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“Great hotel”

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Hampton by Hilton Exeter Airport
Ranked #1 of 1 Hotels in Clyst Honiton
Certificate of Excellence
Whitley Bay, United Kingdom
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Great hotel”
Reviewed June 8, 2014

Stayed here whilst attending Passing out parade at Lympstone. Excellent value for money. Friendly staff. Pleasant bar area. Buffet style breakfast with a good selection of hot and cold food. Would definitely consider others in the chain

  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Fionacm01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MartinRALEH, General Manager at Hampton by Hilton Exeter Airport, responded to this review, June 16, 2014
Hi Fionacm01

Thank you for your kind review and we are delighted you enjoyed your stay with us. The Hampton by Hilton family is spreeding quickly in the UK.

Thanks fo choosing to stay with us.

Kind regards

Richard Martin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,069 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (144)
Date | Rating
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  • English first
  • French first
  • German first
  • Italian first
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English first
Manaccan, United Kingdom
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed June 6, 2014

I agree with the previous reviewers, the hotel is very clean, the staff are very friendly & helpful, the room we stayed was excellent, we went down to breakfast at 6am as we had an early flight and the continental breakfast looked very inviting until the chef brought out the hot food, I think the phrase "fill your boots" comes to mind, it was very, very tasty & kept me going until the evening.
Thank you Hampton at Exeter for a wonderful stay.

Room Tip: On advice from previous reviewers we booked the room overlooking the end of the runway and weren'...
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  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 287DRC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MartinRALEH, General Manager at Hampton by Hilton Exeter Airport, responded to this review, June 16, 2014
Hi 287DRC

Thank you for your very kind review. We are delighted you enjoye your stay and found our lovely team freindly.

Thanks for choosing to stay with us and we look forward to welcoming you back!

Kind regards

Richard Martin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sheffield, United Kingdom
1 review
Reviewed June 5, 2014

I can't praise this hotel enough, this is the 3rd time I have stayed here and I have booked a further three rooms later this month for family and friends. I know they will be please with their room as I haven't had a bad experience yet. The staff are very friendly and helpful. The breakfast is great lots of fresh fruit and a great choice for every pallet. The price is excellent too which is great when you are on a budget. Basically a quality hotel at a budget price.

  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Christine H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MartinRALEH, Front Office Manager at Hampton by Hilton Exeter Airport, responded to this review, June 16, 2014
Hi Christine H

Thank you for your kind review, we really appreciate your kind comments.
Its great to see you are coming back - please be sure to say Hello!

Kind regards

Richard Martin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 2, 2014

A very good stay again, the hotel is well placed for thoughs needing the airport. But the jewel in it's crown is Marcos brasserie. the food is sublime and the service one of the best around and I am in the busnness.

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
1 Thank simonleyton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MartinRALEH, General Manager at Hampton by Hilton Exeter Airport, responded to this review, June 4, 2014
HI Simonleyton

Thank you for taking the time to review Hampton by Hilton and Marco's New York Italian with tripadvisor. Your kind comment are really appreciated.

Kind regrds

Richard Martin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Southampton, United Kingdom
1 review
Reviewed May 31, 2014

We have stayed at the Hampton Hilton Exeter before and both experiences have been good ones, clean, comfortable and cost effective. Staff friendly and helpful, gym on site good and the free breakfast in the morning gets you off to a good start. we would stay again if in the area

  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Jean W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MartinRALEH, General Manager at Hampton by Hilton Exeter Airport, responded to this review, June 2, 2014
Hi Jean W

Thank you for your lovely review with tripadvisor, especially as a returning guest!

Thank you for choosing Hampton by Hilton Exeter Airport. We look forward to seeing you againi soon.

Kind regards

Richard Martin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stockholm, Sweden
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 30, 2014

Firstly, this review is a positive one in that we found a new modern feeling Hilton branded hotel that offered what we were looking for during our time in South Western England. The rooms are of good size and modern feeling. The lobby was the same, and overall this was a good quality Hampton.

As a gold/diamond member with Hilton we remain quite loyal to the brand but, right or wrong, that does come with a different expectation in the overall experience. Where we felt there was a lower level of Hilton Service was in the overall face to face customer experience. While some of the staff were quite nice, friendly, and quick to react we had more then enough experiences there that were the opposite such that it was important to note (and hopefully improve upon). The general disinterest in going the extra mile was a surprise in a Hilton branded hotel. When addressing a small issue such as answering a call there was a rather short dismissal and no attempt to help resolve or apologize for the inconvenience. It's these things that can taint an experience and they are small, avoidable things.

