The Hotel is one of the nicest and newest hotels in Aguscalientes. Unfortunately the staff is no well trained . We arrived at the Hotel at 11:45 in the morning knowing that our room could not be ready because check in time was at 15:00 hrs. , we were able to chek in at that time but as expected the room was not ready, we were told to come back to get the room key at 13:30, so we did, but then the told us to come back at 14:00 for the same reason, housekeeping had not make the room. We came back at 14:00 and again the room was not ready, I the complained, but the staff was very rude and told me that check in was at 15:00 hrs. , they should have told me that from the beginning and we could have gone some where instead of wondering around the hotel lobby, specially when you have two kids. We decided to get out of the Hotel for lunch, came back at 17:00 hrs and the again the Front Desk told me the room was not ready. At this point I was very upset and asked for the manager. For some unknown reason instead of letting me talk to the manager I was told the room was ready. Upsetting spending a good part of the day waiting for a room.
The room was good and clean, at check in we asked the front desk for a roll away bed and the agreed that the bed would be taken to the room. After about an hour we called guest services and the knew nothing about the extra bed. And the we where told that the extra bed would not fit in the room, I then insisted (had to talk to 3 diferent staff members) and they agreed to send up the bed to see if it fitted, not before telling me that I had to pay extra $25.00 USD for it. When the bed finally arrived it fitted perfectly beside the room window.
I did not thonk the charge was fair because my reservation had a promotion that stated third guest free. I decided I could fix that at check out.
In the mean while my two kids went down stairs to use the Hotel Pool, not long after the left they came back claiming that the pool area smelled like sewer or excrement. I could not believe my ears. I went down to check this out and just at opening the door to the outside the odor was terrible. We forgot about swimming, and were told that because the Hotel is located next to dairy establishment that process and sells milk and milk products the smell was not the hotels fault and we also were told tha the bad smell did only happen during the afternoons and we the wind blows towards the Hotel.
We did not use the restaurant so I have no comments about it, the Lobby is very nice and modern and location is excellent. One more issue; the doors to the connecting room are not very good sealed we could hear our neighbors conversation and probably they could hear ours.
At check out we had to pay for the roll away even after sending the reservation receipt by email from my phone. They claimed they did not have it. I did talk to a Manager, but she refuse to take the charge of stating that the roll away was one thing and the extra person something else. I would not recommend this Hotel to anyone specially because of the bad odors.
- Official Description (provided by the hotel):
- Equipped with the essentials for your next getaway, Aguascalientes Marriott Hotel leaves guests in relaxation. From a seamless blend of design and functionality, guests are introduced to a refreshed focus. Our Aguascalientes luxury hotel's ideal location gives you all of downtown's top attractions within reach, as well as businesses in the area's financial district. We sit just 13 miles from the airport, in the city's Northern Zone. Aguascalientes Marriott Hotel is one of the only international hotels in the region and our amenities are top-notch. We invite you to stay with us to experience our knowledgable staff, spacious accommodations, outdoor heated pool and lively restaurant. In our guest rooms and guest suites, you will find every detail for a enjoyable stay, including plush bedding, high-speed Internet, and a 32-inch LCD TV. ... more less
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