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Mayan Palace
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471 - 476 of 872 reviews
Reviewed October 15, 2013

Ok I would hav to disagree with cjguru on some of his remarks, but he was correct on others. I am an RCI member and upon check in I asked for a Ocean Front room and was given Room #1152 which was in a perfect location--ground floor at the end of main building next to main restaurant. Yes the frige is very small but was adequate for what we needed it for, but defintalty bring a small ice chest for most of your drinks so you can use the frige space for food. We cooked a lot of the days (bring your own food becasue markets in town are limited on some things like FLAVORED CREAMER!). Also the bed....yes very firm, but ours had one of those foam egg crate type toppers that made it fairly comfortable. Now the pillows are another thing---BRING YOUR OWN PILLOWS, their pillows were like sleeping on a sack of potatoes. Our room was cleaned everyday (except noticed they didn't sweep the floors everyday because you could feel sand) and were left with cute towel figures. Even washed our dishes when we had a few left unwashed, since I tend to always do my own dishes.
We loved all the activities they had during our time there, water arobics, black jack, Loteria, night beach party, etc. And the beach!! Truely beautiful!
And don't know about the timeshare part because we declined their offer to do it.
Our only bad part was getting a ticket in the speed trap as soon as you cross the Lukeville border crossing---BEWARE! It's a trap--they say it's 10MPH---come on, your car will barely move at 10MPH.
All in all it was a great vacation--will bring the kids next time.

Room Tip: High floors would have a better view and the main building is closer to the pool and all activities, but the tower is newer and I heard rooms are a bit larger. So if you stay in main building ask for Ocean view on 2nd or 3rd floor. Room 1152 on first floor had a GREAT View with no obstructions.
  • Stayed: October 2013, traveled as a couple
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7  Thank Brenda_Y_C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 14, 2013

OK so let me start with the good:

Puerto Penasco and the people in it are awesome. You never feel in danger and they are all super polite (with 1 exception of a guy trying to sell us something and us saying no).

The beach at the Mayan is better than Sandy Beach. Yep, I said that correctly, it is better. No reefs to speak of, plenty of tidal pools, sand and sandbars and the shells (if you have kids it is important) are much more abundant...

The staff at the hotel was all super nice and polite...

Now the BAD.

Apparently as an RCI trade they give you the "extra" rooms. Well, in their definition that means:
-Older room
-Beds harder than the tile floor. We literally slept on the couch because the beds were so hard... not that the couch was comfortable, but it was better than the bed.
-Tiny, minuscule fridge that has the door to the freezer ripped out of it so you can't store anything you brought with you. We understand that they want to make money, but wait till you hear their prices...
-Construction quality of the place is horrid. The indoor pool is falling apart, the stucko on the outside of the buildings is falling, all the sidewalks are cracked and chipped, the tiles in the elevators and the rooms are cracked, the safety bar on the patio is loose, all the paint is chipping off (even in their lobby), the main fountain when you walk in is broken and the water is smelly/fungusy... on and on it goes. You need only look around at any point to see that zero maintenance has been done on the facilities. Oh! and the elevators were shaky at best. Just my 70 lbs child getting on it made it shake... scary. The wind one night literally made the building feel and sound like it was going to crumble.
-Prices... OMG. Imagine a bottle of sunblock that still says "safeway" (generic) brand on it. Now imagine it being 7 times the cost you would expect to pay for it at Safeway... same goes for the buffet which was more like 2-3 times what I would expect. **on a positive note: the EcoFun stuff like bird island excursion and banana boat rides are priced well and very worth the money.**
-Location. They are 20 miles from town, so the cool shrimp markets (best shrimp in the world) and the old port and restaurants are a haul to get to. Even still: that is where we went to eat after making the buffet mistake the first night and you really can't go wrong there in town,it is all priced right and all delicious, even the roadside stands.
-Flies. Not just houseflies... biting flies. Biting flies that actually hurt when they bite you and leave bloody holes in your flesh. The interesting part about them is that they only seem to exist AT the resort and if you walk just half a kilometer up the beach you can enjoy your time without them eating you. We seem to have been the only family that figured that out though so many people were pissed about the flies.
-Nothing for tweens/teens to do other than the beach.

I do want to say that this review is about the resort only and not the vacation. We had a marvelous time on our vacation and it might be one of the best ones we have had as a family... but that is due to us going in to town to eat and us doing things outside of the resort for the most part. When we go back, and we will, we will stay at one of the Sandy Beach resorts and will never return to Mayan. As an FYI: My wife and I have stayed at Los Palomas before and it was amazing all around.

Room Tip: Call the night before and request an ocean view away from the construction.
  • Stayed: October 2013, traveled with family
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23  Thank Carl C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Socialmediamanager1, Manager at Mayan Palace, responded to this reviewResponded February 12, 2014

Dear cjguru :

Thank you so much for choosing our Mayan Palace for your vacation and for sharing your review with us.

It appears as though not all your expectations were met. Our goal is to make each one of our guests’ vacations relaxing and we look to please them by making sure they receive all the benefits they are expecting to enjoy during their vacation. With that in mind, your feedback will be shared with all the appropriate areas. We would like to point out as well that our prices are competitive compared to other resorts.

