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“Excellent place”

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Catalonia Yucatan Beach
Ranked #9 of 17 Hotels in Puerto Aventuras
Certificate of Excellence
GreenLeadersPlatinum level
Retford, Notts
Level Contributor
43 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
“Excellent place”
Reviewed July 4, 2014

We travelled to Catalonia Yucatan with 8 friends in May 2014. We have never been to Mexico before and really enjoyed it. The room we got was great but 2 beds a bit bigger than singles but it was too hot to sleep together anyways. The bel boy could not do enough for us. Our room also had an ironing board, an iron and flat screen TV. Some good channels that were english not all spanish. Our room also overlooked the pool near to the exclusive part of the beach. Although we could not use the exclusive part of the beach because we did not upgrade.
The Yucatan is sister to the Catlonia -facilites of both you can use. There are 2 buffet restaurants one is air-con and 1 is open air. There is loads of choice and you wont go hungry. Every night there is a chef cooking fresh food on a gridle from fish to chicken to steak, there is also a pasta station and then the foods in the warmers, you will not go hungry. Fresh fruit too and an omlete/egg station in the mornings.
There are four speciality restaurants which you can use, you can go to each restaurant once in each week so potentially you only need to use the buffet restaurant 3 times in evenings per week. The best restaurant of the specialities is the Japanese they have show cooking and is brilliant food. We went twice in our stay I had prawns the first time and chicken the second and my husband had beef first time and prawns the second, fabulous!! The other restaurants are equally as nice - Itailian, Mexican and grill house, but the grill house was my least favorite. The only problem with the speciality restaurants is that it is first come first served on the night and it does get busy, so if you really want to eat a particular one, you do need to go there as soon as they open. I suggested to the Hotel that they should put in place some kind of booking system so you can choose what day and time you would like to go to each.
The Hotel is like in a secured village (Port Aventuras) for those of you that have not been before. The village also has other hotels and private residences and apartments. In the village centre there are shops bars and restaurants incase you fancy a night away from hotel and is perfectly safe to walk around there. It also has a Dolphinarium! You can sit at the bar and watch Dolphins. The staff are all very attentive. The hotel is a good 15mins+ walk to the main gate, but outside the main gate you can get a collectivo bus (mini-bus) this has locals travelling too, for a small charge to Playa Del Carmen which is heading back towards Cancun or to Tulum in the other direction. The collectivo option is cheaper than using the Tour operator to Tulum or Playa del Carmen. I think the trip to Tulum was $50 each but me and my husband got there, got in and got back for about £20 total!!! Tulum is a must the beach is just lush, soft white sand and the blue-ist sea you have ever seen!
We got to Playa del Carmen for about £3 total. A had a lovely day shopping on 5th Avenue and taking in the sights and beach. Also a 10min walk from the main gate is a supermarket and I do mean a supermarket, it sells anything from biscuits to suncream to fridge freezers to motorbikes! And cheaper than in Port Aventuras, if you don't mind the walk.
Catalonia Yucatan is right on the beach but it is rocky until you get to about waist deep so take your beach shoes!. There are allsorts of fish in the water too so take snorkle if you like that and bread to feed them with. In your stay you get a go out on the catamerang (mini one ) from the boardwalk thats an experiance but good fun, you can also hire the snorkle set from there and the canoes for 1 hr.
They have markets in the hotel grounds near the main buffet restaurant about once every couple of nights. But be prepared to barter. Or go to Playa del Carmen. There is entertainment in the Catalonia part of the hotel but the room is in desperate need of Air-con, but the entertainment team work hard and is worth a visit.
Be prepared to tip the bar staff, if you do you'll be remembered, less tips = less service! More tip = better quicker service!! Watch out for the alcohol measures, sometimes a bit strong in those small plastic cups but the cocktails are a must try, I think I went down the whole list! But as a rule of thumb tip bel boys and room maids they too work hard. The quieter pool is just down from theh main entrance to Yucatan while the louder one is near the main buffet restaurant.
There is a fruit smoothie bar(near to beach), lovely in a morning and a crepe and ice cream bar (above main buffet restaurant) in the afternoons!! The spa is love and relaxing unless you want a work out in the gym which is in the spa but go when it is coolest, again no air con!!
Overall absolutely fabulous relaxing holiday, but if you want more life go to Playa del Carmen. The bel boys can arrange taxis for you if you dont want to use the collectivo, but this will cost more.

