...upon arrival my husband"
We just arrived home from a week at the barcel tropical. upon arrival my husband discovered the deadbolt did not work. we informed the front desk 4 times never to be repaired. My son and I were awakened at 1:00 Am by banging across the hall we looked through the peep hole to observe 2 men security/ maintence banging on the room across the hall they appeared to have some kind of knife or instrument. when we opened the door they were starled and spoke in spanish and w=quickly ran off. my son and i noticed wood chips/ slices off the door in the corner by the door. creepy, I agree the space is very uncomfortable very evil.... especiallly at night we had a party of 12 with 5 teenage girls. Be very careful and DO NOT trust the security, the only thing they secure is themsleves from corruption and theft. we requested the front desk deal with the securty issues and were ignored repeatedly; I believe the security is responsible for the crimes and I caught them trying to enter our room with no purpose. Perhaps the police need to investigate the family of the management there to unviel the corruption. We will never go back there. I have felt more safe and comfortable on East Hastings in Vancouver. On a final note upon check out the front desk knowing we were on a tight airline turnaround tacked on an additional $600.00 USD to our hotel bill stating it was for upgrades???? it's not over yet.. my advice is go to elsewhere...cuba??? this place is evil. over priced, the food was boring the place was invested with ants, bed bugs in the new tropical beach side. The ocean was beautiful prestine clear blue water with a treamondous amount of colorful tropical fish great snorkeling... leave it to god for the beauty of the nature.. as for the resort stay clear from barcelo mayan.
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- Also Known As:
- Barcelo Maya Tropical Hotel Puerto Aventuras
- Barcelo Puerto Aventuras
- Barcelo Hotel Puerto Aventuras
- Barcelo Maya Tropical Riviera Maya/Puerto Aventuras, Mexico