I planned this vacation for my family and friends total of 15 people. I picked the Barcelo Maya Palace Deluxe for our vacation. Upon arrival the hotel was beautiful. We were all very excited to get our vacation under way. We all purchased the Premier Package with the Ocean Front Suites. This is when the trip went bad!! Our Ocean Front Suites were behind two pools and of course one being the kiddie pool!! My youngest was 17 so I was very upset that I paid top dollar to be stuck behind a kiddie pool!! I couldn't see the Ocean from my ground floor room. The hotel was packed with small children. So we all complained and the Premier staff could care less that we were displeased and told us they could do nothing to fix the problem. We all just figured lets make the best of it. The buffet staff ladies who work the doors were rude. I tried taking out a hamburger for my Sister wrapped in a napkin and this staff woman stepped in front of me and told me I couldn't take it outside. Are your freaking kidding me!! I just started laughing. One of the worst things about this hotel is every bar closed at 7:00pm. I guess they figure its bedtime for everyone. If you want a drink you have to go to the lobby bar which sucked. Oh I forgot my mini bar didn't get restocked for 3 days. I called everyday and even went to the Premier lounge to ask to get it restocked. Nope didn't happen. On day 4 of our 7 day trip it finally got stocked then that was it for us. I was so tired of asking I just said forget it. The beach was beautiful and our room was nice if you can handle all the bugs. Our housekeeper was awesome and I tipped her well everyday. She wasn't the one who did the restocking of the mini bars. The whole room thing really started our vacation off wrong and I met two other older couples that had the same issues as us. I'm sure thats why the Premier staff was rude and could careless. They get this complaint all of the time!! Once they have your money you're out of luck. I will never stay at this resort nor will the other people I traveled with. I've stayed at 3 different all inclusive resorts and this one was by far the worst. I will go back to the Moon Palace where you're allowed to bring food by the pool and the swing bar stays open all night. I had 3 couples ask me if I would recommend this resort and I gave them a big NO!!
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- Also Known As:
- Barcelo Maya Palace Deluxe Hotel Puerto Aventuras
- Barcelo Puerto Aventuras
- Barcelo Hotel Puerto Aventuras
- Barcelo Maya Palace Riviera Maya/Puerto Aventuras, Mexico