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Barcelo Maya Colonial
Ranked #5 of 17 Hotels in Puerto Aventuras
Montreal
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Here's the truth and nothing but the truth...”
Reviewed February 7, 2013

I got very nervous reading reviews from the Barcelo Maya Colonial resort. I had many reservations. We decided to go there because my sister-in-law went there with friends and family and LOVED it. They had talked about it for the past 7 years. So here is my honest review.

We went from Jan 29, 2013 - Feb 5, 2013...yes just returned. The people working at the hotel were courteous.

ROOMS: We got our room right away and got a King size bed on the second floor which we had requested. We were facing the forest but that was ok, it was extremely peaceful and we could sit and watch the birds. We were given beach towels in our room and the room was very clean. The fridge was well stocked. The beds are hard, but I love hard beds. There were 4 pillow types (soft and hard) so you had a choice. The bathroom is clean and has a rain-shower. There were also soap dispensers filled with shampoo, conditioner and body wash. If you're picky with your products then you might want to bring your own. There is a makeup mirror and a hairdryer. The air conditioning worked well but if you put the fan on too high it made a noise. There is a good safe and an ironing board with iron. The towels were a bit rough, but they did the job. The sheets were a bit hard but very clean. Nothing you can't get used to.

I read in other reviews that people found bugs in their rooms which freaked me out. It all became very clear to me when I noticed that those who had rooms on the ground floor often left their balcony doors open. Of course you'll get bugs and maybe other creatures in your room if doors are left open.

BEACH/POOLS: Walking the grounds to the beach was really beautiful. They keep the grounds very green and clean. There weren't any huts on the beach but there were plenty off palm trees which give off shade. There were many pools, but none were heated. There was great music next to the pool so if you like the loud music and the aqua-aroebics, you will enjoy that spot. The ocean water was beautiful and clear. I brought my snorkelling kit but realized I didn't need it because the fish swam around your feet looking for food. It's beautiful. The first day we walked into the ocean, we needed water shoes 'cause there were many rocks where you enter in to the water. Amazingly enough, the rest of the week the rocks disappeared! It was great to walk in. There is not much room to swim because there is a lot of reef which is great for snorkelling, but we managed it.

FOOD: There are many buffets near the beach with a lot of variety in food, but if you test everything everyday, you will get bored. The variety is usually the same every day. The Marenostrum (seafood) and Kyoto (Japanese) were my favourite. The seafood was very tasty and the Kyoto was very entertaining and tasty as well. Men have to wear pants to the a la cart restaurants.

I can tell you I was very freaked out with some of the reviews, but really, you have to remember that you are in a foreign country! Remember that they are Spanish speaking people and you should respect everyone. Learn a bit of Spanish and it will work out well for everyone. Leaving tips always helps as well. Being away from the snow and the cold was well worth it. Enjoy it.

Room Tip: Try and get a room on the top floor and near the beach. It can be very noisy.
See more room tips
  • Stayed January 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank bubluv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BMAYAFASEII, Gerente at Barcelo Maya Colonial, responded to this review, June 23, 2016
Dear guest:

Is a pleasure for us to know that you enjoyed your stay, also thank you for take your value time to share with us your experience, was an honor to have had the opportunity to serve you, we hope to receive you once again very soon.

Best Regards.
La Gerencia
jeferecepcolonial@barcelomaya.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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5,639 reviews from our community

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Rating summary
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Traveler tips help you choose the right room.   Room tips (746)
Date | Rating
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English first
New York
Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed February 4, 2013

Very nice property that links 5 large hotel properties together. It's a wonder how they can accomodate a thousand members in our group in a coordinated fashion. Everything was handled from transport to and from the hotel right down to managing our dining (formal and informal). There's plenty to do like sea rafting, snorkeling, volleyball, basketball, tennis and such. Food was plentiful as well as the open bar. Protip: Do be careful about alcohol and the sun. It's a bad combo for those not fully initiated. Beach is pristine and the pool is really large where you also have a bar poolside. Overall, will come again.

Room Tip: Choose the top floors closest to the lobby so as to get the best sleep and avoid the noise.
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  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank hungry_travelr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BMAYAFASEII, Gerente at Barcelo Maya Colonial, responded to this review, June 23, 2016
Dear Guest:

On behalf of Barcelo Maya Colonial staff, I would like to thank you for taking the time to give your comments following your stay with us. I can see you and your family have enjoyed every time you spend.
We accommodate many guests each day and we strive to make their stay a satisfying one.
We look forward to welcome your family back in the future.