What more can you ask for??

Room Tip: ask for a room near the exclusive beach and bar. Opposite the air-con buffet dining room and high fl...
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  • Stayed May 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
8 Thank icemaideninfinitive
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
catrivieramaya1, Director General at Catalonia Yucatan Beach, responded to this review, August 11, 2014
Dear IcemaidenInfinitive,

First of all we would like to thank you for writing and choosing our Hotel and I would like to thank you for your feedback about your recent stay with us, being of the most importance for us and our main source to improve our facilities and service.

It is great to know that you had a good time and enjoyed our facilities and services. We feel very proud of the impression you had from the hotel and our lovely country.

We hope you will decide to visit us again in the future, it will be our pleasure to welcome and pamper you once again!

Sincerely
Hotel manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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English first
Dronfield, United Kingdom
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed July 3, 2014

we read a lot of reviews and never know what to make of them some ppl expect too much and slate it some expect less and highly rate it . different ppl and families look for different things. for me its simple would i recommend it to friends and family and would i go back. i would with all 3.
some staff speak very good english and some dont but thire english is better than my spanish.
food is quite good i never went hungry lol. there are two main restaurants that you can use at any time and are always shown to your seat. the others you get a ticket and can visit each one once unless you up grade then you might get a second visit to each, if you go to any of them around 6;30 pm you might still have to wait 40 - 60 minutes go later and you might not want to wait . you can book a large number of trips with your rep or with the a rep from within the hotel.
i went out on 17/06/14 and returned 03/07/14. was quiet the first week and half but then as it was getting into high season began to pick up. lots of americans, canadiens and columbans plus the english. if you need to know more then just ask. we all had a great time and are thinking about going back next year what more can i say ?
sugest upgrading when you get there or when you book, the basic rooms are basic not even a fridge.

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Peter R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
catrivieramaya1, Director General at Catalonia Yucatan Beach, responded to this review, August 11, 2014
Dear Peter R,

First of all we would like to thank you for writing and choosing our Hotel and I would like to thank you for your feedback about your recent stay with us, being of the most importance for us and our main source to improve our facilities and service.

It is great to know that you had a good time and enjoyed our facilities and services. We feel very proud of the impression you had from the hotel and our lovely country.

We will pass your positive feedback you our staff. They will really happy to hear your kind words.

Is great to know that you will decide to visit us again in the future, it will be our pleasure to welcome and pamper you once again!

Sincerely
Hotel manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dudley, United Kingdom
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed July 3, 2014 via mobile

We have just returned from 11 nights at this hotel. We paid £2000 and booked through Thomas Cook.

The room was average with a tv and air con but no fridge or kettle etc you only get those if you upgrade. Our room was 1117 which looked a little tired and in need of a revamp although it was very clean and the cleaning staff can't be faulted.

The biggest let down at this hotel was the food...the buffet restaurants can only be descibed as terrible...cold and undercooked or cold and overcooked are your two choices.

During in our stay the drinks machine was broken and didn't get fixed...not a massive problem as you can order via the waiter.

I had a dodgy stomach the entire time I was there which is either the food or the pool ???

I should mention you get birds flying around in one of the buffet restaurants and everyday without fail you would see them walking over the food.

You can choose to eat at the other restaurants on the sight but the quality is much the same as it all comes out the same kitchen.

The beach is not great and the sea is very rocky so not very relaxing.

