My wife and I went the last week in April, we have been to several different resorts in Riv Maya and other places as well. Food was a low point, like almost everyone says there is always something to eat, but there's no themed nights or change in the menu on the buffet not much for varitey compared to other resorts. In my opinion the hotel needs to decide what their identity is. There are waiters at the buffet and they will serve you water and drinks, but that service is very slow and at breakfast it was non exsistant and we tipped! The waiters etc are so busy clearing plates and setting tables that they are too busy to serve drinks or they are understaffed. I recall most other resorts getting my own beer or coffee, and it allowed the waiters to serve others more quickly which I am fine with as long as that expectation is set. I mean it's a buffet, and they try to do too much. A la cartes were good, but we arrived late on Sunday night and the only options we had were the following Friday and Saturday. The beach makes the long walk worth it. The lobby bar at the Palace is indoors and air conditioned!? I flew down there to have a drink in the warm humid air not in AC. I have stayed at the Grand Paladium and would return there before here, much better food etc. Don't be fooled by Air Transat's Prvelidged Class, there are subtle differences between that and general population, it's not Premium. The Barcelo Colonial seemed to be a more fun resort, maybe if you pay a little less your expectations won't be so high.
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- Also Known As:
- Barcelo Maya Palace Deluxe Hotel Puerto Aventuras
- Barcelo Puerto Aventuras
- Barcelo Hotel Puerto Aventuras
- Barcelo Maya Palace Riviera Maya/Puerto Aventuras, Mexico