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“Great place”

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Casa Mateo Hotel Boutique
Ranked #2 of 10 Hotels in Bernal
Fair Oaks, California
Level Contributor
45 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Great place”
Reviewed May 6, 2012

Very nice surroundings, staff is very eager to please, great location

  • Stayed April 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank chrismcast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
casamateo, Director General at Casa Mateo Hotel Boutique, responded to this review, October 9, 2012
Mrs, Thanks
Report response as inappropriate
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126 reviews from our community

Traveler rating
    51
    37
    11
    8
    19
See reviews for
38
49
2
2
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
Mexico City
Level Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed April 12, 2012

We booked by mail a suite for 5 persons. Reservation was confirmed in writing and they told us that we would have to give them a Credit Card numnber for final confirmation. We called by phone, informed about the credit card and were told that the room has already been booked. Upon arrival, the person at the reception (Manager? Omar?) told us that there was no reservation and that the hotel was full. No excuse, no explanation, no offer for help. Dont`t go there, obviously they are not interested in customers!!

  • Stayed March 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank phbrv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Casa Mateo Hotel Boutique

Property: Casa Mateo Hotel Boutique
Address: Calle 5 de Mayo # 0 | Esquina Colon, Bernal Centro, Bernal 76650, Mexico
Location: Mexico > Central Mexico and Gulf Coast > Queretaro > Bernal
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #2 of 10 Hotels in Bernal
Price Range (Based on Average Rates): $
Hotel Class:3 star — Casa Mateo Hotel Boutique 3*
Number of rooms: 22
Official Description (provided by the hotel):
This 18th-century house in downtown Bernal has been beautifully restored to offer you the best comfort you can find in this friendly and nice town. We offer you a swimming pool, wireless internet, LCD TV 32" and the nicest terrace with the view of la peña. Our restaurant serves breakfast lunch and dinner always using allways fresh and local ingredients to offer you Mexico's finest flavours in a contemporary style. ... more   less 
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