We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (6,007)
Filter reviews
6,007 results
Traveler rating
3,657
1,411
496
259
184
Traveler type
Time of year
LanguageAll languages
More languages
3,657
1,411
496
259
184
Show reviews that mention
All reviews yucatan building seafood santa fe specialty restaurants other resorts mini golf great resort barcelo maya club premium playa del carmen palm trees family vacation a la cartes tequila bar japanese restaurant spring break steak
Filter
Updating list...
2,477 - 2,482 of 6,007 reviews
Reviewed March 17, 2014

Pluses:
- Plenty of seating at pool and beach areas (no need to save chairs)
- Plenty of sun and shade at pool and beach areas
- Beach volleyball nets (2)
- Well laid out resort
- Short walking distances
- Immaculately kept grounds/buildings
- Lovely water fountains/features
- Super friendly employees
- Wheel chair accessible
- Self serve Corona tap at pool area bars
- Excellent buffet choices
- Hostess escorts you to your table of choice (no need to save a table)
- Full bar service during meals
- Large clean rooms
- Terry cloth house coats
- Each room has a balcony
- Bar fridge with free access to water, soft drinks and cans of Corona beer
- In-room safe for your valuables
- Quaint on-site gift shop market place
- Churros to die for

Minuses:
- No towel sculptures :(
- No nicely folded toilet paper ends
- Bathroom taps/drains showing age
- One waste basket
- Face cloths not always provided

If you can put up with a few minor inconveniences like those that I’ve listed, I guarantee that you will fall in love with the place. I’ve never been to a resort where I’ve felt more relaxed than here. No rushing for beach chairs. No scrambling to save a good table. Top quality restaurant/buffet service. Lots of food choices. I can’t ever remember being in the water so much at a beach. Floaties are allowed. Absolutely beautiful!!!

Date of stay: March 2014
  • Trip type: Traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank mockingbird123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BMAYATROPICAL-GS, Gerente at Barcelo Maya Tropical, responded to this reviewResponded July 28, 2014

Dear mockingbi.

We really appreciate your visit to Barceló Maya Tropical. Thank you very much for sharing your experience, your scores and recommendations.

Barceló Maya Tropical is committed to providing our guests with the highest quality services and facilities, we will work on Housekeeping and maintenance issues to improve them.

Your comments are important to the success of our organization, as we rely on you, our guest, to tell us how we are doing and how we can better meet your needs.

We would be honor to host you again in the near future.

Warmest Regards to Rothesay, Canadá.

Barceló Maya Tropical
gteoperaciones.tropical@barcelomaya.com
*

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 16, 2014

the food was great, the resort was great, the beach was great! I went with my sister and it was her first trip therefore I chose this resort as I had already stayed there and wanted her to have a good experience for her first trip to Mexico. The resort was even better than the last time I was there as they now have a dolphinarium right on site and a shopping plaza.

Room tip: ask for a room on the main floor, especially if you are close to the pool/beach.
Date of stay: March 2014
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank ldemme26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BMAYATROPICAL-GS, Gerente at Barcelo Maya Tropical, responded to this reviewResponded July 26, 2014

Dear Idemme26,
Let us start by thanking you for being our repetitive guest and sharing your experience on Trip Advisor. Our main goal is to fulfill the expectations of every single guest we have the pleasure of serving, since we want them to return home totally satisfied and with the desire to visit us again.
Thank you very much for your kind evaluation of our Service. We look forward to host you again in the future.
Waemest Regards
La Gerencia
Barcelo Maya Tropical
gteoperaciones.tropical@barcelomaya.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 16, 2014

We stayed here last year with my two children. I paid for an oceanview room and was told that they don't have any oceanview rooms. Save your money and don't pay for the upgrade. I spent two days arguing with Air Canada Vacations and the hotel and nothing was done to resolve it. This is false advertising.
The kids club was also terrible. They have very few activities for the children. They should take a few lessons from Dreams Palm Beach in Punta Cana. They had a fantastic kids clubs with activities all over the resort and a phone for parents to stay in touch with the children. Barcelo had a TV which i had to rescue my kids from. You know it is boring when your kids want to leave.
The service was also terrible. My daughter fell asleep in my arms at dinner and they wouldn't let me bring some bread and yoghurt back to the room for her. Terrible customer service!! The resort is too large - terrible when you need to get the kids to the doctor's office due to ear infections from the pool water. Beware of this resort.
I will not return and discourage anyone from this resort.

