Traveled with another family totaling 8 with 4 kids ages 6-9. Confused upon arrival because reserved "Colonial" but rooms were at "Tropical". They were willing to move us but the new rooms were closer to lobby so we stayed at Tropical. Its pretty confusing until you are there but the two hotels really share everything. Our rooms were building "H-Yucatan" and were right near the pool. The Tropical hotel is on left side while Colonial hotel is on right side. Down the middle are the restaurants for both with the theatre at end. Then the pools run parallel to beach at end of rooms. All was very close unless you are at outer buildings at either hotel (I suggest Colonial bldg "G-Guanajuato" or "H" in Tropical and request close to pool). We were very close to the childrens club and water park. Our room opened up onto a beautiful garden on 1st flr, kids loved playing in their private backyard. I was impressed at how well layed out everything was. There were several pools and several eating & drinking locations. We never did alot of walking to get anywhere except to the Maya Beach hotel to play archery at southernmost end. Still my 6yr old had no problem walking there. The train ran frequently btwn the hotels.
Activities: The children went from the water park to the bigger pool (4ft deep). We relaxed in the shade between the pools. Right next to us was the Barcy club. There were pool tables, and fooseball. Near the activity center (on Tropical side, next to pool) was store and games: Giant Chess, bowling, skeet, darts, etc.
Bring pool floats and water toys. People did save chairs but we found that no matter what time of day, we could always find 4 chairs to pull over into a group. The staff was constantly walking around picking up empty cups and cleaning. Wish they would serve drinks but there were two swim up bars and two walk up bars and never waited long for drinks. I even sat at the swim up bars with the kids for milk. Towel card system was easy and worked well. We left our pool toys and bags on chairs and didn't lose anything. (Locked valuables in room safe.) The pool on Tropical side further North had alot of "Springbreakers". They were ages 18-25 mostly but older and younger joined in. Lots of drinking and dancing. It wasn't disruptive but first time I was at a family hotel with so many of that age group. I would definately recommend the Colonial/Tropical as its in the center of everything. The water park had several water slides, bring band-aids for slight scrapes. The boys loved it and it was never crowded even though the hotel was booked.
We loved our room, very spacious, clean, marble bath. Fridge was always well stacked with juice, soda and beer. Food: The Tropical buffet is slightly smaller than Colonial but they are next to each other & can walk btwn the two when getting food. Easy to try both. We were given 5 restaurant vouchers for 7night stay. Right after getting room key, we sat for dinner reservations. It was very easy and we made 6:30 and 7pm reservations for entire week. We couldn't get anything for 1st two nights but had no problem after that. Book as soon as you can! Loved the Italian, Steakhouse, Mexican & Japanese. All were willing to make kid friendly options different than children menu choices. We skipped seafood as we didn't think the kids would like anything. Our two favorite were Italian & Japanese but there were all wonderful. Kids loved the Japanese chef. Try the buffet grills by beach for lunch. Some theatre shows were good and others were boring, we liked Circus, Cabaret & Mexican show the best. Beach surf was very rough so we couldn't get deep enough to pass the rocky part, some rocks were big and hurt against legs. We loved swimming off the pier with the fish and feeding them.
I brought bug spray but never needed it. We found the prices for souvenirs in the gift shop were very reasonable and sometimes better than the locals.
We also took some excursions, loved the 3hr ATV ride to cave & river swim, boys rode free with us- the guide was excellent & ATVs were new. The dolphin swim was 5 minutes away and they do an excellent job! We booked private tour to Tulum but driver didn't know where he was going. The 30 minute drive took over 90 minutes to get there. Its easy to purchase 40 minute guide there. I suggest taxi so you can leave whenever you want. We thought the private tour would give us that option but unfortunately we didn't get the guide/driver that was promised. The 8 & 9 yr olds loved it but the 6 yr olds said it was too much walking. Our Olympus-Gogo rep was at hotel and booked every tour, it was disappointing that they stopped talking to us when the Tulum tour went so poorly. They claimed to be our rep but didn't represent us well when there was a problem. After I completed incident report, called and stopped by desk several times, I rcvd a small refund. The rep didn't show up to say good-bye. Be careful if you book private tours.
We had researched this hotel and location and found it to be perfect for a family vacation where we could relax, enjoy activities and learn about the culture. The staff was always very friendly and hard working, we always tipped to show our appreciation but it wasn't required. We were nervouse about the size but as it was layed out so well, it was very comfortable and easy to get to everything. Its about 75 minute drive from airport and longer if you have to stop at other hotel to drop off guests.
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- Also Known As:
- Barcelo Maya Tropical Hotel Puerto Aventuras
- Barcelo Puerto Aventuras
- Barcelo Hotel Puerto Aventuras
- Barcelo Maya Tropical Riviera Maya/Puerto Aventuras, Mexico