TIP#1 for returning customers:
Since this was our third stay at this resort (1st stay was at the Tropical & 2nd at Palace) and because we were celebrating our 5 year anniversary (after getting married at the palace in 2008), I sent a quick email to the directors of room division at the palace about 1 week before our arrival and simply requested for their consideration when assigning our room simnce we have become loyal cusotmers. To my surprise...we got upgrade to Club Premium! I was so excited! It defenitly made this trip very enjoyable!
When we arrived as we walked up to the lobby, we noticed what could have been a 20-30 min wait to check in. Club Premium members get to skip that and check-in at a special desk (no wait). We were welcomed with apple cocktails as well. The room was facing the pool and to our surpise we did not hear a thing from the pool noise.
We requested a room change for our last night and it was accomodated without any issues. Unfortunatly we got new neigborhs on our 3rd night and they woke us up at 1AM (they were so loud in the hallway chatting and laughing that my husband had to tell them to take it down) after that we couldnt fall back asleep for 2 hours as they kept their TV on for that long WHILE NOT IN THE ROOM! Anyways, not the hotels fault...(well they could have made their wall thicker!) but they understood and even though it was only for one night, they give us a new room which had just been clean top to bottom!
I had forgotten how humid the room feels. TIP: open the bed up as soon as you get to your room and put A/C to 20 Celcius + Fan. It will help dry the humid sheets. Keep the room cold and plan to put warm PJs if you get easliy cold (I do) if not...you will sleep in humid sheets all night (yuke).
TIP#3 & 4
Leave the cabinet door open where to fridge is located to help it keep the drinks colder. That said, the best way to get cold drinks....go get ice (yes more walking...but come on! you need to walk off that food dont you?" and either use the sink or ice bucket and place all your drinks in ice (create your own cooler system!) It worked like a charm. I made sure to do that everytime we went to bed or left the room and always woke up/came back to cold drinks!
If you like the wind surf or would like to use the catamarans, walk to the pier, located the activity sing in desk and make your reservation early in the day. They open at 8:30AM and if I were you, be sure to be there before 9AM! It gets really busy (since those are FREE activities (well already included in all inclusive price) Some days if it it is not windy enough they will cancel those activities so be prepare to do these activiteis at the begining of your stay...not on your last...you could miss out.
Japanese Restaurant: Order the tempura Ice Cream! So yummy!
We were disappointed on the food this time around.
Again, this is our 3rd stay so we can kinda of compare.
We still found good items...like the fresh guacamole, the T-bone steak with chimichurri sauce, and mexican chorizo
Spa scheduling - sometimes must be made the day before, limited opening the day off
If you like to do activities make sure to look at the brochure for those (located in your room) and plan your days. They have a lot of things going on for kids it seems but since it is a big resort it is not always obvisous unless you knew about it.
Final note for everyone looking to get married there....things have changed a lot in 5 years since I got married there. Looks like they are better equiped with lights, sounds, better photographers/cameras/videographers....seeing all those weddings (I could find at least 3 a day) makes me want to redo it all over again!
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- Also Known As:
- Barcelo Maya Palace Deluxe Hotel Puerto Aventuras
- Barcelo Puerto Aventuras
- Barcelo Hotel Puerto Aventuras
- Barcelo Maya Palace Riviera Maya/Puerto Aventuras, Mexico