The entertainment was pretty poor...some kind of dancing show every night...reminded me of sitting through a school play everynight.

Don't get me wrong this place isn't terrible but very average.

Oh and finally for some reason the hotel advertises stuff in american dollars such as the room safe and upgraded rooms but the receptionist told us they don't accept dollars only pesos ??? The money system is very random...my advice just take mexican pesos and plenty of them because it's really not that cheap.

And don't forget you need 900 pesos each which is about £50 to leave the country...departure tax !!! Joy.

Would I return to this hotel or recommend it...probably not. Would I return to Mexico...yes in a heartbeat...go see the Whale sharks if you get chance :)

Stayed June 2014, traveled as a couple
Helpful?
Thank Christopher J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
catrivieramaya1, Director General at Catalonia Yucatan Beach, responded to this review, August 22, 2014
Dear Christopher J,

Thank you very much for your feedback. We deeply apologize if your stay with us was not a perfect experience

Starting with myself and all my colleagues and managers, we are disappointed to have not met your expectations during your stay with us.

Regarding your comments made on our restaurants, we offer a great variety of food which is prepared for our guests to enjoy, with different kinds of cuisine each night. Our meals are prepared with the best selection of quality products and ingredients. We are very sorry to not have met your expectations, and that this was not mentioned to one of our staff members during your visit, so we could of take action and help find a solution.

On the other hand, thank you very much for your wonderful comments. Our staff members work to make you vacation experience as memorable as possible.

We will take your feedback seriously and see possibilities to improve and make sure your next visit will exceed your expectations.

Yours sincerely,

Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gosport, United Kingdom
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed June 28, 2014 via mobile

Brilliant hotel, would go back cocktail menu is endless, restaurant choices are very good they have a steak house, italian, Mexican and a Japanese our favourite was Japanese they cook food in front of you.
You can also go for a nice walk each day down to Marina.
Brilliant holiday will be going back very soon ☺☺☺

Stayed October 2013, traveled with family
Helpful?
3 Thank Rackell14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
catrivieramaya1, Director General at Catalonia Yucatan Beach, responded to this review, August 11, 2014
Dear Rackell14,

We would like to thank you for your nice comments.

We will pass your positive feedback you our staff. They will really happy to hear your kind words.

It was such a real honor to be your host during this vacations and is really nice to hear that you want to visit us again soon.

Best regards,

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milton, Canada
Level Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed June 27, 2014

We arrived around lunchtime. Had to wait a couple of hours to check in. They held luggage at the front until the room was ready. Packed beachwear on carry on as we didn't want to just sit around and wait. Buffet was open. Not packed at all for lunch. There were two, one with a/c and one without. With a/c buffet looks nicer. Food was excellent. No complaints at all. A la crates were excellent. We got try all at least once. Mexican was my favourite . A lot of people like the Japanese the most. Also snack bar was good open from 2-5pm and 11pm to 2 am. Not sure about the mornings. Lots of great places to sit and relax, watch the waves, have some drinks. Many pools to pick from. Despite signs people still reserve beach chairs with towels early. Good luck finding a vacant one under shade. Free daily beach towel exchange with card return system. Some free water activities including the catamaran. Many off resort things to do. Zip lining, snorkelling, exploring caves, swimming in caves, swimming with dolphins or whale shark but all for big costs. If you don't want to spend a lot of money resort has free shuttle to Playa del Carmen leaving at 12:25 and 4ish. Has a mandatory stop over 5 minutes away at a jewelry factory. Sounds worse then the place looks but expect to spend a lot. This is about 1.5 hours. Then the shuttle takes you to a coffee shop where you can learn about and taste coffee. Or you opt out and shop on 5th ave for two hours on a really long street. Beware of vendors constantly in your face. Other option besides this shuttle is public transit outside the resort security gate. Costs about 30-40 pesos per person per trip to get to shopping, snorkelling, Mayan ruins(Tulum) etc. These are white vans that are called Collectivo's, most have AC, get you where you want to go for a good price and are safe. Only downfall is the walk from the resort to the main road. Takes about 20 minutes.

