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Reviewed 4 weeks ago

First off, I was very leary of this trip and tried multiple times to upgrade to other hotels based on reveiws on here. After no success, I took the 'leap of faith' and stayed the course. Morale of the story, don't believe all the reveiws, good and bad.

Hotel Check-In - Simple. Got there and no one else in line. Described what was included/not included. Got a room on 3rd floor as requested. Close to our friends (2 other couples). Gave us our dining tickets (3 for 6 night stay). We took these the following day to guest services and picked our 3 ala cart dinners. Times were either 530/630 or 830 on all three occassions, no big deal.

Dinners - Buffet was themed every night. Tropical/Colonial were one and Beach/Caribe another. Buffet was good. Other reveiws destroyed it. It's a buffet but you need to explore food vs chicken nuggets and fries. Grow your palate and try a fried fish, Mahi Mahi, calamari, Mexican pork dishes. Live a little. Very pleased with both dinner and breakfast buffets.

Ala Carts - Went to Santa Fe (steakhouse) first night. Was okay. Steakhouses at resorts are not a good option but friends of ours like that so we went. Had lamb chops and rock salt shrimp. I enjoyed mine but others got steak and it was well done, 1/4" thick.
Next night we did Tokyo (Hibachi). Miso soup good, sushi roll was adequate but a lot of rice. Had beef tenderloin and lobster. Lobster overdone but expected on a 600 flat-top with 8 other meals on it. Tip* order your meat one level under what you normally would. I got rare and received med-rare/med (I like med-rare) so I was happy. Wife got swordfish and it was med (which means well and chewy)
Last night we went to Muna Meta... (Seafood, forget the name). This was the best one. Had a cold seafood app with mussel, smoked mussles, octopus, scallops. Dinner was lamb chops and langoustines. Awesome. Lamb was way better here then Santa Fe too. Panna cota for dessert was best thing I ate all trip. Delicious.

Pools - absolutely massive. Brought a football and glad I did to pass time. Water had some palm leaves in it but that's to be expected. Water was probably around 78-79F if I had to guess. Swim up bars were hit or miss/mostly miss. Lack of service and people ignoring you unless they saw a $1 bill.

Palamari (beach grill by Tropical) was awesome. Had fried fish, nachos, salsas, amazing looking lettuces (I'm on vacation so didn't partake), pork dishes, flank steaks that were medium which was very nice. Ice cream machine was either really icy or best soft serve you've ever had...always a gamble but worth taking.

Tropical bar - Arturo Noh is the best. Plain and simple. He single-handedly made our trip. Always giving us creative shots like scooby doo, spiderman, Arturo especial, etc. He made probably $50-60 on us in 4 nights but that's what you do, you tip and reward good service.

Room - Very nice. Not humid, no bugs, cleaned everyday, 4 Coronas everyday in mini fridge.

Pros - Water was very nice. Pool and shower water was almost like it was water-softened. I have dry skin but i didnt itch once all trip despite being in ocean, pool, showers. Servers at Palmari grill and Arturo Noh at Tropical bar. We stayed in this area. Do they mess up drinks every once and a while, yes but oh well.

Cons - Only 2. No alcohol before 12pm, 11am if you're lucky at Palmari grill. Bring a 4-6 can cooler, pack the 'Ronas and fill with ice. That got me through till 12pm. Ala cart restuarant tickets need to change too. Great food here, let everyone try it all. I could see 1 per night so people don't go overboard but 3 for 6 nights was sparce.

All in all, I would come back and stay at Tropical again....or Riviera if I won lottery. Super nice.

Date of stay: January 2020
    • Sleep Quality
    • Rooms
    • Service
Thank brettv3081
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this reviewResponded 4 weeks ago

Dear brettv3081,

Thank you for sharing your feedback on your recent holiday experience among us, our main goal is to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our BarcelóTropical hotel with us and Tripadvisor readers.
It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours. We also would like to thank you for pointing out the professionalism of our team member Arturo Noh.
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel. We look forward to welcoming you back again very soon.
Best regards,
Barceló Maya Grand Resort.



