I had no complaints whatsoever about the resort accomadations. We stayed in the Oaxaca building which is the closest to the beach area, Club Premium. Yes, there are palm trees obstructing the ocean view, but what do you expect? We were on the second floor, room 8517, other family members in 8525 and we were all very pleased. It was our first time at Barcelo Palace as we normally book Riu Palaces but we were not disappointed with anything other than the bogus resort credits. They provided us with $3000 in credits each room but they are specific credits for example Ihink we received 6 coupons for $10 off a bottle of wine but they sell the wine for $100US. They are all just a waste of paper so don't count on them for anything, it's not added value! The beds were hard but having spent the day in the sun, beach and beautiful pool, it was just ok. Food is excellent, no worries. The only other comment I would make which is no reflection on the resort, is that we booked this trip with an agent at Travelocity who apparently forgot to check off the airport transfers box on the booking which left us stranded at the airport and having to take a taxi for $120USD. Not impressed! We called them once arrived at the hotel and they told us that we could submit the receipt and if they did in fact make the error, they woudl offer compensation. Too late Travelocity, you messed up and next time I will bok via another provider.
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- Also Known As:
- Barcelo Maya Palace Deluxe Hotel Puerto Aventuras
- Barcelo Puerto Aventuras
- Barcelo Hotel Puerto Aventuras
- Barcelo Maya Palace Riviera Maya/Puerto Aventuras, Mexico