We stayed at the Barcelo Maya Palace Deluxe late February thru early March (6 nights). We loved the property, however, the first night upon check in, we were denied additional room keys until the next morning (we were a party of 3). Upon entering our room, I was hit with an overwhelming mildew smell.
We tolerated this for the entire trip and any clothes we brought home to the states, retained this horrible odor. The food was adequate and the specialty restaurants were fair at best. We were surprised that we were declined additional beers to our in room fridge one evening, we were told we could not have anymore beers brought to the room.......keep in mind we paid for all inclusive privlidges, so that was most disappointing. Shuttles to and from the other Barcelo properties were not timely - every 30 minutes was the standard......however, on our last day, we had to wait over 1 hour for pickup.
The staff seemed to be annoyed with our inquires as to when we could anticipate shuttle.
Overall, we enjoyed the sunshine and the property, but found our preference on further excursions to MX will be to the Cabo area.
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- Also Known As:
- Barcelo Maya Palace Deluxe Hotel Puerto Aventuras
- Barcelo Puerto Aventuras
- Barcelo Hotel Puerto Aventuras
- Barcelo Maya Palace Riviera Maya/Puerto Aventuras, Mexico