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“Disappointing”

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Landing Cottage Guest House
Ranked #2 of 2 Lakeside B&B and Inns
Certificate of Excellence
Mistley, United Kingdom
Level 2 Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Disappointing”
Reviewed September 21, 2009

Friendly welcoming host and great breakfast, but room was tiny and mould was everywhere in both the bedroom and the bathroom - the smell was terrible. Shower water was intermittent - if anyone else in the building turned on a tap, the shower went off. Room was very small and at the top of a narrow staircase. On the plus side, the host carried our suitcases up and down the stairs for us. Overall I think the place needs a major refresh.

  • Stayed September 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank aattb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colinyourhost, owner at Landing Cottage Guest House, responded to this review, September 29, 2009
I dont usually respond to negative comments as I believe every guest has a right to air their opinions. I do take customer comments very seriously and have managed to obtain an overall customer satisfaction rating on online sites of over 96%, however I do believe this review was based on a state of mind rather than actual findings. The guests in question tried to check in two and a half hours earlier than they had arranged and became very aggitated and annoyed when they found this was not possible. I made every effort and was able to check them in 20 minutes prior to the arranged time. They informed me that they were very tired and weak from the effects of having contracted swine flu weeks earlier in their native country Australia. I therefore offered to carry their cases upstairs to their room using the standard width stairs which are not narrow as mentioned in their review. The room the guests were staying in has had many favourable comments over the years, it is not tiny and is well proportioned and well within industry standards, however the space was reduced when six weeks worth of luggage was put in it for a one night stay. The room was surveyed in September and passed with flying colours having no damp problems, no obnoxious smells and definitely no water pressure problems, in fact the pressure has been reduced recently. No complaints or mention of any problems were made during the guests stay, so if there had been any problems identified how was I expected to rectify them if I was not informed? There were other rooms available and a transfer could easily have been carried out if necessary. Pictures of the room were also available to view on the website when the guests made their booking. It appears that their budget and expectations were not on the same level, therefore may I suggest that you take other Landing Guest House reviews more seriously than this one.
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85 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (15)
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English first
Glossop, United Kingdom
Level 6 Contributor
352 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 191 helpful votes
Reviewed August 15, 2009

Stayed here 3 nights as my husband was going sky diving nearby.
This was a great B&B, tucked away on a quiet street up in the hill.
Parking was outside off the road, rooms were clean and cozy. Shared toilet and shower for the room we stayed in but hardly noticed as never had to wait to use it!

Breakfast was great, full english every day if you want as well as cereal and fresh juice etc.

Great host who was very welcoming and friendly, gave tips of where to go and what to do, there is a pub down the road after you cross over the bridge which is great, especially in summer and you can sit outside by the river.

Would certainly go back again if in the area, short drive to windermere but it made for quiet night sleeps being away from the center.

  • Stayed July 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank natstarr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colinyourhost, owner at Landing Cottage Guest House, responded to this review, September 25, 2009
Thank you for your lovely comments. It was a pleasure to be your host and I hope that I will see you again in the near future.
Regards
Colin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Landing Cottage Guest House

Property: Landing Cottage Guest House
Address: Landing Cottage Newby BRIDGE Nr Lake, Lakeside LA12 8AS, England
Location: United Kingdom > England > Cumbria > Lake District > Lakeside
Amenities:
Free Parking
Hotel Style:
Ranked #2 of 2 B&Bs / Inns in Lakeside
Price Range (Based on Average Rates): $
Hotel Class:3 star — Landing Cottage Guest House 3*
Number of rooms: 5
Reservation Options:
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Also Known As:
Landing Cottage Guest House Lakeside, United Kingdom - Lake District

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