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Reviewed August 26, 2010

My husband and I were so impressed with this resort. It was large enough to have the good services, but small enough to be able to move from place to place without lots of walking. We were concerned about finding folks our age, but met the nicest people just our age (60+) with same interests and same ideas about vacationing. We took advantage of the adults only pool most of the time. It was not ever crowded and the swim up bar was staffed by the best. Our meals were very good. The presentation was lovely. There was a good variety of menu choices and we never had to wait to get into a restaurant. Yes, one restaurant a night is closed. But there are plenty of others open each night to serve the guests. Our rooms were well appointed. The a/c kept the rooms at our pick of temperature. The rooms were serviced twice a day, with a good assortment of drinks in our frig at all times. We did order room service the first day and it was delivered in a timely fashion and the food was good. The entertainment in the evening was ok. Don't expect a great night life at the resort. But for a family or older folks, it was enough. The resort did seem to do lots with the children. The staff was obviously well trained to work with the children. We only left the resort twice during our stay, and then took a taxi. I did a spa treatment and it was very professionsal. Good value. So overall, we were very pleased with the Dreams Resort and Spa. Would go back again. Good bang for your buck!! (Be sure to have footwear to use in your room. The floors are tiled and with the high humidity, can be slippery.)

  • Stayed: August 2010, traveled as a couple
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Thank BevMilford_Illinois
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 25, 2010

Travelled with wife and three children to Dreams PA for 11 days during the middle of August. Have to say we were a little sceptical after reading all the reviews especially after staying at the Dreams in Nuevo Vallarta last May. We thoroughly enjoyed that trip, but this trip ended up being much better, although it did not start out that way.

We booked our trip through bookit.com, and prior to leaving we tried to do a price match as hotelclub.com had the same room but cheaper. Bookit said they could not match their price as we had been upgraded from a garden view room to a marina view room. We said that was fine and expected to be in a marina view room when we got there. Low and behold we arrived at the resort at 5pm after getting up at 230 am and they told us that bookit had us in a garden view room. We complained but to no avail and bookit was no help. We then spoke with one of the Managers (Benhur) and he not only heard us out but placed us in a partial ocean view room and gave us 2 free massage vouchers for the inconvenience. He also upgraded my brother in law to a marina view room from a garden view room for free. This was not the resorts fault, but bookit.com's, but bookit did nothing while the resort stepped up. Definitely top notch service. We spoke to another couple who had a room issue and they were accommodated as well.

Since we are a couple with young children, this resort was perfect for us. This is not the best choice place for couple's without children, but there is an adult side, which is deserted for the most part.

Beach- As previously reported in lots of reviews, the beach area is small, but met the needs of our family. We brought our own snorkel gear and definitely worth it. You can rent equipment there for free for an hour a day, but if you enjoy seeing lots of tropical fish you will want to use it more than that. You can buy gear at the gift shop, but they gouge you. Rest of the beach was fine, as the kids had a blast on the ocean trampoline and looking for sea shells. Unfortunately the climbing iceberg was out of commission. If you want a beach chair you will have to get up early and throw a towel down on it to reserve it. The daily planner says you can't reserve chairs on the beach or the pool and your items will be removed after thirty minutes, but in the 11 days we were there it never happened. They also have a natural pool which is neat and you can see lots of fish there too.

Restaurants- Pleasantly surprised with the food for the most part. Liked everything but the steaks. Some restaurants advertised fillet mignon and when I got it, it was actually eye of round steak. Shrimp and chicken were excellent. Ate everywhere but Oceana, which is the adult only restaurant. Portofino (Italian) is the only restaurant with a dress code. Men have to wear long pants, and if you don't have a pair, they will give you some. Ate a lot at the buffet and found the food to be very good, with stations set up to grill certain dishes to your liking. The buffet does a different theme every night (Caribbean, Mexican, Seafood, Italian, French etc.) so you're not eating the same thing all the time. Gabriela makes some great omelettes for breakfast in the buffet. Drinks were very good and kids like doing the drinks of the day. They have cans of bud light and Corona light as well.

Rooms- Nice and clean, but have a mildew smell to them. Shower situation is not that bad, just throw a towel on the floor. Great air conditioning in the rooms and they and nice and cool when you return from the beach or go to bed at night. Just remember to shut your patio door, because it is so humid that your floor will develop moisture and the air conditioning shuts off if your patio door or room door are open.

