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Reviewed November 24, 2017 via mobile

Ok my wife and I have come here 5 times. The adult pool is the place to go if you don’t have any kids. The restaurants are varied, but the best by far has been the Santa Fe. Faustino and Carlos provided excellent service and the food was excellent.

With that said, the Trattura (Italian)both food and service were terrible.

The front desk was also lacking for service. To be honest this was our worse experience at this resort.

Date of stay: November 2017
Trip type: Traveled as a couple
2  Thank U1461LFfranciscor
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this reviewResponded November 26, 2017

Dear Guest,
First of all, we want to thank you for your preference and we appreciate the fact that you took some time to write your feedback about our resort.
We want to apologize for any inconvenience caused during your stay, we are sharing this comments to all heads of the departments in order to improve in our opportunity areas as the ones you´ve mentioned.

We apologize once again and hope you can give us another chance to welcome you.

Best Regards

The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 24, 2017

So everything about the resort was awesome....except the food it is the only thing that will stop me from coming back. Everything is bland or gross, I got a hot dog and it was disgusting, how do you mess up a hot dog?

Date of stay: November 2017
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
Thank cday34
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this reviewResponded November 26, 2017

Dear Guest,
First of all we want to thank you for your preference and we appreciate the fact that you took some time to write your feedback about our resort.
As a hotel is it is very satisfactory to see that our guests enjoyed their stay here, and we will continue providing the service with the same quality about the things you liked and we are taking very serious all the feedback given in order to correct and improve , to achieve our complete guests satisfaction.

We hope to welcome you back soon!!

Best Regards

The Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 24, 2017 via mobile

Spent 5 days 4 nights at the Barcelo Maya Palace. Booked through Apple Vacations. Overall we were very pleased and would go back.

Pros:

Lots of complaints on here about check in process, we did not experience any issues and were checked in quickly (less than 15 min) and received a free upgrade in room location.

The service is impeccable, everywhere. Please tip, these people work very hard.

Grounds are gorgeous, they are meticulously cared for. Double decker transportation between the hotels was a nice touch.

Beach is amazing! Water is crystal clear and warm. Take advantage of the free non motorized activities including the water bikes, kayaks, snorkeling, hobie cat (lesson on the beach at 8:30am) stand up paddle boarding. We paid extra for parasailing (120 USD for 2 people), I highly recommend it.

Pools are pristine and beautiful with ample seating, including seating in the water and hammocks. Water was cooler than the ocean. Check out the adult pool, El Cielo, it is peaceful and tranquil.

Ala carte restaurants are fabulous. Rodizio and La Brasserie are 5 stars. Caribe is 4 stars. Santa Fe 3.5 stars.

The Palace is calmer, quieter and more upscale than the other Barcelo Maya hotels in the compound. I would highly recommend paying the extra money for the Palace.

Cons:

Amstar transportation from the airport took forever, highly disorganized. The Amstar representatives at the hotel were high pressure sales - very disappointing. *not part of the hotel, part of Apple Vacations.

The room cleanliness was average, mainly because the rooms are in need of updating.

The buffets were average at best. We found the food at the snack bar to be better and you aren’t bound by set hours at the snack bars.

Entertainment was kind of lame, we saw the circus, Mexican fiesta and Michael Jackson show.

Casino was tiny (the sign was bigger than the casino) - don’t bother going in there.

Date of stay: November 2017
Trip type: Traveled with friends
9  Thank Adv1213
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this reviewResponded November 26, 2017

Dear Guest,
First of all we want to thank you for your preference and we appreciate the fact that you took some time to write your feedback about our resort.
As a hotel is it is very satisfactory to see that our guests enjoyed their stay here, and we will continue providing the service with the same quality and improve day by day to over exceed our guest’s expectations.
It will be a real pleasure to welcome you back again !

Best Regards.
The Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 24, 2017

There is a lot to say about this resort.

The positives

- check in was quick
- the rooms are spacious and comfortable
- the beach is amazing, soft white sand, warm clear blue water
- the kids water park has plenty to offer and is hours worth of fun
- there are plenty of pool loungers, with options to be in the sun or the shade
- the pools are big, which make them refreshing after sitting in the hot sun
- the food is above average with plenty of options each meal
- the staff are very friendly and polite
- the Barcy Club is excellent, they offer a variety of activities through out the day
- there are so many free activities
- the resort bus is an easy way to get around the resorts

The negatives

- the resort is massive, we didn't have a problem navigating from one area to another but any one with reduced mobility will have issues
- we found the staff in the a la carte restaurants to be a little rude and not very accommodating.
- the resort is quite far from the airport, we took a private transfer and still took over an hour to drive.

Date of stay: November 2017
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
Thank Mike L
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this reviewResponded November 26, 2017

Dear Guest,
First of all we want to thank you for your preference and we appreciate the fact that you took some time to write your feedback about our resort.
As a hotel is it is very satisfactory to see that our guests enjoyed their stay here, and we will continue providing the service with the same quality about the things you liked and we are taking very serious all the feedback given in order to correct and improve , to achieve our complete guests satisfaction.

We hope to welcome you back soon!!

Best Regards

The Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 24, 2017 via mobile

Armando (José) Hau and David Guzman were the best we could have asked for, going above and beyond to make our day special at a regular restaurant in the afternoon! At the end of our lunch, we received a warm greeting by the staff with an anniversary song, and a dessert on a plate with “Happy Anniversary” written on the plate. Along with huge smiles and glasses of champagne, the delivery was top notch! Thank you to both of you!

Date of stay: November 2017
Trip type: Traveled as a couple
Thank AceEscher
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this reviewResponded November 26, 2017

Dear Amber,

Thank you very much for your amazing feedback, this motivates us as a hotel to keep up the good work and improve day by day to create great experiences to our guests.
We really appreciate your evaluation and hope to welcome you back soon!!

Warm Regards
The Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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