Overcrowded. No place to sit at meal times. Sun beds all taken by 8am. Food too far part. Room flooded. Manager rude. Staff want tips for everything, even basic stuff. People being sick in pool. Music too loud. This is the good stuff. I don't want to waste your time going into detail regarding the rest. I will leave it up to you to risk it and find out. Everyone at the airport had heard the same about this place when we arrived. It is the level of a poor 3 star Turkey hotel.
Property: Serena Hotel & SpaAddress: Bahia Kantenah 8, Puerto Aventuras 77750, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Shuttle Bus service Swimming Pool
#11 Luxury Hotel in Puerto Aventuras
Hotel Class:4 star — Serena Hotel & Spa 4*
Number of rooms: 179
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- Also Known As:
- Serena Hotel & Spa Riviera Maya/Puerto Aventuras, Mexico