Staff- Staff are run off their feet, but service is fairly prompt. The resort was packed and with English as the wait staff's second language they make an effort to get all the orders correct. We tipped always in the a la carte restaurants and occasionally in the buffet when we got good drink service. With the bars we tipped every few drinks. The workers make about $6 a day so a dollar here and there means a lot.

Shows- There are shows either at the theatre or on the beach every night. We saw Caribbean dancers, Mexican dancers, water and fire show, a circus show, a ventriloquist, stand up comedian, and our favourite, Dreams Idol. We're still laughing over Kristi from New Jersey's unique rendition of Def Leppard's pour some sugar on me. All shows were pretty good, except for the comedian who cleared out the theatre after only half of his performance.

Excursions- There are a tonne of side trips to be booked through the concierge desk or at the numerous tour operators, but expect to pay a pretty penny. We found that taking a cab and doing it ourselves was a better option. Playa Del Carmen is a $32 round trip cab ride and worth it for the shopping. Cozumel is a $20 ferry ride once your in a Playa Del Carmen. Tulum was a $55 round trip cab ride from the resort and it cost's $5 to get in and kids are free. We went to Akumal Beach which was about $30 round trip cab and swam with sea turtles for free. We also did a couple of Cenotes. The Jardin Del Eden Cenote was an $8 cab ride from the hotel and entrance fee was 60 pesos for adult ($5US) and 40 Pesos ($3US) for kids. We spent two and a half hours there and the kids had a blast jumping off the cliff into the water and snorkelling with the fresh water fish. The other Cenote we did was Aktun Chen and it was more expensive at $21 per person, but it was guided tour for 15 minutes and they let us stay there for as long as we wanted afterwards. It was very cool as it was a cave with lots of neat rock formations.

The dive shop at the resort runs a tour for $89 a person and they take you to Akumal Beach, a lagoon, and Jardin Del Eden, but if you have a big family, doing it on your own will save you some money and don't have to worry about sticking to a schedule and having to pack up and leave if you're having fun. We passed on doing the dolphin swim at the marina by the resort as we did it last year in Nuevo Vallarta. Talked to others who thoroughly enjoyed the experience.

Overall we had a great time and would definitely return. Those worried about going to Mexico in August, it's not that bad as when it rains, it's over in about 20 minutes.

  • Stayed: August 2010, traveled with family
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1  Thank KapusFamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 25, 2010

There were 15 in our group from all over the U.S. We had 2 kids 13 and 15, 5 college kids 18-21 and 7 adults. My husband and I were the first to arrive to a thunderstorm and the smallest resort we have ever been to. Our first impressions were not looking good. The room was not the cleanest and it was very musty and moldy smelling. I was not impressed up to this point. We had some lunch and a drink and went to the beach when the thunderstorm had subsisted. Then we met Claudia and Barbara (Beach Cocktail waitresses) and everything got better. Yes it is a small resort, but it has many ups. Service was excellent from all the staff. When I called the front desk about the smell housekeeping was there in minutes, granted he didn’t cure the problem completely but he wiped down the air-conditioning vent and used some disinfectant. It definitely was better than we got there. We liked the fact that if you needed to run to the room it was only 10 minutes out of your day . We were on the beach by 6:30AM and never left to 6:30PM every day. That cured the fact the room was not the greatest, there was no need to be in it too long. Yes the family pool is full of kids, but you have an adult option pool that had about 7 people in it and any given time. We opted to stay at the beach only to come to the pool once a day to play volleyball. Top shelf liquor was definitely a plus and the service again was great. When getting a drink from the pool bar everyone was taken in order that they got to the bar. If the little kid next to you was first he was taken care of first. Kudos to the bartenders for really making this a great family place. The beach was small but there was plenty of activity. If you have a Dive mask and snorkel take it. You can use it all day long right off the beach. This was the best snorkeling I have seen in a Mexican Rivera resort. This is an ideal resort for a big group because the size of the place lets you keep track of everyone. If you haven’t seen one of the kids in awhile you just asked and someone always had seen them somewhere in the last 10 minutes. I would book this hotel again for another group vacation. However there are many nicer places for a vacation for 2.

