We recently returned from this resort after a 9 night stay in June. This was our third visit to the Barcelo Palace and we were overall very pleased. The ONLY complaint we have ( and it has been consistent the last 2 trips) is that they really don't care about your room requests. It is obvious that they just assign rooms as you check in with no pre-planning involved. We traveled with our 3 children ages 8, 14 and 16. Upon check in not only were we not given a connecting room (as requested 4 months prior) but our rooms were not even together. There were 4 rooms separating us. Needless to say it was a MAJOR inconvenience and will probably affect our decision to return next summer. They did eventually move us to a connecting room 2 days and 5 trips to the front desk later...( THANK YOU EDGAR )! We have been to several other all inclusive resorts including the Palladium, Dreams, Riu, Valentin and Majestic Elegance and have never had this treatment from the front desk staff ( esp regarding our room requests). Also, don't expect any "special " treatment or free uprgrades if you are a return guest- It does not happen here.
The pros to this resort are what have kept us coming back. 1. The beach is amazing. Always shade and never had to go out early to claim a spot on the beach. 2. Rooms are nice and well-appointed, always clean. 3. Food in our opinion is above average for a resort this size. 4. The staff ( excluding front desk) are friendly and work very hard. We were always greeted with a smile and friendly "hola" . 5. Family oriented with lots of kids and activities. 6. Awesome beach front pool. 7. Good drinks but wish they had a better selection of beer- a light beer would be great.
Overall a great family resort. However, we will probably try a different resort next year due to the hassle with our room situation.
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- Also Known As:
- Barcelo Maya Palace Deluxe Hotel Puerto Aventuras
- Barcelo Puerto Aventuras
- Barcelo Hotel Puerto Aventuras
- Barcelo Maya Palace Riviera Maya/Puerto Aventuras, Mexico