We had a noteable exception with a gentleman that was either a manager, owner, etc. He gave us the impression of someone invested in the Hilton brand, it's high level of service, and interested in the positive experiences of it's guests. He did nothing special nor did we address any issues with him but the general impression was positive.

Some recommendations for improvement in rooms:

1. As mentioned in some other posts, and quite easy to fix, the modern sliding door to the bathroom is a great design. The exception however is the slide well, fast and bang closed. With some felt padding, or rubber padding between the doors would result in a lower level of general banging which occurs throughout your stay.

2. Where the carpets meet tile it would be valuable to check upon the carpet tacking and ensure they can't be felt underneath your foot step. With a toddler around we did ensure she was safe but we could feel them quite strongly underneath our feet when simply standing in the area. Could be a bit of safety area.

Positives:

1. Room spec with the ceiling to almost floor window is great, especially with a curious toddler.

2. Travel cot provided was a very good quality and the under padding was a nice quality touch

3. Lobby and breakfast offer was typical of a Hampton, and offered most of what you could want for breakfast. If you're looking to put necessary sustenance into your system before work or travel then you should not be disappointed.

4. Restaurant located next door is quite nice, and decently priced.

5. From this location you can get back and forth to most of South West England in less then 2 hours drive (yes we were happy with that sort of drive as we made many stops). So, if you're loyal to Hilton brand this can still serve your need.

Room Tip: It's a Hampton Inn so most of the rooms are the same. They should not disappoint for the price.
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  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Cosgroa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MartinRALEH, General Manager at Hampton by Hilton Exeter Airport, responded to this review, June 4, 2014
Hi Cosgroa

Thank you very much for your positive review and kind comments following your recent stay ay Hampton by Hilton Exeter Airport.

We are delighted that overall as HHonors guests you enjoyed your break. There are , as you would expect, some key difference between the family of Hilton Brands. I am concerned about some of your comments about the team as this is really what sets Hampton apart.

I hope it was me you engaged with! Thanks again for taking the time to review and we hope we can welcome you back to Exeter, or another of our fast growing Hampton hotels.

Kind regards

Richard Martin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
exeter, United Kingdom
1 review
Reviewed May 30, 2014

What a lovely hotel to stay in.Very clean and comfortable,very friendly staff,great breakfast and excellent restaurant next door.For a nice quiet stay well recommended.Location could be better but a quick drive and you are in Exeter.Even though you are near the airport and A30 it is very quiet in the hotel.Great nights sleep.

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Craig B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MartinRALEH, General Manager at Hampton by Hilton Exeter Airport, responded to this review, June 4, 2014
Hi Criag B

Thank you for taking the time to review Hampton by Hilton Exeter Airport. We appreciate your kind review and look forward to welcoming you back.

Kind regards

Richard Martin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton by Hilton Exeter Airport

Property: Hampton by Hilton Exeter Airport
Address: Exeter Airport Industrial Estate, Clyst Honiton, Exeter EX5 2LJ, England
Phone Number:
Location: United Kingdom > England > Devon > Exeter > Clyst Honiton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Clyst Honiton
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hampton by Hilton Exeter Airport 3*
Number of rooms: 120
Official Description (provided by the hotel):
A modern hotel in the heart of Devon, just next to Exeter Airport. Our spacious Hampton hotel is conveniently located adjacent to Exeter airport, the home of Flybe and only five minutes from the M5 motorway (J29)and A30. Enjoy easy access to the historical city of Exeter, just five miles away and explore its beautiful Cathedral, Roman ruins, superb shopping facilities and interesting medieval underground passages dating back to the 14th Century. The hotel is also a perfect gateway to discover the delights of Devon, Cornwall, Dorset and Somerset and is just a short drive from the beautiful Jurassic coastline. Hotel Facts •Located adjacent to Exeter airport and only five minutes from the M5 motorway •Five miles from Exeter City, offering historical attractions, shops and dining •Close to many important businesses including Flybe and EDF Energy •120 clean and comfortable guest rooms, accessible rooms available •100% Hampton guarantee Rooms & Suites. Included in Every Stay •Free hot breakfast •Comfy Hampton bed(R) •Free WiFi in every room •Gym/fitness center use ... more   less 
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