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“Great resort for a senior trip”

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Barcelo Maya Tropical
Ranked #7 of 17 Hotels in Puerto Aventuras
Reviewed March 20, 2014 via mobile

We just returned from a week at the Barcelo Tropical and had a fabulous time, with 50 students from our son's senior class and their families all enjoying the resort's amenities. Our rooms were clean and well appointed. Beds were somewhat hard - our younger son had the most comfortable bed on the couch. Fridge was restocked daily. Bring an extension cord or power strip - the lack of outlets had us scrambling when we had to recharge our electronics at the end of the day. :)
The food at the buffets was varied and good quality. The servers were fabulous and spoke good English. The restaurants also had good food and service - just make sure to make your reservations ASAP after arriving. Santa Fe steak house was our favorite.
The pool and beach areas were some of the best we have seen at a resort of this type. Need to save pool chairs by 8:30 or so, but beach chairs were plentiful throughout the day, even with a large group such as ours. Very clean, and the swimming and snorkeling were great. Bring an inflatable if you want also.
Bars/bartenders were good - they just need more bartenders at the swim-up bars. If you bring a large insulated mug they will fill it for you so you don't need to go back as often. Entertainment - meh, but wasn't expecting much. Some fun little shops to browse through too.
Do be aware that there does not appear to be much leeway in customer service - do NOT be late for dinner reservations, you won't be able to get in. Need more than 2 room keys? $5 a pop. Don't loose your towel or towel card, or it's $20. And the wifi - $50 a week. A lot of nickel-and-diming considering how much we paid. However, overall we and our large group had a fantastic time, and we may be back in a couple of years for another senior trip...

Stayed: March 2014, traveled with friends
4  Thank djm2359
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BMAYATROPICAL-GS, Gerente at Barcelo Maya Tropical, responded to this reviewResponded July 30, 2014

Dear djm2359,

We really appreciate the opportunity to host your trip at Barcelo Maya Tropical. Thank you for the time taken to write your kind comments regarding your past stay.
We look forward to host your family again in the future. Please do not hesitate to contact us any time before you coming back as we are committed to providing our guests with the highest quality services and facilities.

Warmest Regards
La Gerencia
Barcelo Maya Tropical
gteoperaciones.tropical@barcelomaya.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviewed March 17, 2014

Pluses:
- Plenty of seating at pool and beach areas (no need to save chairs)
- Plenty of sun and shade at pool and beach areas
- Beach volleyball nets (2)
- Well laid out resort
- Short walking distances
- Immaculately kept grounds/buildings
- Lovely water fountains/features
- Super friendly employees
- Wheel chair accessible
- Self serve Corona tap at pool area bars
- Excellent buffet choices
- Hostess escorts you to your table of choice (no need to save a table)
- Full bar service during meals
- Large clean rooms
- Terry cloth house coats
- Each room has a balcony
- Bar fridge with free access to water, soft drinks and cans of Corona beer
- In-room safe for your valuables
- Quaint on-site gift shop market place
- Churros to die for

Minuses:
- No towel sculptures :(
- No nicely folded toilet paper ends
- Bathroom taps/drains showing age
- One waste basket
- Face cloths not always provided

If you can put up with a few minor inconveniences like those that I’ve listed, I guarantee that you will fall in love with the place. I’ve never been to a resort where I’ve felt more relaxed than here. No rushing for beach chairs. No scrambling to save a good table. Top quality restaurant/buffet service. Lots of food choices. I can’t ever remember being in the water so much at a beach. Floaties are allowed. Absolutely beautiful!!!

  • Stayed: March 2014, traveled with friends
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1  Thank mockingbird123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BMAYATROPICAL-GS, Gerente at Barcelo Maya Tropical, responded to this reviewResponded July 28, 2014

Dear mockingbi.

We really appreciate your visit to Barceló Maya Tropical. Thank you very much for sharing your experience, your scores and recommendations.

Barceló Maya Tropical is committed to providing our guests with the highest quality services and facilities, we will work on Housekeeping and maintenance issues to improve them.

Your comments are important to the success of our organization, as we rely on you, our guest, to tell us how we are doing and how we can better meet your needs.

We would be honor to host you again in the near future.

Warmest Regards to Rothesay, Canadá.

Barceló Maya Tropical
gteoperaciones.tropical@barcelomaya.com
*

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Reviewed March 16, 2014

the food was great, the resort was great, the beach was great! I went with my sister and it was her first trip therefore I chose this resort as I had already stayed there and wanted her to have a good experience for her first trip to Mexico. The resort was even better than the last time I was there as they now have a dolphinarium right on site and a shopping plaza.