Room tip: Don't pay for oceanview - they don't have any. It's a complete scam from all the vacation companies.
Date of stay: April 2013
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
5  Thank jentobin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BMAYATROPICAL-GS, Gerente at Barcelo Maya Tropical, responded to this reviewResponded July 30, 2014

Dear jentobin,
We have read your opinion and we would like to send you a sincere apology for not answer you before and for the bad impression taken from our kids club and service. You can be assured we are committed to providing our guests with the highest quality of services and facilities; We look forward to host your family again in the future. Please do not hesitate to contact us any time before you coming back as we would like to erase the bad impression taken from Barcelo Maya Tropical.
Best Regards,
La Gerencia
Barcelo Maya Tropical
gteoperaciones.tropical@barcelomaya.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 15, 2014

This beautiful hotel has comfortable lounging areas throughout. There are fountains and pools for added beauty. The rooms are clean, nice, spacious enough, providing you with a very comfy bed, sitting area, storage area. The airconditioned room was easily controlled, light swithes by the headboard for extra ease. The in room bar fridge restocked daily with water,soft drinks or beer. Coffee pot in room also, Spacious balcony to enjoy your morning coffee on. We found the rooms to be quiet and were never disturbed by other people. Swim up bars staffed efficiently with short wait times. Al a Carte restaurants and buffet provided a variety of tasty delicious food to keep all tastes happy. If you dont enjoy the food here, you are very very fussy. The pool areas are clean with plenty of loungers, the beach area the same. Both are beautiful. We found there was great snorkeling in the area, seen plenty of colorful fish, swam beside a few turtles. Very very nice. Short walks to the other hotels or take the train that tours the resorts at no cost. We found plenty to do during the days off and on the resort. As we are early risers we did not explore the night life as the days were full. As this was our first trip to Mexico I was a bit nervous to travel here. I would like to add that I felt perfectly safe at all times at the resort. I also felt very safe on our trips away from the resort. We found the Mexican people to be very friendly and very helpful and enjoyed talking with them alot. We do not speak Spanish but found we were always able to communicate with staff, or they would call another person over to help if they could not understand us, it was very nice. I would have liked to see free internet as I found communicating back home to be a bit pricey. All in all a great trip with lots of memories. We would definitely like to return to this hotel some day when possible.

Room tip: The building are all named, we were in the Veracruz building and enjoyed it. I think they are all well situated. Some might be better than others, but we always found the short walk to and from the restaurants or buffets were very good for us.
Date of stay: March 2014
  • Trip type: Traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank lacommom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BMAYATROPICAL-GS, Gerente at Barcelo Maya Tropical, responded to this reviewResponded July 28, 2014

Dear lacommom,

We cannot thank you enough for your kind comments. We accommodate many guests each day and we strive to make their stay a satisfying one. One of our goals is to provide service and facilities of great quality.

We look forward to host you again in the future. Please do not hesitate to contact us any time before you coming back.

Warmest Regards to Lacombe, Canada.

Barceló Maya Tropical
gteoperaciones.tropical@barcelomaya.com
*

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 13, 2014

When we arrived the staff at the front desk was very pleasant.
Our Apple Concierge was extremely helpful, when we mentioned that we wanted to do an ATV, zip line tour he was very knowledgeable. We booked "Mayan Adventure" tour and it was AWESOME!!! We also went into Playa Del Carmen one day. Javier & Sammy (our Apple Concierges) were wonderful and both extremely helpful.
We had a nice room in a good location. The pillows were extremely soft so we requested firmer pillows. We asked our concierge for firmer pillows, housekeeping brought the pillows but then the next night they brought back the original pillows, the following night they brought back the firmer pillows. Luckily we are go with the flow kinda people so we just laughed it off. Another small issue with housekeeping was the apparent shortage of washcloths. Typically while cleaning, when you take 2 washcloths you replace with 2 new ones, not take and not replace at all.
Not that it made a difference to us but there is NO free wi-fi. You have to pay a daily or weekly rate. Specialty restaurants had amazing food. At times it seemed difficult to get a "normal" eating time but as long as you are willing to compromise the food is well worth it. This also gets you more time by the pool or ocean. This is never a bad thing!
Snorkeling right off the beach is awesome! There is so much sealife around it can keep you busy for hours. We did bring our own gear but you can also visit the dive shack for snorkeling.
Sherri Hall from Tripguy was an awesome travel agent. She did a wonderful job listening to all of our requests of want/needs to make this a memorable 10th anniversary. She delivered everything we asked for. I will definitely be using her again. Sherri, thansk for mentioning our anniversary to the resort. We were delivered a bottle of champagne & a "love bird" cake as an anniversary gift. After this we decided that we aren't waiting 10 years to vacation again so we will be calling sooner than later!

Room tip: Ask for a room facing the pool/ocean. This location is great and offers great views. Note: I'm not sure that Tropical has any "Oceanfront" rooms.
Date of stay: February 2014
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
5  Thank Jennifer M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BMAYATROPICAL-GS, Gerente at Barcelo Maya Tropical, responded to this reviewResponded March 14, 2014

Dear Jennifer,
We would like to thank you for choosing Barcelo Maya Tropical to expend this special trip, we are glad to know you liked the bottle of champagne and the "love bird" cake which were sent to wish you congratulations on your Anniversary, we really appreciate your visit and the time taken to write your impression about your stay, Barceló Maya Beach Resort is committed to providing our guests with the highest quality services and facilities, we will work on the housekeeping issues to improve them, we thank you for your comments regarding front desk staff, specialty restaurants and beach.
We look forward to hosting you again in the future.
Best Regards

La Gerencia
Barcelo Maya Tropical
gteoperaciones,tropical@barcelomaya.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
View more reviews