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“Good Hotel but many problems and awful smell”

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Aguascalientes Marriott Hotel
Ranked #1 of 33 Hotels in Aguascalientes
Certificate of Excellence
San Antonio, Texas
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Good Hotel but many problems and awful smell”
Reviewed December 5, 2012

The Hotel is one of the nicest and newest hotels in Aguscalientes. Unfortunately the staff is no well trained . We arrived at the Hotel at 11:45 in the morning knowing that our room could not be ready because check in time was at 15:00 hrs. , we were able to chek in at that time but as expected the room was not ready, we were told to come back to get the room key at 13:30, so we did, but then the told us to come back at 14:00 for the same reason, housekeeping had not make the room. We came back at 14:00 and again the room was not ready, I the complained, but the staff was very rude and told me that check in was at 15:00 hrs. , they should have told me that from the beginning and we could have gone some where instead of wondering around the hotel lobby, specially when you have two kids. We decided to get out of the Hotel for lunch, came back at 17:00 hrs and the again the Front Desk told me the room was not ready. At this point I was very upset and asked for the manager. For some unknown reason instead of letting me talk to the manager I was told the room was ready. Upsetting spending a good part of the day waiting for a room.

The room was good and clean, at check in we asked the front desk for a roll away bed and the agreed that the bed would be taken to the room. After about an hour we called guest services and the knew nothing about the extra bed. And the we where told that the extra bed would not fit in the room, I then insisted (had to talk to 3 diferent staff members) and they agreed to send up the bed to see if it fitted, not before telling me that I had to pay extra $25.00 USD for it. When the bed finally arrived it fitted perfectly beside the room window.
I did not thonk the charge was fair because my reservation had a promotion that stated third guest free. I decided I could fix that at check out.

In the mean while my two kids went down stairs to use the Hotel Pool, not long after the left they came back claiming that the pool area smelled like sewer or excrement. I could not believe my ears. I went down to check this out and just at opening the door to the outside the odor was terrible. We forgot about swimming, and were told that because the Hotel is located next to dairy establishment that process and sells milk and milk products the smell was not the hotels fault and we also were told tha the bad smell did only happen during the afternoons and we the wind blows towards the Hotel.

We did not use the restaurant so I have no comments about it, the Lobby is very nice and modern and location is excellent. One more issue; the doors to the connecting room are not very good sealed we could hear our neighbors conversation and probably they could hear ours.

At check out we had to pay for the roll away even after sending the reservation receipt by email from my phone. They claimed they did not have it. I did talk to a Manager, but she refuse to take the charge of stating that the roll away was one thing and the extra person something else. I would not recommend this Hotel to anyone specially because of the bad odors.

  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank Rickylm044
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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512 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (56)
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English first
New York City, New York
Level 5 Contributor
67 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed November 6, 2012

The hotel is located right across from a shopping mall. Very convenient if you want to go shopping. The food is good too. The beds are very comfortable and the rooms are big, modern and super clean. The staff is very friendly. I didn't use the pool but it looked small and unappealing. Close to many good restaurants.

Room Tip: Rooms in executive floor are worth the extra money.
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  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Eliana G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cancun
Level 6 Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed August 9, 2012

We found at Marriott alientes Hotel all what we've expected from "Marriott" brand, excellent service, attention to detail, is true 5 Stars hotel. We loved the breakfast buffet, one of best .... plenty of fresh fruits, juices and just everything one could think of.

Room Tip: book online, best prices are on the internet ... price I got online was 3 times less than one dire...
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  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DreamDays
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cheney, Washington
Level 5 Contributor
53 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed July 20, 2012

The hotel is fairly new and the service is very good.

I stayed on one of the regular rooms and had a free bottle of water and complimentary wi-fi. there is also a station were you can hoop up your computer to the TV, I did not ask if they provide/rent the cables, but that would be my guess, since not everyone travels with the necessary cables to do this.

The room was spacious and quiet, they do not provide slippers or a robe, but there was a well stocked mini-bar. Also they offer 24hr room service.

I tried the restaurant for breakfast and dinner and the food was really good and the service attentive, but not overwhelmingly so.