Room Tip: ask for a room on the main floor, especially if you are close to the pool/beach.
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  • Stayed: March 2014, traveled with family
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2  Thank ldemme26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BMAYATROPICAL-GS, Gerente at Barcelo Maya Tropical, responded to this reviewResponded July 26, 2014

Dear Idemme26,
Let us start by thanking you for being our repetitive guest and sharing your experience on Trip Advisor. Our main goal is to fulfill the expectations of every single guest we have the pleasure of serving, since we want them to return home totally satisfied and with the desire to visit us again.
Thank you very much for your kind evaluation of our Service. We look forward to host you again in the future.
Waemest Regards
La Gerencia
Barcelo Maya Tropical
gteoperaciones.tropical@barcelomaya.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 16, 2014

We stayed here last year with my two children. I paid for an oceanview room and was told that they don't have any oceanview rooms. Save your money and don't pay for the upgrade. I spent two days arguing with Air Canada Vacations and the hotel and nothing was done to resolve it. This is false advertising.
The kids club was also terrible. They have very few activities for the children. They should take a few lessons from Dreams Palm Beach in Punta Cana. They had a fantastic kids clubs with activities all over the resort and a phone for parents to stay in touch with the children. Barcelo had a TV which i had to rescue my kids from. You know it is boring when your kids want to leave.
The service was also terrible. My daughter fell asleep in my arms at dinner and they wouldn't let me bring some bread and yoghurt back to the room for her. Terrible customer service!! The resort is too large - terrible when you need to get the kids to the doctor's office due to ear infections from the pool water. Beware of this resort.
I will not return and discourage anyone from this resort.

Room Tip: Don't pay for oceanview - they don't have any. It's a complete scam from all the vacati...
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  • Stayed: April 2013, traveled with family
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5  Thank jentobin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BMAYATROPICAL-GS, Gerente at Barcelo Maya Tropical, responded to this reviewResponded July 30, 2014

Dear jentobin,
We have read your opinion and we would like to send you a sincere apology for not answer you before and for the bad impression taken from our kids club and service. You can be assured we are committed to providing our guests with the highest quality of services and facilities; We look forward to host your family again in the future. Please do not hesitate to contact us any time before you coming back as we would like to erase the bad impression taken from Barcelo Maya Tropical.
Best Regards,
La Gerencia
Barcelo Maya Tropical
gteoperaciones.tropical@barcelomaya.com

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Reviewed March 15, 2014

This beautiful hotel has comfortable lounging areas throughout. There are fountains and pools for added beauty. The rooms are clean, nice, spacious enough, providing you with a very comfy bed, sitting area, storage area. The airconditioned room was easily controlled, light swithes by the headboard for extra ease. The in room bar fridge restocked daily with water,soft drinks or beer. Coffee pot in room also, Spacious balcony to enjoy your morning coffee on. We found the rooms to be quiet and were never disturbed by other people. Swim up bars staffed efficiently with short wait times. Al a Carte restaurants and buffet provided a variety of tasty delicious food to keep all tastes happy. If you dont enjoy the food here, you are very very fussy. The pool areas are clean with plenty of loungers, the beach area the same. Both are beautiful. We found there was great snorkeling in the area, seen plenty of colorful fish, swam beside a few turtles. Very very nice. Short walks to the other hotels or take the train that tours the resorts at no cost. We found plenty to do during the days off and on the resort. As we are early risers we did not explore the night life as the days were full. As this was our first trip to Mexico I was a bit nervous to travel here. I would like to add that I felt perfectly safe at all times at the resort. I also felt very safe on our trips away from the resort. We found the Mexican people to be very friendly and very helpful and enjoyed talking with them alot. We do not speak Spanish but found we were always able to communicate with staff, or they would call another person over to help if they could not understand us, it was very nice. I would have liked to see free internet as I found communicating back home to be a bit pricey. All in all a great trip with lots of memories. We would definitely like to return to this hotel some day when possible.

Room Tip: The building are all named, we were in the Veracruz building and enjoyed it. I think they are all w...
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  • Stayed: March 2014, traveled with friends
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4  Thank lacommom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BMAYATROPICAL-GS, Gerente at Barcelo Maya Tropical, responded to this reviewResponded July 28, 2014

Dear lacommom,

We cannot thank you enough for your kind comments. We accommodate many guests each day and we strive to make their stay a satisfying one. One of our goals is to provide service and facilities of great quality.

We look forward to host you again in the future. Please do not hesitate to contact us any time before you coming back.

Warmest Regards to Lacombe, Canada.

