I went with my family (more than 10) including some children. It was my first time there but second for my son and his wife (previously at Colonial).
Let me start with the goods: very beautiful property, well maintained landscaping, good weather, exciting time with fishes around the dock (you can touch them,hundred of them).
Regarding meals, they were acceptable. Breakfast was the better with more options.Staff was gently but need more training and experience (don't know what a diet Coke is?).
Pools are wide and plenty of activities for children and adults.
Room were clean and wide with balcony. Room maid was good.
Beach has rocks but you can find some spots with no rocks and take a good time there. Aquatic sports are good and easy to get some equipment. Jet sky expensive.
Now the bad: many "rules" that could affect your visit. Example: "no allowed tables at restaurant with more than 8 people because it is not the "rule". When asked for two attendants and join two tables,they said it is not the "rule". Another example: while waiting for family I put my feet on a living room table ( I know it is bad education, but relax we were on vacation and it was only for few seconds). Immediately a courteous girl came and asked me in front of everybody to put my feet down because it was not the "rule". For me it had no sense to act in this way for only few seconds of breaking the "rule". After several complaints we finally got a table to accommodate entire family, but I still asking me if for they "client satisfaction" is first instead of unnecessary "rules".
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- Also Known As:
- Barcelo Maya Tropical Hotel Puerto Aventuras
- Barcelo Puerto Aventuras
- Barcelo Hotel Puerto Aventuras
- Barcelo Maya Tropical Riviera Maya/Puerto Aventuras, Mexico