Warmest Regards
La Gerencia
jeferecepcolonial@barcelomaya.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
HOT SPRINGS VILLAGE
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed February 2, 2013

I'm writing this as an afterthought. I just recently returned from another resort comparible to Barcello Maya/Colonial, where we met another couple who had stayed at the same two resorts as us. We both agreed that the food here was better, and that the beach was much better because of the snorkeling.We saw stingrays and many varieties of fish. The downside here was that you could not hardly find a staff person who could speak english, which to me is imperative in a front desk situation. The resort was beautiful, and the people were nice. My trip here was good,and though I didn't have children with me, the children that were there, were having a great time. I would recommend this resort, it was very nice.

Room Tip: I would go for the second or third floor, it helps with the musty tropical smells.
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  • Stayed March 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank trip224
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BMAYAFASEII, Gerente at Barcelo Maya Colonial, responded to this review, June 23, 2016
On behalf of Barcelo Maya Colonial staff, I would like to thank you for taking the time to give your comments following your stay with us. I can see you and your family have enjoyed every time you spend.
We accommodate many guests each day and we strive to make their stay a satisfying one.
We look forward to welcome your family back in the future.

Warmest Regards
La Gerencia
jeferecepcolonial@barcelomaya.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edmonton, Alberta, Canada
Level Contributor
40 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed January 31, 2013

This was my very FIRST visit to Mexico and to an All Inclusive Resort. I lived in the Cayman Islands for 7 years, so I have a good knowledge about beaches and high class hotels, sadly, Barcelo Colonial did not meet my low expectations! We stayed there Jan. 19th - 27. We had 2 rooms.

My Pros and Cons
PROS
Beautiful Beach and Snorkeling - lots of wildlife in shallow water
Beautiful Resort with lots to to for family and kids
Nice Rainwater Shower Head in all rooms

My Cons
Room dirty upon 3am arrival
Stained Sheets
We tipped great every day and only had 1 night of {Turn down service - which only included 2 chocolates on your bed} others had it more or less depends on your maid...- very inconsisitant!!
Line ups at Buffet for hot food
Line ups in Bathrooms with no toilet paper
Line ups at all bars {staff shortage?}
Food very average, , only saw bacon 1 day out of 8 for breakfast
A friend had all her money and jewelary stolen, due to not locking her safe!!!
My daily 2 week supply of prescription contact lens' went missing {NEVER had this happen at any hotel in my life}
And last but not least, had to deal with very rude, arrogant, lazy guy at reception desk!

This was our experience, paid a premium price $1600 and definitely didn't get premium service, save your money and go someplace else that will appreciate your business and give your personalized treatment. I will return to Mexico, but not to Barcelo.

Room Tip: Stay at Jalisco if you want a quiet place
See more room tips
  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
16 Thank LisaA66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BMAYAFASEII, Gerente at Barcelo Maya Colonial, responded to this review, June 23, 2016
Dear Guest:

Thank you so much for share with us your opinion in reference to your stay in our hotel, please receive our sincerely apologize if we caused you some discomfort, we are taking your comments with special consideration.
The service flaw that you mentioned was shared with our staff involved be sure that all the measure will be taken in order to correct each of the them.
Best Regards.
La Gerencia
Jeferecepcolonial@barcelomaya.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Marshall, Wisconsin, United States
1 review
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed January 27, 2013

Our family of 4 just returned from our first trip to the Colonial and stayed Jan.19 - 26th. We had 2 rooms, my wife and I and our 18 yr old son and 21 yr old daughter. After reading some of the recent negative reviews, I wondered if these people actually stayed at the same resort. Yes, there were a few small issues, but if you're looking for perfection at a resort, you usually have to spend big bucks 1,500 pp +. We spent 1,241 pp, well worth the money. Rooms: We had requested 2 - 2nd or 3rd floor rooms, which we didn't get. And as some reviews stated, our room was musty smelling, while our kids room was fine. We asked that evening for a 2nd or 3rd floor room change, and they told us to come back the next day about 11:00 am. We did and got our 2nd floor room, was just fine.Very clean, nothing outdated except TV, but I didn't go to Mexico to watch TV! I've seen complaints about check in, it was quick. We went straight to reserve our specialty restaurants, it was easy and we got pretty much all the times we wanted at 4 places. The quality at all was good. I've also seen complaints about service and unfriendly employees. We had a slow draining sink in our bath and loose cabinet hinge. I saw what looked like a maintenance guy in the hall, and asked him if he could look at these. Although he spoke little english, he quickly fixed these 2 issues with a smile and was on his way. The cleaning ladies and ground keepers all said hola' and smiled as we walked by. The beach area where the chairs and palm trees are was raked every morning by hand by 6:30 am. The pool area, miles of walkways, and beach areas are BEAUTIFUL, you won't find much better for the money. Beach: yes there are some rocks along certain areas of this huge Barcelo complex, but just walk a little ways and you'll find many areas of nice sand. Snorking: Fantastic! Swim under the pier with HUNDREDS of fish. In front of Palace, swim out to last swim buoy nearest Palace. Water is about 10 - 12 feet deep, with a fantastic reef. Huge variety of colorful fish. To see sea turtles snorkel early morning or late afternoon (3:30 to 4:00) in front of Palace. I saw 7 to 8 one afternoon plus 2 huge stingrays.Buffets: I've had better, and i've had worse. Some items were cold when we got them, but over all our family gave it a thumbs up. Our favorite was the breakfast buffet, lots of variety. The beach lunches also had good variety, more than just burgers, fries, and chicken nuggets. We were told by the hotel that they were booked full the week we were there, yet you really didn't feel crowded at restaurants, the pool, or beach. I'm early riser,loved watching the sunrise, and usually got our beach chairs early. I would say you usually had to about 9:00 to get 4 or more chairs in the best spots, other wise you might have to spend a little time looking. Although this is all-inclusive, we did tip cleaning personal ,waiters,bartenders. I saw these people woking very hard to make us wan't to come back, which we plan to. My wife and I have been to some nice places in the carribian, and we both agreed leaving this place was harder than any we've been to.