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Reviewed 4 weeks ago

Had a wonderful dinner at the tropical buffet this evening. Made sure to keep the drinks coming and clear our Kate’s right away . Great service from Carlos Diaz . Highly recommend a relaxing dinner here . Food was tasty and fresh .

Date of stay: January 2020
Trip type: Traveled with family
1  Thank X9895RFamyr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this reviewResponded 4 weeks ago

Dear X9895RFamyr,
Thank you very much for sharing this great comment of your recent stay at Barceló Tropical. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.It also fills us with pride that you could enjoy the gastronomical efforts of our chefs as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes.
We hope to see you again soon.
Best Regards,
Barceló Maya Grand Resort.

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Reviewed 4 weeks ago via mobile

Dani from the pool activities section was awesome! He kept us entertained everyday with pool volleyball, mexican bingo, and Zumba. He was so friendly and personable. Even when busy Dani would take the time to stop and have a conversation with both my husband and I.

If you visit the barcelo maya grand resort make sure to stop by the tropical/colonial pool and visit Dani!

Date of stay: January 2020
Trip type: Traveled as a couple
Thank 441thomasb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this reviewResponded 4 weeks ago

Dear 441thomasb,
We are thrilled you enjoyed the varied entertainment program organized by our professional team and enhanced by their genuine friendliness and enthusiasm to make sure all guests joining into the daily activities are having a memorable moment among us and we will certainly not fail to share your congratulations with the entire team, especially with Dani.
Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.
Best regards,
Barceló Maya Grand Resort.

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Reviewed 5 weeks ago

We just returned from a mother daughter trip and a few of your team members really went anove and beyond to make us feel like close friends, bran the mayan, marisol, and adioel, not sure i spelled that correctly but they were all amazing and made us feel welcomed and like friends! Thanks for a grrat time!

Date of stay: January 2020
Trip type: Traveled with family
Thank 215anniek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this reviewResponded 5 weeks ago

Dear 215anniek

First of all, we would like to thank you for the complimentary review you shared after your recent visit to our Barceló Maya Tropical hotel and we are pleased to read that we were able to meet your expectations.
We appreciate your kind words about our entertainment team, as they work tirelessly every day to entertain our guests during their stay with us, we will make sure to convey their praise comments and we are sure they will be happy to know that their efforts have been appreciated
We appreciate your kind words about our entertainment team, as they work tirelessly every day to entertain our guests during their stay with us, we will make sure to convey their comments of praise and we are sure they will be delighted to hear from you. efforts
Once again we thank you for sharing your experience with us and we look forward to serving you again soon.

Best Regards,
Barceló Maya Grand Resort

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Reviewed January 17, 2020

My family and I have recently stayed at Barcelo Tropical where I attended a professional conference and my family was vacationing. We liked the place very much, and our overall rating is 4 stars. Our conference migrates around the Caribbeans, but as for a sea resort, the quality of the beach and the sea (water temperature, cleanliness, etc.), Barcelo is far best. The specialty restaurants are all excellent, except perhaps Tokyo/Kyoto (which are exactly the same), the quality and selection of buffets food is excellent as well. Some deficiencies are their narrow double beds, perhaps even narrower than a standard full-size bed (in Tropical; I don't know about their other 5 resorts), and irregular hours for room service, so that sometimes we have to wait outside for our room to be cleaned.

Date of stay: January 2020
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
Thank OnAir33332855774
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this reviewResponded 5 weeks ago

Dear nAir33332855774

Thank you for your insights following your recent visit, we always look for ways to improve and your comments are crucial to our future success
We sincerely regret reading that our location did not meet your expectations, and encourage you for a future occasion to visit our website or to contact our call center from where our agents will be able to offer you a personalized booking guidance and help you select the Barceló hotel that best meets your holiday needs and wishes
Thank you again for the courtesy of your time, we hope you give us the oportunity to exceed your expectations in a not too distant future.

Best Regards,
Barceló Maya Tropical.

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