I stayed at this hotel in October for 10 days with my Mother for a family Reunion. Our family was getting together to celebrate a birthday !!
From the moment of arrival I got an instant headache. I had booked our rooms 5 months in advance and the hotel put us in the Barcelo Colonial because they had no more rooms left in the Barcelo Tropical.
We did not fight with them on this as we had just come all the way from Australia !!!
As their was 22 of us when we booked the restaurants for dinner they were not very helpful with seating us together. However while staying at the hotel their were 2 conventions for over 2000 people. The hotel closed down half the beach for them and allocated certain pools for them. One night they had a show on in the theatre for them which went on until 1am in the morning and they called this a family/children friendly hotel…. The noise was so loud we complained 3 times.
By the way this hotel has NO FREE WIFI, not even in the lobby!!!
The food was very much the same day in day out and for lunch and for dinner.
One last thing…. customer service at this hotel is crap they only take notice of you if you have money! But don’t get me wrong we met some nice waiters here, who were very good!!
Over all i would not rate this a 4 star hotel , its not even close!!
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- Also Known As:
- Barcelo Maya Tropical Hotel Puerto Aventuras
- Barcelo Puerto Aventuras
- Barcelo Hotel Puerto Aventuras
- Barcelo Maya Tropical Riviera Maya/Puerto Aventuras, Mexico