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“Nice Place!! BEWARE THOUGH!?”

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Penasco Del Sol Hotel
Ranked #2 of 19 Hotels in Puerto Penasco
Certificate of Excellence
San Bernardino, California, United States
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Nice Place!! BEWARE THOUGH!?”
Reviewed March 20, 2013

Hotel is nice but "Not worth the money" Over priced! perhaps, cheaper to stay in Vegas with way better front counter service. like to stay here because of location, very close to town. Reserved the master suite online @ Penasco del Sol site, when arrived for check in for some reason they couldn't find my RSVP. Wasted 45 minutes of my time there for them to finally figure it out.The lady was rude & arrogant perhaps she thought I was lying about my reservation also added extra charges for who knows what, I wasn't clear on that. After all that I realize I did not get the master suite I requested but instead the junior suite even though I was just charged excessively for a suite that I didn't get. Been there before and stayed in the junior suite.... Very Disappointed! Not Happy! Will not stay there Again!!

  • Stayed March 2013, traveled with family
    • Value
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    • Cleanliness
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Helpful?
3 Thank J Gabriel C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gisela R, Gerente at Penasco Del Sol Hotel, responded to this review, March 23, 2013
Thank you very much for let as know your experience, please accept our sincerest apologies on behalf of all Penasco del Sol Hotel for not meeting your expectations due your vacations in our lovely town. We would appreciate you taking us up on our offer to return as our guest, so you may experience at typical stay at Penasco Del Sol. Please notify me at your earliest convenience so as to guarantee availability. I can be reached on gramirez@hotelrockypoint.com at any time.

Sincerely,

Gisela Ramírez
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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701 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (190)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Chandler, Arizona, United States
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed March 20, 2013

It was our first time in Puerto Penasco and we only spent one night, I'm so glad we stayed in Penasco del Sol! Very very nice hotel, the photos and reviews do not lie! This is a luxury hotel. The staff was super friendly and solicitous, the rooms have tiles (no carpet) and it was squeaky clean. There was complimentary water bottles, coffee, half the channels are in English, half in Spanish. The pool/hot tub area is very nice, and overlooks the beach. Plenty of chairs and recliners to sit, nice music on the speakers. The food is GREAT and cheap, good food is very inexpensive is Mexico. The breakfast buffet was excellent, lots of hot items to choose from, both American and Mexican foods, there was even a chef there making omelets for us. We didn't have a reservation, just walked in. It was spring break, but they were not full. They let us check in 1hr early, I requested ocean view room and was accommodated, at no additional cost. I cannot say enough good things about this hotel, I highly recommend it! Here's my summary:
LOVE: location, cleanliness, cost, food, staff.
COULD BE IMPROVED: the pool should be heated, the shower was not as hot as I like, the TV sometimes skips, the balcony is nice, but you can see your neighbor's balcony (the wall should be higher).
We travelled with 3 kids under the age of 5, and had a blast! I'm definitely coming back!!! There are cheaper places to stay in PP, but they are not as nice. The price here is not bad for what you get, especially coming from the US.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank efstarmaker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tucson, Arizona
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed March 14, 2013

Penasco Del Sol is the premier hotel in this beach town, and one of the oldest. Since Rocky Point and other Mexican resort towns have suffered from the cartel violence, Del Sol is Shining-like in its quietude. The bartender stood behind the gorgeous lobby bar all alone for the few nights during our visit, rolling up the carpet before 10:00pm even on the weekend. The rooms are comfortable if basic, and most offer lovely ocean views. The lobby restaurant is over-priced and unremarkable. The masseuse was competent. The pools are often plagued by loud, drunk patrons whose brazen dancing and cussing in front of children is vulgar and embarrassing. The staff does keep the "beach bums" from swimming in the pool, though. The surrounding area is increasingly seedy, but not PDS' fault. Check in and check out are excruciatingly slow - set aside at least an hour for each task and check your bill thoroughly.

Room Tip: Ask for an ocean view room away from the pool
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  • Stayed July 2012, traveled with friends
    • Value
    • Location
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    • Cleanliness
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Helpful?
2 Thank sababennett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gisela R, Gerente at Penasco Del Sol Hotel, responded to this review, March 18, 2013
We are sorry about all the iconvenience about your stay we are working hard to improve our service. We are very sorry that you did not have our typical outstanding experience at our resort. We do understand that 4 weekends a year, Spring Break and the Memorial Day Bash, 4th of July and the Rally weekends may gave you a negative impression of our resort. We are very proud of our focus on families and Kid Club activities. We hold ourselves to very high standars, and it is highly disappointing when we fall short. For this weekend it was Spring Break and some of our procedures are more complicated because at the check in time all of our guests that are coming for spring break signed regulations and requested for a larger deposit in case of damage to rooms and the rules are explained before, all this to maintain the safety and customer satisfaction of all our guests that it is our mayor goal.