The hotel is on the north part of the city (completely opposite to Quinta Real), about 45 min away from the airport and 40 min from the nissan plant. But this location is very convenient if you are staying for long, the hotel is right in front a very large mall with several restaurants and a department store, you can literally walk to it

All in all, this is a great place to stay in Aguascalientes

Room Tip: Ask for a room on a high floor, facing the mall, you get an excellent view of the city
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  • Stayed July 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Starfoxxx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chihuahua
Level 6 Contributor
257 reviews
113 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed June 10, 2012

Eventhought it is the north side of the city, The Marriot it's very accesible from everywhere. And even if not, it is worth the drive. Rooms are very spacious, and with the media panel you can even work with your laptop in the flat TV.
The daily buffet its filled with all type of goodies, so you will no be dissappointed mo matter what hour diet is.

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Signore_Colomo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York, NY
Level 4 Contributor
18 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed May 28, 2012

We are big fans of the clean modern architecture of the Marriott in Ags. We stay there frequently (every 3-4 months) yet they never recognize that we are returning guests.

The hotel is beautiful. The pool is lovely, lots of ares to sit, eat drink and enjoy.

They buffet is delicious and lots of food choices. Good value for the price. Service in the restaurant and bars in the lobby is very good.

If you upgrade to executive lounge, it's mich better. The food, the service and the choices are wonderful. Your drinks are good and there are free bottles of water in the room. However, if you do not upgrade, there is no water in the rooms, and Internet is expensive daily (650mx for 24 hours).

Service overall is okay, they are definely more aloof at the front desk and phones than the Quinta Real. They do not kill themselves to help you upgrade, like they do when you have status at other Marriotts.

Since they are not on the same systems as the US Marriotts, they did not accept my 50 Marriott voucher. The hotel is 3 1/2 years old, but still feels like they are working out some of the details.

The meeting rooms are lovely, and have been here for many events. Bathrooms are very clean and modern, and would host events here any time. They do well with large groups. One example of this was breakfast. My husband and I came downstairs for breakfast, and there were 30 people waiting for breakfast. I thought there would be a wait, but not only did they move all the groups in front of us, but they seemed to absorb the flow slow quickly I felt like we were the only ones in the restaurant. Kudos to them- we were seated immediately.

We stay here regularly because of the convenience to our friends, but wish most parts of the hotel had the service ethos of he Quinta Real accross town.

Room Tip: Upgrade to executive lounge for better perks
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  • Stayed May 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MarieDinNYC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guadalajara
Level 2 Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed January 13, 2012

this is a great hotel for business, is well located just besides the best mall on the north side of the city, the staff has great service, and the buffet at the restaurant is well served. The areas of improvement is the check inn, as we call a day in advance requesting a early check inn, the hotel confirmed that there was no issue and once we arrived we had to wait one hour for our room. I have stayed several times in this hotel and normally they are quite fast with this area.

Room Tip: negotiate in advance the internet, as it might have a cost. If your trip is for business, see if you...
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  • Stayed December 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank patadperro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Aguascalientes Marriott Hotel

Property: Aguascalientes Marriott Hotel
Address: Boulevard Zacatecas Norte S/N | Col Trojes de Alonso, Aguascalientes 20116, Mexico (Formerly Marriott Aguascalientes Hotel)
Phone Number:
Location: Mexico > Central Mexico and Gulf Coast > Aguascalientes > Aguascalientes
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 33 Hotels in Aguascalientes
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Aguascalientes Marriott Hotel 4.5*
Number of rooms: 287
Official Description (provided by the hotel):
Equipped with the essentials for your next getaway, Aguascalientes Marriott Hotel leaves guests in relaxation. From a seamless blend of design and functionality, guests are introduced to a refreshed focus. Our Aguascalientes luxury hotel's ideal location gives you all of downtown's top attractions within reach, as well as businesses in the area's financial district. We sit just 13 miles from the airport, in the city's Northern Zone. Aguascalientes Marriott Hotel is one of the only international hotels in the region and our amenities are top-notch. We invite you to stay with us to experience our knowledgable staff, spacious accommodations, outdoor heated pool and lively restaurant. In our guest rooms and guest suites, you will find every detail for a enjoyable stay, including plush bedding, high-speed Internet, and a 32-inch LCD TV. ... more   less 
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