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Barcelo Maya Colonial
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Reviews (6,819)
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Reviewed May 16, 2011

This is our third trip to the Barcelo Maya Colonial - and we STILL LOVE IT! The property is amazing - it's huge, so beautifully landscaped and manicured and the beach is spectacular. Again, I can't figure out how people can complain about this place....the staff couldn't have been more friendly and helpful! Everyone has a smile, always says hello and is ready to help. The service at the buffets and the restaurants was excellent. The food at the buffet is great - not incredible, but we're here to relax on the beach, not spend hours dining. anyway, what buffet is ever a 5 star dining experience?! Even after 8 days of the buffet, I miss their great selections of fresh fruits and vegetables. And the soft serve ice cream is THE BEST. Restaurants were very good - especially the Italian, the Steak House and the Japanese. We had no problem whatsoever making dinner reservations.
The rooms are very comfortable and clean. The bathrooms are great - lots of towels, plenty of hot water. We always leave $3.00 a day for the maids who make up the rooms. they work so hard! Our rooms were always made up before 10:00 a.m. and our refrigerator stocked. I have NO COMPLAINTS - except I want to go back. We were traveling with our son and daughter in law - and I know they felt the same way. This resort does it right - the Spanish Colonial atmosphere is really charming. There's a dive operation on site - Dressel Divers - and they too do an excellent job taking care of their customers. All in all, this is a fabulous resort, extremely family friendly, and so great we can't wait to return!!

  • Stayed: May 2011, traveled with family
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9  Thank HeidiP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BMAYAFASEII, Gerente at Barcelo Maya Colonial, responded to this reviewResponded August 30, 2016

Dear Heidi:

On behalf of our hotel, we would like to thank you for coming to Barcelo Maya Colonial hotel; we also want to thank you for your significant opinion which is very important for us to improve our services and products .

we glad you have a good time during your vacations in our hotel.

we hope to have the privilege and the honor to share with you again soon.

Best Regards.
La Gerencia
jeferecepcolonial@barcelomaya.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 2, 2011

Stayed at the Barcelo Colonial 4/18 - 4/25 for high school spring break. We have been to 4 other all inclusives in Mexico (Moon Palace, Occidental Grand X-caret, Grand Palladium, El Cozumelino).

Pros;
This resort is one of the most beautiful of all the resorts we have stayed at. Very well maintained and clean.
The grounds, beach/water, and pools are unbeatable.
The rooms were adequate with small refrig full of pop/beer/water. Safe that will hold your laptop
Shower had liquid soap, shampoo, and conditioner (not high quality, but worked)
Bath robe/slippers - VERY NICE
The Japanese and Mexican restaurants were very good. Good drinks too!
Corona beer at the help yourself tap was nice and much quicker than standing in line.
Pasta, ice cream,and hamburgers by the pool.... pretty good.
Huge resort .... A LOT of walking!
Cabana's by the pool always could find sun/shade/chairs even though the place was packed.
Shows were much better than at other resorts.

Cons;
Service was unacceptable! I always bring tip money, but this resort had such terrible service I put it in the safe. I realize there were a lot of high school kids at the resort during our stay. I am an adult, have traveled to Mexico and understand the importance of good manners. They seemed to HATE Americans at this resort. A smile or Hola from staff was unusual. . even the management. When someone was nice, it shocked us. This has not been my experience as other resorts. The Mexican people have been so friendly, which is why we keep going back to Mexico.
The food at the buffet was packed with sodium and lacked flavor. It was also VERY repetitive.
The drinks were so watered down they weren't drinkable by the pool. No pool service.
Played the same 4 songs at the activities pool....over and over!

I really wanted to love this resort! It was so beautiful..... but the way we were treated, the food, and the drinks make it impossible to return to this otherwise perfect resort!

  • Stayed: April 2011, traveled with family
    • Value
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4  Thank soccermama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BMAYAFASEII, Gerente at Barcelo Maya Colonial, responded to this reviewResponded August 30, 2016

Dear Guest:

On behalf of our hotel, we would like to thank you for coming to Barcelo Maya Colonial hotel; we also want to thank you for your significant opinion which is very important for us to improve our services and products .

we glad you have a good time during your vacations in our hotel.

we hope to have the privilege and the honor to share with you again soon.

Best Regards.
La Gerencia
jeferecepcolonial@barcelomaya.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 28, 2011

Pros: beautiful gardens, very nice waterpark and nice pool and that's about it.

