We stayed for a week with two kids. Some of the negative reviews were concerning, but we took a chance as it came highly recommended by a friend who stayed here last year.
The resort is about 1 hour by cab from Cancun airport. We booked the airport transfer using USA Transfer - as recommended by my friend. They had to be paid in cash, but was prompt and safe.
The resort is huge, and it takes a few days just to explore everything within the resort. There are five resorts here, going from the least expensive (beach, caribe), intermediate (colonial, tropical) and the best one (palace). Palace was sold out, so we got tropical. The guests in the better resorts can use the amenities in the lesser ones, but not the other way around.
All food and drinks are paid for including the tips, but it is a good idea to tip anyway. Daily buffet breakfast/lunch/dinner is excellent. You need to make reservations for dinner in the restaurants - you get a few coupons based on your length of stay. We din't have problems with reservations. However the service/food there was below our expectation. We ended up not using one of our reservations.
The older reviews helped us set the correct exceptions on service/staff. I found that they were nice and friendly. Some of the staff i think are a bit reserved, they were not being rude, that is just the way they are. By the end of our stay, some of the restaurant staff knew me by name and also knew what to bring me!
Tropical : Expect to do some walking, as the pools are near the beach and the restaurants are near the lobby. Our room was on the second floor, almost in the middle, we found this to be ideal - short walk to the pool as well as to the restaurants and shows. The walk ways from the room to restaurants are covered, so you don't have to worry about the sun/rain.
The pools are large and well maintained. Sign up for activities, there is something going on every day. There are shows every night, we went to the circus show which was nice.
We took the segway ride as well as an ATV drive to a ceynote near the resort. Both these activities need to be booked, and there is an extra charge for these. The kids loved the ATV ride as well as the segway tour.
You can make reservations to other activities from the hotel. We took the one day Xel-Ha/Tulum tour. We reserved a day trip to Chichen Itza using Yuca Treks, as the tour offered from the hotel was slow and reached there only by noon.
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- Also Known As:
- Barcelo Maya Tropical Hotel Puerto Aventuras
- Barcelo Puerto Aventuras
- Barcelo Hotel Puerto Aventuras
- Barcelo Maya Tropical Riviera Maya/Puerto Aventuras, Mexico