do on vacation) impossible. Windows and sliding doors were also covered in handprints and grime, negating any idea of enjoying the view. Last but definitely not least, the master bathroom had a sagging ceiling with mold growing on it where an ongoing leak had never been fixed.
Secondarily, the furnishings/lack of were terrible. The sofa and chairs in the living room were stained and faded out making us not want to touch them, let alone actually sit and relax in them. The television was tiny and stupid. It is a total understatement to say that the interior of this place was COMPLETELY mis-represented on the trip advisor website. The outdoor furniture that you would naturally expect to be able to sit out on and enjoy the ocean was literally rusted through and stacked up in corners.
Our text messages to the owner that same night per her instructions on a sheet of paper she stuck to the fridge were completely unanswered not only that night but the entire five days we were in Mexico. We were literally ignored despite sending her pictures of her disgusting property with commentary. We resolved that night to sleep there only because it was dark already and had safety concerns driving around Mexico searching for other accomodations on Spring Break, no less. Fortunately I guess for us, we had the means to book another hotel and that’s what we did the next morning. We also called Trip Advisor, finally getting through to a live person, and he instructed us to contact the owner in an attempt to resolve, which we had done, and he took notes at the time that she was unresponsive to us, logged our complaint, told us that she was also unresponsive to Trip Advisor (!) and assured us that our payment to her was (rightfully) being held back. It is important to note here that we followed Trip Advisor’s instructions on this matter from start to finish.
In the end, and after having to re-pack ALL of our stuff, we had a great time staying at an actual vacation property, but again, we do absolutely expect a full refund of what we paid for this scam considering that: 1.) we derived absolutely no value from this experience, 2.) the property was unclean and un-hygienic, 3.) the property was completely mis-represented on your website which is what we use to decide off of, and 4.) this absentee owner opted to completely ignore our valid concerns, acting in bad faith.
The only positive experience that we had was dealing with Trip Advisor. In the end, we received a full refund. We will book with Trip Advisor again. By the way, we ended up staying at Los Palomas Resort and had a great time!
We loved the house but I don't think it was very clean. Loved the beach, sea shells, and the walk to the Myan Resort for happy hour!! I would stay there again but would want it cleaner - especially the kitchen. There was rotten food left in the bottom draw and we didn't find the cups, glasses, pans, etc. to be clean. We had no hot water when we arrived and the guys at the guard shack were wonderful with helping us out and each day came to check to see if everything was OK.
Had a wonderful time. Beach was almost private. Duplex was clean and nice. Great beach to snorkel, boogie board or kayak. Thank you
I rented this house to go spend a couple of days since it was my lady and cousin bdays.I had already stayed at Palomas before and it was very nice too but ain't comparison to a beach front house, if you like privacy like me and want to stay away from noise for a while, I'm a truck driver so just imagine. Then this is what you need. Is so affordable too, place is like a palace so clean and beautiful there's no ac downstairs but there is upstairs to sleep comfy. Just steps away from beach. Also manager is super nice and flexible on everything. Can't wait to go back really LOVED IT
This is a beautiful property!! It is an ideal location, right on the very private, secluded Playa Miramar. The house is lovely, travertine and granite all throughout, and nicely decorated. It has a ton of space, and is nicely furnished. It's also very easy to find with Janette's turn-by-turn directions, which is no small task in Mexico! The only reason it didn't get the full 5 stars is that a few of the expected things that make a stay easier were missing- no dish soap, minimal toilet paper, half a roll of paper towels, and no trash bags! We did have a plumbing issue that the owner was very prompt at resolving, but he told us it was our fault for flushing TOILET PAPER down the toilet-- it doesn't say ANYWHERE in the listing or on the website not to flush toilet paper!! So anyway, bring a few necessities from home, and don't flush your TP and you will have a beautiful, comfortable and private stay in this place!