Cons: staff doesn't seem to care about guests at all and is very unaccommodating. Our room request was not honored. AC in our room was broken and it took them 3 days to move us into a different room and only after Funjet rep asked them. The AC never got fixed and they put someone else in that room. In general the staff is not friendly and is not very willing to accommodate any request whatsoever.

Our clock in the room was broken and was never fixed after 3 requests. It took 3 phone calls to get an extra bed sheet.

It's impossible to get a reservation in a restaurant at any reasonable time - only 9 or 10 pm is available. Yet the one day that we got there at 7:30 the restaurant was half empty.

Service people are slow and disorganized - it takes 30 minutes to get coffee. Also they are not very friendly.

Food variety is poor, and food doesn't taste very good. Seafood restaurant's food was awful.

The pools are huge yet there are only 2 bars at the pools and they are pretty far apart which is inconvenient. No drink service or bar at the beach and pool bar is far from the beach. No entertainment on the beach either except volleyball.

The bottom of the ocean is very rocky, the beach is ok. Also the hotel is almost 2 hours from the airport.

Overall not worth the price we paid - for this kind of money I'd expect far better service.

Room Tip: Avoid rooms facing theatre if you care about noise
  • Stayed: April 2011, traveled with family
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6  Thank yakoali
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BMAYAFASEII, Gerente at Barcelo Maya Colonial, responded to this reviewResponded August 30, 2016

Dear Guest:

Thank you so much for share with us your opinion in reference to your stay in our hotel, please receive our sincerely apologize if we caused you some discomfort, we are taking your comments with special consideration.
The service flaw that you mentioned was shared with our staff involved be sure that all the measure will be taken in order to correct each of the them.

Best Regards.
La Gerencia
Jeferecepcolonial@barcelomaya.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 26, 2011

Hey folks, just came back, awesome week, nice resort, great beach. Overall huge resort, lots of space, perfect place for families travelling with kids (had a 6,8,13 and 17 year old with us). Pools are perfect for lounging, more than enough chairs for everyone + ha-macs! Buffet food is great and lots of choices, self serve bar and beer tap (don't forget your travel mugs, plastic glasses were always in shortage). Beach is great, lots of chairs before 10AM, no problems. Snorkeling is right of the beach (fish are used to being fed, a large group of them maybe 20 feet of the beach, perfect for kids, less than 3 feet water). You can snorkel of the of pier, they give free life vests and there is a stair case for easy access, huge surgeon fish !!).

ok now, observation remarks;
- no free wifi , signal is limited to main lobby area (3$ USD an hour or 12$ a day)
- noisy at night (doors at resort not sound proof, light sleepers beware), students from spring break dead drunk leaving the disco at 3AM ...(i know, it's out of my control but still annoying).
- Lots of shows at night, theater area is huge!, perfect for show goers (they have a kids disco as well, perfect for families)
- Lots of pool activities (pool aerobics,dancing,contests)
- Bars/pool often ran out of (ingredients for drinks) but maybe because it was college week....

overall good week, good resort, like I said maybe because of American college week (university of Michigan) might have been quieter .....


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  • Stayed: April 2011, traveled with friends
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5  Thank Kapatha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BMAYAFASEII, Gerente at Barcelo Maya Colonial, responded to this reviewResponded September 4, 2016

Dear Kapatha:

On behalf of Barcelo Maya Colonial staff, I would like to thank you for taking the time to give your comments following your stay with us. I can see you and your family have enjoyed every time you spend.
We accommodate many guests each day and we strive to make their stay a satisfying one.
We look forward to welcome your family back in the future.

Warmest Regards
La Gerencia
jeferecepcolonial@barcelomaya.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 20, 2011

Despite concerns about safety and water quality, I was pursuaved by my friend and my sister to go to Barcelo Maya Colonial resort in mid April of 2011. I'm SO glad we went. We flew into Cancun, the aiport is very modern, clean and there was no armed security there (at least not visible). The location, weather, ocean and the hotel itself are unbelivably beautiful, unreal. The service and food were remarkable. There were always many different selections, even for the pickiest of "little" guests. All the fun activities - water sports, water park, etc made it so much fun for the kids and the adults. We cannot wait to go back!

  • Stayed: April 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
7  Thank pm1975
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BMAYAFASEII, Gerente at Barcelo Maya Colonial, responded to this reviewResponded September 6, 2016

Dear Guest:

On behalf of our hotel, we would like to thank you for coming to Barcelo Maya Colonial hotel; we also want to thank you for your significant opinion which is very important for us to improve our services and products .

we glad you have a good time during your vacations in our hotel.

we hope to have the privilege and the honor to share with you again soon.

Best Regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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