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“Don't do it” 1 of 5 bubbles
Review of Serena Hotel & Spa

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Serena Hotel & Spa
Ranked #17 of 17 Hotels in Puerto Aventuras
leicestershire
Level Contributor
21 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
“Don't do it”
1 of 5 bubbles Reviewed July 31, 2014 via mobile

Overcrowded. No place to sit at meal times. Sun beds all taken by 8am. Food too far part. Room flooded. Manager rude. Staff want tips for everything, even basic stuff. People being sick in pool. Music too loud. This is the good stuff. I don't want to waste your time going into detail regarding the rest. I will leave it up to you to risk it and find out. Everyone at the airport had heard the same about this place when we arrived. It is the level of a poor 3 star Turkey hotel.

Stayed July 2014, traveled with family
Helpful?
12 Thank queenie142
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Serena Hotel & Spa

Property: Serena Hotel & Spa
Address: Bahia Kantenah 8, Puerto Aventuras 77750, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Shuttle Bus service Swimming Pool
Hotel Style:
#13 Luxury Hotel in Puerto Aventuras
Hotel Class:4 star — Serena Hotel & Spa 4*
Number of rooms: 179
Also Known As:
Serena Hotel & Spa Riviera Maya/Puerto Aventuras, Mexico

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