I was worried by some of the reviews on here prior to my trip. I did notice few of the complaints others saw, but overall it was a very nice hotel. If they worked on a few things, this place could be fantastic.
I don't want to start off on a negative, but I have to because it happened when we first arrived. It was during check in. From start to finish, it took almost an hour and a half. That was including reserving our dinner reservations because we heard to do it right away. Once we arrived, we waited in line forever. Once it was our turn, the staff person was cordial but I was hoping for a little more. None of our room requests were honored (despite an e-mail I sent prior). We were put in the far back of the resort, in the building I didn't request, on the second floor (we heard chairs being moved above us all week) and our second room was 10 rooms down. The staff person didn't really seem to care that I wasn't happy or even suggest I come back the next day to see if he could switch things around. I understand requests aren't guaranteed, but this is the first time I've ever felt like someone really didn't care. After we were given our 1 key, despite 4 people, we were told to come back tomorrow for another one. I didn't understand the thinking on this, considering everything is plastic and electronic. Just grab another plastic card and program a second key?? After getting our room assignment, we went directly to the concierge desk to make reservations for dinner. Everyone must go to this desk for info or to make reservations. There is usually only 1 worker and at least 3-4 other people waiting. Ugh. Regardless, the whole week, these people were always pleasant and friendly once we waited our turn. My complaint above was our only main issue but one I feel they must address because I've read about it on here time and time again. When guests are flying hours and spending thousands of dollars to stay there, their first impression of the resort should be fantastic. We are tired from flying and excited to see the resort and room and just want to check in...please work on this Barcelo!
The buffet was huge, there is always something for everyone. It does get a little repetitive, but they do change things around and keep a lot of basics at every meal. The restaurants were great. I didn't like the french one ONLY because the food wasn't my taste, but the service and restaurant was awesome. Our fave were the japanese and brazilian.
The beach is pretty and goes far out, but a couple spots are very rocky. We cut our feet a few times but it wasn't a big deal. The reef was awesome to snorkel and I highly recommend it, esp first thing in the a.m. My teen daughter actually broke her toe when we rented the wave runners because they load and unload you on a rocky area and she fell. I didn't understand that. But we had fun and she said it was worth it!
Rooms were huge and very nice. The maids cleaned them fantantic. They actually pull out the furniture and bed to mop under every day. There was never any sand on the floor. The room though has a very musty smell. I would recommend bringing a candle. It takes a bit to get used to it. We got on a chair and opened the vents in the room a little better towards the bed and that helped cool down the room better. We had an issue with our refridgerator the first night and maintainance came right away and fixed it. The mattress was fine but the pillows were not. I'm glad I brought mine from home.
The resort is huge, clean, and walking is a lot, but its great! There is a "trolley" in the back front of the resort that runs every 10 minutes that goes to all resorts if you don't want to walk. We used it all the time to get to the spa or the shopping center at the other resorts.
There's little entertainment during the day and the show at night is fun, but it's mostly latin dancing and we missed a good part of it due to our dinner reservations being at the time the show started. You can get a cab into Playa for about $22...that's a great time and so was Coco Bongo!!
All the staff at the buffets, shops, bars, maids, etc were very friendly. Even if they only spoke spanish, they always said "Hola". We had a great trip with family and probably return again.
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- Also Known As:
- Barcelo Maya Palace Deluxe Hotel Puerto Aventuras
- Barcelo Puerto Aventuras
- Barcelo Hotel Puerto Aventuras
- Barcelo Maya Palace Riviera Maya/Puerto Aventuras, Mexico