Barceló Maya Tropical
gteoperaciones.tropical@barcelomaya.com
*

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Reviewed March 13, 2014

When we arrived the staff at the front desk was very pleasant.
Our Apple Concierge was extremely helpful, when we mentioned that we wanted to do an ATV, zip line tour he was very knowledgeable. We booked "Mayan Adventure" tour and it was AWESOME!!! We also went into Playa Del Carmen one day. Javier & Sammy (our Apple Concierges) were wonderful and both extremely helpful.
We had a nice room in a good location. The pillows were extremely soft so we requested firmer pillows. We asked our concierge for firmer pillows, housekeeping brought the pillows but then the next night they brought back the original pillows, the following night they brought back the firmer pillows. Luckily we are go with the flow kinda people so we just laughed it off. Another small issue with housekeeping was the apparent shortage of washcloths. Typically while cleaning, when you take 2 washcloths you replace with 2 new ones, not take and not replace at all.
Not that it made a difference to us but there is NO free wi-fi. You have to pay a daily or weekly rate. Specialty restaurants had amazing food. At times it seemed difficult to get a "normal" eating time but as long as you are willing to compromise the food is well worth it. This also gets you more time by the pool or ocean. This is never a bad thing!
Snorkeling right off the beach is awesome! There is so much sealife around it can keep you busy for hours. We did bring our own gear but you can also visit the dive shack for snorkeling.
Sherri Hall from Tripguy was an awesome travel agent. She did a wonderful job listening to all of our requests of want/needs to make this a memorable 10th anniversary. She delivered everything we asked for. I will definitely be using her again. Sherri, thansk for mentioning our anniversary to the resort. We were delivered a bottle of champagne & a "love bird" cake as an anniversary gift. After this we decided that we aren't waiting 10 years to vacation again so we will be calling sooner than later!

Room Tip: Ask for a room facing the pool/ocean. This location is great and offers great views. Note: I'm...
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  • Stayed: February 2014, traveled as a couple
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5  Thank Jennifer M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BMAYATROPICAL-GS, Gerente at Barcelo Maya Tropical, responded to this reviewResponded March 14, 2014

Dear Jennifer,
We would like to thank you for choosing Barcelo Maya Tropical to expend this special trip, we are glad to know you liked the bottle of champagne and the "love bird" cake which were sent to wish you congratulations on your Anniversary, we really appreciate your visit and the time taken to write your impression about your stay, Barceló Maya Beach Resort is committed to providing our guests with the highest quality services and facilities, we will work on the housekeeping issues to improve them, we thank you for your comments regarding front desk staff, specialty restaurants and beach.
We look forward to hosting you again in the future.
Best Regards

La Gerencia
Barcelo Maya Tropical
gteoperaciones,tropical@barcelomaya.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 13, 2014

We booked this all inclusive trip for our family of 6- 2 adults and 4 kids, back in September. We were a little nervous as it was the kids first time out of the country- but they had the best time. The hotel was beautiful and had a wide array of activites for everyone! The buffet was perfect for our children who all found things to eat- breakfast was their favorite. The pools are clean and beautiful and my children made many friends during the day. The beach is a little rocky at the start but once you get past them the water is clear and beautiful and the kids had fun surfing the waves. The 2 older girls swam with the dolphins and the 2 younger girls attended some activities at the kids club and the pottery painting- but they mostly enjoyed the kids water park which was perfect for them. My husband and I had the couples massage which was extremely relaxing. We ventured to Playa del Carmen, and had a great time eating at one of the local restaurants and shopping. With that being said there is a great shopping area over at the Colonial that the kids enjoyed even more than the town and may have had less bartering. We ate at 2 speciality restaurants , the Carib at the Palace and the food and service were impeccable- they even accomodated my husbands request to have flowers driven in from Cancun for our table- the other was the Steakhouse which was also delicious. I always judge a place on how well they treat my children and I could not be happier- the kids had a great time and want us to book again for next year. The only issue we had was that we did not bring enough sunscreen and we ended up having to buy it at the store in the lobby and it is $44 US which is very pricey- but this was our fault not theirs. We will definately be back next year as this was probably one of the most relaxing and carefree vacations we have ever had- great place to bring kids!

  • Stayed: February 2014, traveled with family
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3  Thank ddmac6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BMAYATROPICAL-GS, Gerente at Barcelo Maya Tropical, responded to this reviewResponded July 30, 2014

Dear ddmac6
We appreciate your kind comments and the time you took to share them on Trip Advisor, it is very important for us to thank our guests’ confidence. Your comments are important to the success of our organization, as we rely on you, our guest, to tell us how we are doing and how we can better meet your needs. We are happy to know your children enjoyed the water park.
We hope you will allow us the opportunity to serve your future lodging needs.
Best Regards,
La Gerencia
Barcelo Maya Tropical
gteoperaciones.tropical@barcelomaya.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Barcelo Maya Tropical

Address: Ctra. Federal Chetumal - Puerto Juarez, Km 266,3, Puerto Aventuras 77750, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Puerto Aventuras
#6 Top resorts Hotel in Puerto Aventuras
#6 On the Beach Hotel in Puerto Aventuras
#6 Family Hotel in Puerto Aventuras
#6 Luxury Hotel in Puerto Aventuras
#7 Spa Hotel in Puerto Aventuras
#8 Romantic Hotel in Puerto Aventuras
Price Range: $230 - $480 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Barcelo Maya Tropical 4*
Number of rooms: 479
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Also Known As:
Barcelo Maya Tropical Hotel Puerto Aventuras
Barcelo Puerto Aventuras
Barcelo Hotel Puerto Aventuras
Barcelo Maya Tropical Riviera Maya/Puerto Aventuras, Mexico

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