I would appreciate a chance to welcome you back and help restore your faith in us. Thank you for taking the time to share your experiences.

Sincerely,

Gisela Ramirez
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Maricopa
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed March 6, 2013

We just booked this hotel for 2 nights and left after the first night. Did not get our king bed as requested, peak season for them but no amenities for us, bathroom was filthy, no hot water, and the list could go on. Tried to get a refund through expedia.com but the hotel would not issue one to them. Would not recommend this hotel.

  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank traveller0980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gisela R, Gerente at Penasco Del Sol Hotel, responded to this review, March 18, 2013
Thank you for your comments. I am sorry we did not meet your expectations of the guestroom bathroom. We take a deep pride in our resort and have a maintenance crew that could have remedied the clean problem and our Housekeeping and maintenance are going on it and would have ensured your satisfaction. Our guest satisfaction is our top priority so please contact the Hotel directly to make reservations and we can negociate a good price as Expedia offers.

Best regards,

Gisela Ramirez
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gold Canyon, AZ
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed March 2, 2013

We were pleasantly surprised. Beautiful hotel lobby & bar. Gorgeous pool, sandy beach & ocean right out the doors of the hotel. The restaurant has an extensive dinner menu and we had excellent meal. The entire staff was very professional, pleasant and fun. Room was nice. Bed was very comfortable. Refrigerator is great. We experienced a few plumbing issues (leaky sink & very little water pressure). Taxi service available, which is an experience, but worthwhile. We would definitely stay here again!

  • Stayed February 2013, traveled with friends
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Pam T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melrose Park, Illinois, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 19, 2013

this place is fantastic I didn't want to go back to America. this place is really good for families. Pretty good price its awesome that u get to go on the beach which is right next door to the hotel. Only concern is that all the employees have little trouble understanding English and the tv is in Spanish that's the only thing that I don't like. But other than that its fantastic. Thank you. no photos sorry.

  • Stayed June 2012, traveled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
2 Thank Isaiah P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bisbee, Arizona
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 10, 2013

I love staying at this hotel. After recent renovations it's nicer then ever. Staying poolside on the beach is great and only 60 miles into Mexico. They have a breakfast buffet for $8, all you can eat!

The rooms are clean and very well maintained and they have a fridge which is important to me, we take lots of water and other drinks with us.

Room Tip: I really wanted 1st floor with slider out to the pool but those rooms have no fridge, thats the only...
See more room tips
  • Stayed November 2012, traveled solo
    • Value
    • Location
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    • Cleanliness
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Helpful?
3 Thank BisbeeOliveOil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Penasco Del Sol Hotel

Property: Penasco Del Sol Hotel
Address: Paseo Las Glorias No 1, Puerto Penasco 83550, Mexico
Location: Mexico > Northern Mexico > Sonora > Puerto Penasco
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in Puerto Penasco
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Penasco Del Sol Hotel 3.5*
Number of rooms: 208
Official Description (provided by the hotel):
Escape to the Hotel Peñasco Del Sol a lush, tropical playground surrounded by gorgeous beaches and spectacular ocean vistas. Located in sun-splashed Puerto Peñasco (Rocky Point), Mexico, we're the only beachfront hotel within walking distance of downtown attractions, restaurants, and nightlife. Select from 203 guest rooms and suites each spacious, handsomely furnished, and blessed with sweeping beach views and delightful amenities. Discover for yourself why we're the preferred choice of Sonora Mexico hotels. A new definition of paradise awaits you at our luxurious Rocky Point Mexico hotel resort, which combines warm hospitality with a landmark setting: * Located in Puerto Peñasco (Rocky Point), Mexico. * Within walking distance of downtown attractions and businesses. * Surrounded by unique shopping, dining, and nightlife. * Just 60 miles southwest of the United States-Mexico border. * 3.5 hours from Tucson and Phoenix, Arizona. ... more   less 
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Also Known As:
Sol Hotel Puerto Peñasco
Sol Hotel Penasco Del
Penasco Del Sol Hotel Puerto Penasco, Sonora, Mexico
Sol Hotel Puerto Penasco
Plaza Las Glorias
Puerto Peñasco Sol Hotel

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