Room Tip: We stayed in 1110 which was a ground floor, king size bed garden view room. Buffet, pool, beach all...
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  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Barry N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
catrivieramaya1, Director General at Catalonia Yucatan Beach, responded to this review, July 8, 2015
Dear Barry N,

We would like to start by thank you for taking the time to write us your comments about your stay at the Catalonia Riviera Maya & Yucatan Beach. Be advised that the opinion of our guests is very important to us as they help you to improve our facilities and service everyday.

Regarding our gastronomy, we are happy to know that we fulfill your expectations and that you enjoyed our a la carte restaurants and the variety of our buffet.

It was a pleasure to have you as our guest. We would like to have the opportunity to welcome you back very soon!

Best Regards,

Director General.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed June 24, 2014 via mobile

Just arrived home from an amazing stay at this resort, my partner and I could find very few faults. The main fault was our own in not staying for longer! There seems to be something for everyone, we took advantage of the snorkelling and the kayaking which cost nothing, we spent time on the beach which is beautiful even if it is slightly rocky in the sea. Also lounging by the pool too was also very enjoyable, especially with a cold beer!
Yes there can be a wait on the al a carte restaurants but we were never in a rush to let it bother us! The tapas was a surprise and very enjoyable, also the buffets and snack bar filled our appetites! We also enjoyed eating at the marina which was lovely too, worth a visit! Would recommend visiting akamal beach for the turtles too, stunning beach and experience! Will be recommending to friends and hopefully returning soon

Russ and Amy

Bournemouth uk

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Ru55tyb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
catrivieramaya1, Director General at Catalonia Yucatan Beach, responded to this review, August 11, 2014
Dear Ru55tyb,

First of all we would like to thank you for writing and choosing our Hotel and I would like to thank you for your feedback about your recent stay with us, being of the most importance for us and our main source to improve our facilities and service.

It is great to know that you had a good time and enjoyed our facilities and services. We feel very proud of the impression you had from the hotel and our lovely country.

We hope you will decide to visit us again in the future, it will be our pleasure to welcome and pamper you once again!

Sincerely
Hotel manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed June 23, 2014 via mobile

Just come back from a lovely week at this hotel, Japanese Mexican and italian restaurant are all worth a Visit! Only down sides are rooms are basic and some bars are only for 'privileged guests' and beach is man made so quite rocky underfoot. Fantastic holiday all in all

Stayed June 2014, traveled as a couple
Helpful?
2 Thank Amycaprice
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Catalonia Yucatan Beach

Property: Catalonia Yucatan Beach
Address: Av. Xcacel Lote 1 Plano 2 MZ, Puerto Aventuras 77783, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Luxury Hotel in Puerto Aventuras
#8 Top resorts Hotel in Puerto Aventuras
#8 On the Beach Hotel in Puerto Aventuras
#12 Family Hotel in Puerto Aventuras
#13 Romantic Hotel in Puerto Aventuras
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Catalonia Yucatan Beach 4*
Number of rooms: 200
Official Description (provided by the hotel):
The 4 star Catalonia Yucatan Beach Resort & Spa is located in the heart of the Riviera Maya, on the private estate of Puerto Aventuras. Located on the beautiful Mexican Caribbean coast, this resort is directly on the beach and offers a comfortable and peaceful atmosphere, perfect for a relaxing break. This mystical area boasts many Mayan archaeological ruins that include Chichen Itza, Tulum and Tikal as well as the natural attractions of Xel-Ha, Cozumel and Xcaret. ... more   less 
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Also Known As:
Catalonia Yucatan Beach Hotel Puerto Aventuras
Catalonia Yucatan Beach Puerto Aventuras
Catalonia Yucatan Beach Riviera Maya/Puerto Aventuras, Mexico

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