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“Poor Customer service online & Reservation coorespondence”
Review of The Reef RV Park

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The Reef RV Park
Reviewed March 27, 2012

This RV Park requests that you pay for your reservations using check in full, they promise to send you a receipt and confirmation within 10-14 business days. Well over 30 Business days ago and after we verified they received and cashed our check we have stillnot gotten a receipt or confirmation. As others have said, cancelling your reservation will result in lack of a refund and I can honestly believe it based on the fact that they just simply do not reply to emails or reservations once they get your check and cash it.

  • Stayed: March 2012, traveled with family
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12  Thank Max M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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35 - 41 of 43 reviews

Reviewed March 27, 2012

The Reef RV Park is a no frills place to stay, but a gorgeous wide open beach. The spaces are wide enough for an RV with slides open on both sides and a tow vehicle and picnic area. The hookups are all at one end of the vehicle so check the length of your hoses/cords. We pulled into our space for an unobstructed ocean view and immediate beach access. There are a couple restaurants within walking distance, but in February they were open only on the weekend. When the Wrecked at the Reef bar was open we didn't find the music or crowd to be a problem. The office had received our online reservation, but not responded. We found them to be friendly, accommodating, and spoke English. We stayed four nights and thoroughly enjoyed the location.

  • Stayed: February 2012, traveled as a couple
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7  Thank EESTravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 29, 2011

we are a family of 4 with 2 teenagers and we love the Reef RV Park, everytime we have stayed there it has been clean and the people have been very nice.There are 3 nice restraunts that have opened and a outside lounge with fire pits. The Reef has nice size spaces you dont feel conjested and the beach is beautful!

  • Stayed: March 2011, traveled with family
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7  Thank lynda2424
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 28, 2010

I have been trying to contact this "company" via their website but they don't seem to care. They just simply never write back.
After reading all the bad reviews here, now I do understand that obviously they do not care. I will stay away from this RV park and would recommend the same to my family and friends.

Stayed: July 2010, traveled as a couple
10  Thank QuerkueC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 16, 2010

We had two spaces reserved and paid in full (that is their policy when you make reservations)since Jan 4 2010. Our friends had to cancel their space due to health issues and we notified them a full 16 days prior to our arrival date. According to their policy if you notifiy them 14 days or more you forfeit one night stay. We have not received a refund and the space we canceled was used by other people the entire time we were there. Also, there were large amounts of dog droppings on the beach in front of our trailer and throughout the whole park. They do not maintain the park and it looks desolate. They don't do anything to make the park attractive. Each space has 1 50 amp and 1 30 amp hookup. So if your neighbor is using the hookup you need, if you don't have a adapter you're out of luck. We won't be coming back to this RV park again.

  • Stayed: June 2010, traveled with family
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7  Thank lmontiel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 6, 2010

We had a large group of people since we came for someones birthday. We were being a little loud and so we went onto the beach to not disturb others. The security/admin told us we can use fireworks 7 meters away from the park, so we did. After we shot a few fireworks the security confiscated them. One of us went and complained to the office. In addition, some people were complaining that we were being too loud on the beach. We knew we weren't the only people in the park, but we were on vacation and celebrating a birthday. After all of that, the owner/manager came to us and "kicked us out of the park." It was about 10pm and they told us we had to leave the property with no refund. We were tired and we were drinking. We drove an hour to the border and spent the night in our RV's there. We waited for it to open in the morning so we could drive back home to Arizona. It was a horrible experience and we will NEVER go back to The Reef RV Park again. I don't recommend it at all.

  • Stayed: March 2007
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9  Thank romopatty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 4, 2010

The persons who own/manage, etc. the Reef RV Resort out of Arizona (not the employees of the Reef in Mexico) are crooks!!! We cancelled our Feb. reservation this year in early January and after at least 5 phone calls and inquiries to the status of our refund of $200.00, we have yet to see such. Spoke with the folks in Mexico and said they were told it was mailed to us; this being relayed to them from Arizona on two occassions. I am now going to file a complaint to the Attorney General of Airzona.

Stayed: January 2010, traveled as a couple
6  Thank cwaltersbedford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Reef RV Park

Address: Sandy Beach, Puerto Penasco 83550, Mexico
Location: Mexico > Northern Mexico > Sonora > Puerto Penasco
Amenities:
Bar / Lounge Beach Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
Ranked #2 of 17 Specialty Lodging in Puerto Penasco
Number of rooms: 216
Official Description (provided by the hotel):
Open everyday, The Reef RV Park has 15amp, 30amp, and 50amp electric hook ups, water, and sewer on every site. Wifi through out the Park. 24hr Security. Office and mini mart open every day. ... more   less 
Also Known As:
The Reef Rv Park Hotel Puerto Penasco
The Reef RV Park Puerto Penasco, Sonora, Mexico

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