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
14 Thank Trenton M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BMAYAFASEII, Gerente at Barcelo Maya Colonial, responded to this review, June 1, 2016
Dear Trenton:

On behalf of Barcelo Maya Colonial staff, I would like to thank you for taking the time to give your comments following your stay with us. I can see you and your family have enjoyed every time you spend.
I can let you know that all guest comments whether negative or positive are very important to us, as they show us the areas that we need to improve.
We accommodate many guests each day and we strive to make their stay a satisfying one. We look forward to welcome your family back in the future.

Warmest Regards
La Gerencia
jeferecepcolonial@barcelomaya.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed January 26, 2013

Just traveled to Barcelo Maya Colonial and was very disappointed. Service is terrible and front desk people were not responsive to requests. The rooms stunk like mildew and were very funky smelling. Bed sheets were stained and beds were hard as a rock and hurt our backs. Food was worst I've ever had at a hotel. Drinks were watered down. All in all, a terrible experience.

Room Tip: Stay at Barcelo Palace instead
See more room tips
  • Stayed January 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank Lexiro29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BMAYAFASEII, Gerente at Barcelo Maya Colonial, responded to this review, June 1, 2016
Dear Lexiro29:

Thank you so much for share with us your opinion in reference to your stay in our hotel, please receive our sincerely apologize if we caused you some discomfort, we are taking your comments with special consideration.
The service flaw that you mentioned was shared with our staff involved be sure that all the measure will be taken in order to correct each of the them.

Best Regards.
La Gerencia
Jeferecepcolonial@barcelomaya.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Salt Lake City, Utah
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 24, 2013

Pros:
-huge resort
-beautiful facilities, beach, grounds, pool, everything is kept clean
-great for snorkeling, especially at the Palace hotel side and by the pier
-enjoyed the Mexican restaurant
-staff works very hard and are very friendly
-great variety of desserts and the coconut ice cream is a must try
-variety of watersports included

Cons:
-buffet food is a hit and miss, the guacamole from one of the buffet was sour, meat was overcooked and tough
-steak house is not that good
-climate control in the room is broken
-no free wifi and $15 per day

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Alice R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BMAYAFASEII, Gerente at Barcelo Maya Colonial, responded to this review, June 1, 2016
Dear Alice R:

Is a pleasure for us to know that you enjoyed your stay, also thank you for take your value time to share with us your experience, was an honor to have had the opportunity to serve you, we hope to receive you once again very soon.

Best Regards.
La Gerencia
jeferecepcolonial@barcelomaya.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Barcelo Maya Colonial

Property: Barcelo Maya Colonial
Address: Carretera Chetumal-Puerto Juarez | Km 266.3, Puerto Aventuras 77750, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Puerto Aventuras
#3 Romantic Hotel in Puerto Aventuras
#3 Family Hotel in Puerto Aventuras
#4 On the Beach Hotel in Puerto Aventuras
#4 Top resorts Hotel in Puerto Aventuras
#4 Luxury Hotel in Puerto Aventuras
#5 Spa Hotel in Puerto Aventuras
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Barcelo Maya Colonial 4*
Number of rooms: 479
Reservation Options:
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Also Known As:
Barcelo Maya Colonial Hotel Puerto Aventuras
Barcelo Puerto Aventuras
Barcelo Hotel Puerto Aventuras
Barcelo Colonial
Barcelo Maya Colonial Beach Resort
Barcelo Maya Caribe & Beach Resort
Barcelo Maya Tropical & Colonial Beach
Barcelo Maya Colonial Riviera Maya/Puerto Aventuras, Mexico

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