Your feedback is always welcomed.

Warm regards,

Mayan Palace Puerto Peñasco Management.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 13, 2013

We are Mayan Palace owners at Puerto Penasco and have been vacationing there for 8 years. This is our home away from home and we are truly treated as family. Everyone is so pleasant and welcoming, they go out of there way to help in any way. This resort has an amazing quite beach which makes for a wonderful place to relax . An absolutely awesome golf course for those avid golfers looking for a challenge. There are lots of activities for kids and adults and great food.
Yes, it is about 20 min. from downtown, but we go for the relaxation and to enjoy the resort, not hang out downtown.

  • Stayed: October 2013, traveled with family
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3  Thank Funtimes399
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 12, 2013

With somewhat of a surprise, this large, isolated resort turns out to be about 20 miles east of Puerto Penasco (The TripAdvisor locator map is way off, as usual for this community) and 5 mi off the main highway going east to Caborca.

Although the approach to Mayan Palace is impressive looking, there are many indications of lack of cleaning and maintenance in the corridors and various rooms once you are in the hotel. If you are not too picky and bring a lot of ready-to-eat meals and beverages for the room, you will be OK. Check your room immediately on arrival for toilet paper, towels, clean linen, functioning heat and A/C, etc. I found the hotel was not serving many of the items on the dining menu when I was there. Generally, it was a bit of a disappointment for what you pay for and was not typical of other Mayan Palace resorts.

On the upside, they have done well on their pool and waterfront amenities and the beach is fantastic. You can spot Penasco miles off to the west. Sunsets are usually spectacular. The staff is generally friendly but they often hit a brick wall when they ask their executive superiors for help on your behalf. Bottom line: I think this is a good spot for families but not for singles or couples who might be happier in town.

Room Tip: The best sunsets are on the east wing, far from the central core and of course, with ocean view.
  • Stayed: June 2013, traveled with friends
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4  Thank MonkeyOnTheWing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 25, 2013

We are Mayan Palace owners, and have stayed here at this property several times. I am going to address some of the things that some people have said that have not been good about this property, having stayed here several times, and knowing the property well.

First, yes...it is NOT as fancy as the other Mayan Palace properties, and they know that. They seem to always be working on the property every time we are there, and there are promises to make it better looking with each visit. They are also adding a "luxury" addition to the property, that should help in the looks department. However, the beach is LOVELY, the pool is nice, and the staff is wonderful and helpful.

Second, yes, as owners we are aware of the small kitchens, and so we always bring a crock pot or an electric skillet or roaster, and seriously I have cooked an entire turkey dinner in that little kitchen during one of our stays! You just come prepared and you will be fine!! Bring a couple of ice chests too, the fridge is small for leftovers. Also, people who complain about the utensils make me laugh try plastic forks and paper plates...who wants to do dishes on vacay anyways!!!??? Folks who want to complain are going to find reasons, but honestly, a small kitchen and no utensils...sheesh!

The beds are rock solid, which I love. If you don't like that, you can ask for some egg shell mattress covers/softeners and they usually have some. The pull outs are super comfy and my kids love them. We usually either do the one bedroom, or upgrade to the two, and have had as many as 10 people no prob in the two bed room. You are not there to hang out in the room are you??

As for how far it is from the town, and the roads. Yes, the town is about 15 miles away. NO it's not dirt road the entire way. The last mile or two after you turn off the highway into the property is dirt, and they are working on paving it. But the main highway all the way out to the property is paved, and like all Mexican highways, there are going to be bumps. Average drivers can get town in about 20-35 minutes. Unless you drive like my aunt Agnes. Again, if you want to go be involved with the nightlife of Rocky Point and drink and party "in town" every night, this is probably not your resort...YOU WILL HAVE TO TRAVEL. BUT...if you want to basically have a pristine beach virtually to yourself, with no one there trying to sell you kitzch, then this is your resort. They don't even try to force you to buy their drinks or food too much near the pool! And if you bring your own drink to the pool (in a plastic cup), no prob...how many resorts let you do that??

Spa is amazing and if you do take their tour, they give you a voucher for a discount. We get our massages for $40.00 plus tip. love it!! Golf discounts are also available. Indoor pool is nice as well for when the winter winds pick up and it's chilly.

Even if you have a problem with the room, which we did once, they are quick to fix it. They worked on it steady and got it fixed quick. We had a microwave issue as well, and they got that fixed too. Accidents happen...in the USA and in Mexico...so acting like a broken A/C is the end of the world is a little silly. GO OUT ON THE BEACH PEOPLE...OPEN THE SLIDERS and get some fresh air!!! the weather is usually beautiful every evening, and the breeze off of the ocean is amazing. I have been there in the heat of summer and the cool of winter. There is not a bad time to go.

Can you tell .... I love love love this place. It's family friendly, staff is excellent, drive is easy, nothing to worry about with the whole "be afraid of Mexico" never felt safer...honestly, I was more worried during a vacation in parts of California than I have been when I am here!!

Just go...you will not regret it.

Room Tip: ask for a room facing the beach further away from the elevators, towards the end of the units. that way you will not hear the people coming down the hall ways...
  • Stayed: November 2012, traveled with family
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13  Thank TravlingAZGirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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