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“Needs a little better cleaning services”

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Best Western Laos Mar Hotel & Suites
Ranked #12 of 21 Hotels in Puerto Penasco
Reviewed July 1, 2013

  • Stayed: June 2013, traveled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Review collected in partnership with Easytobook.com
1  Thank Laura C
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
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79 - 85 of 154 reviews

Reviewed May 10, 2013

When our family, visited the hotel--we we're given an upgrade/suite. The architecture/interior design, was beautiful! It was a little cramped, but the balcony made up for it--being quite, spacious. The pool's floor, is exquisitely made of tiny mosaic (smooth) tiles! There is a good restaurant--attached to Laos Mar. Very convenient for breakfast! The only draw back, is one must drive, a short distance, (a few minutes) to the beach. Overall we had a great time!

Room Tip: An upgrade/suite is worthwhile--make sure to get ocean-view.
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  • Stayed: August 2012, traveled with family
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1  Thank lindalp5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 26, 2013

My family has spent well over 200 nights in this fine hotel. We always feet safe, and have always been treated super good. Always super clean.This is a wonderful place. Walk to the Bonita for Super Natchos during happy hour. The beach is perfect for small children. Just a great place.

Room Tip: facing the pool.
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  • Stayed: March 2013, traveled with family
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2  Thank thankyouveterans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 18, 2013

They let a drunk man into our room, when it was the front desk person/ security that let him in and actually walked him up to the room, he took a shower and left his dirty boxers in the bathroom layed in one of the beds and covered himself with one of our blankets we saw him sleeping in there, the security man couldnt even wake him up and he was the one that let him and that is all that i am going to say im really tired of explaining myself Do not stay at this hotel really bad customer service, you do not want to see a drunk man in your room!!!!WORST HOTEL EVER!!!

  • Stayed: March 2013
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8  Thank 987,122
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 9, 2013 via mobile

Stay away from Laos Mar they have very bad customer service and there rooms don't lock properly. The balcony door didn't have a lock we asked them for another room but they said they would just fix the door that never happened. We went down to use the Jacuzzi that evening and the Jacuzzi wasn't working we asked them for towels for the pool and they said they couldn't give us any because a lot of customers wouldn't turn them back in. The receptionist who happened to be a male was very rude and confrontational when we told him we wanted to speak with a manager he got angry we got a bit upset with the whole situation he threatened to kick us out and call the cops just because we were complaining about our whole stay there.

  • Stayed: October 2012
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7  Thank blancacat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 1, 2013

It was a good hotel, internet was exelent and they had clean rooms nice vew and frendly workers, we stay the hole week here ant we injoy the time in the hotel like the decorations is not far from downtowwn easy to get to and i like the front desk i realy injoy making busnniss in the

Stayed: December 2012, traveled with friends
1  Thank Rafael M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 7, 2012

I had a room not a suite, no extra of any kind, no refrigerator, no breakfast, front desk was not very knowledgeable. Wifi did not work on my room (114), although they told me on the phone that they had Wifi in the rooms, it worked in the pool area, slow, but worked. Air condition worked well.
The room was clean, but in the second day I was asked if I want the room to be cleaned, sure I said, why I would not ?
There is a good supermaket about 3 miles from the hotel, it is called Ley and they carry everything, I had to find it by myself as the hotel instructions weren't reliable.
I did not enjoy much the food in there, the only restaurant I would recommend is "Aqui es con flavio" always full of Mexican families, this is what brought me there, it is not expensive and have a wide selection of dishes, they have menu in English, but they do not have air conditioned, it is located in the main street in the port.
Other thing I did not enjoy were the ATVs making a lot of noise and throwing dirt in the air...
I visited El Picanate, there is a nice volcanic crater there named El Elegant, it is on KM 52 of road 8, but inside the park the road is not paved and you have to go very slow, it tool me 3 1/2 hours to visit 2 craters.

Room Tip: There is no WIFI on room 114, also no refrigerator...
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  • Stayed: July 2012, traveled solo
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2  Thank __-___-_____
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Laos Mar Hotel & Suites

Address: Paseo Balboa 90, Puerto Penasco 83550, Mexico
Phone Number:
Location: Mexico > Northern Mexico > Sonora > Puerto Penasco
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Swimming Pool
Hotel Style:
Ranked #12 of 21 Hotels in Puerto Penasco
Price Range: $61 - $116 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Laos Mar Hotel & Suites 2.5*
Number of rooms: 93
Official Description (provided by the hotel):
Discover one of the favorite hotels in Rocky Point, BEST WESTERN Laos Mar Hotel & Suites. It is a great place to stay when looking to take family, business or recreation vacations on the beach. We are not that far from all the attractions and activities you can make, such as fishing, walks on the beach, watch the sunsets on the boat tours, visits on the aquarium and one of the most beautiful nature places on earth, El Pinacate. Also with in no more of 5 minutes you can be on the old port, where you can go shopping, eating while watching the sunset and having fun. Our attentive bilingual staff takes pride in providing personalized service. We are no more than 1 block from the ocean. No elevator, bell boy 24 hrs. ... more   less 
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Also Known As:
Hotel Laos Mar
Laos Mar Puerto Peñasco
Laos Mar Hotel & Suites
Best Western Laos Mar Hotel & Suites Puerto Penasco, Sonora, Mexico

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