This was our second trip to Barcelo Maya both times we stayed at Tropical ,we like the proximity of the building to our favorite part of the beach and service at Tropical is a little better compare to other buildings. Since we went for almost 3 week ,we wanted to make sure that everybody will stay at the place that we like . In general all our stay was very nice ,except we've noticed few changes to worse.
Overall room cleanness is good .Towels and bed sheets need to be replaced ,almost all of them are stained , gray instead of white and borders are ripped off which makes it pretty uncomfortable to use them.
A/C cools excellent ,which is very important during summer . Room beverage service is not efficient as 2 years ago, they will skip on stoping to fill the fridge with drinks , but they will come very quick if called for service.
Food at the buffet restaurant is still good , it's not a gourmet ,but it's fine . Waiters are nice, courteous and well trained. The hotel uses bottled water at all it's restaurants ,so don't be afraid to drink water ! Japanese restaurant was great and we loved the show chef makes, but it books fast.
Beach is great as always , not as clean compare to previous time. There was one issue I have to mention about, my husband and my daughter had some kind of chemical burn or poison ivy, he had it on his arm,chest and back and she had it on her hand. They were not in contact with plants ,but only towels and chairs at the beach . And it's clearly looked like areas that were in contact with something. At first I thought they had a sun burn ,but next morning it was clear that it was something else. Coming back to Houston, I had to take them to dermatologist office immediately . It took a long time and 2 different creams to clear those out ,until now my husband has a spot on his back . I still wonder what chemical did they touched ,maybe something that was spilled on chairs or who knows what. With that said beach chairs should be more clean.
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- Also Known As:
- Barcelo Maya Tropical Hotel Puerto Aventuras
- Barcelo Puerto Aventuras
- Barcelo Hotel Puerto Aventuras
- Barcelo Maya Tropical Riviera Maya/Puerto Aventuras, Mexico