  • Stayed: August 2010
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Thank Teenie61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 24, 2010

As my husband and I usually travel with just the two of us, we opted for a trip with the extended family, which included eight of us altogether (ages 13-52). After the hour long drive to the hotel, which is located inside a gated marina community, we arrived at Dreams. The hotel is not much to look at when you first arrive. There is no welcome drink/cool towel like we have experienced at prior resorts, but this was certainly not a big deal. The lobby is small, kind of dated. Check-in was quick, and resulted in an upgrade from marina view to ocean view for half of our family. This was very much appreciated, but resulted in half of the family feeling guilty for taking the upgraded rooms.

Rooms: Pretty standard rooms for Mexico resorts...bed was surprisingly comfortable..t.v. had decent number of channels....I know everyone has mentioned the showers...and I think we came to the conclusion that the bathroom itself is just a poor design overall. As I had read previous reviews, I automatically put towels down beside the tub, which didn't really make a difference, as the bathroom floor flooded anyways...this didn't bother me so much as the mildew smell. I have seen my fair share of resort bathrooms, and this one had the worst smell by far. The overall cleanliness of the room was adequate, it just always felt damp and had a weird odor. We didn't spend that much time in our room, so this wasn't a huge issue.

Beach/Pools: We spent most of our time by the beach, which was small, but nice. There were plenty of chairs, not necessarily under shade, but plenty of chairs. It was surprisingly crowded while we were there, but we always found a place for the eight of us to lounge around together. The water was like bath water...very warm and clear...great for little kids and adults who just like to laze around in the ocean. The water sports were ok...you could kayak for an hour per day, but you couldn't go out very far depending on the weather. You could reserve a hobie cat ride for 20 min. We almost never went in the pools...they were very crowded and did not look like they were cleaned very well. Tons of kids occupied the pool. The adults only pool was quiet, but also not very clean and on the marina side of the resort, with no view of the ocean.

Food: The food here ranged from not very good to pretty good. Although the breakfast buffet had a large variety of food, I found the quality to be disappointing. With that said, out of the eight of us, no one went hungry. Breakfast from room service was much better..just be sure to order it early, or you will have to wait awhile. The Barefoot grill was literally a grill outside near the beach offering hamburgers/cheeseburgers or hotdogs. Be sure to check your hamburger...they don't cook them very thoroughly and a lot of us had to send them back to get them cooked all the way through! I had hoped for more options, also. Your other options were the buffet for lunch (which was pretty tasty), room service, or the Seaside Grill. However, we only ate there once, as we did not want to leave the beach to change clothes. The best meal of the day was dinner in my opinion. Portofino (Italian) was our collective favorite. Everyone had a good meal there and the desserts were yummy. Just make sure you order 2 desserts if you want a decent portion, as they are small. My husband and I never ate at the Sushi restaurant, but our family said the sushi was not good and they waited a long time to be served. The buffet for dinner was good some nights and not so good other nights. There were theme nights upon which the food was based. I don't recommend French night. Oceana, although a pretty setting, was disappointing in the food department. None of our group had a great meal, and service was slow. El Patio (Mexican) was decent. This was probably our second favorite, and had a nice ambiance. Room service food was good...can't really go wrong there!

Service: I have to say...if I were basing this part of the review on the first day's service, it would not be impressive. Room service didn't even answer the phone after trying 4 times to reach them. Then tried the front desk to let them know we couldn't get a hold of room service, who told us a different number to dial, which was again not answered. This was not the best first impression. However, after this..everyone from the waiters, waitresses, hostess, beach drink service, bars....they were excellent and very attentive. Ask for Mauricio on the beach....he is wonderful and will take good care of you! The staff that did the entertainment were also very nice, actually trying to get to know you and what your interests are. They will push a little to try and get you involved, but are not overly pushy. Yareli and Johan were great!

Entertainment/Activities: The hotels we have been to have offered little in the way of nightlife, so this resort actually surprised us. They have some sort of activity/show every night. The nightly shows were decent...circus show was not very good (very poorly rehearsed), but the ventriliquist/comedian was quite entertaining and funny! There were movies on the beach...Dreams Idol, which was HIGHLY amusing....think American Idol with the people who think they are really good but are not. Never went to the Desires bar/disco....heard people say they liked it. Beach volleyball was fun...but be careful...there is cement under the sand, which you don't know until you are already injured. This is one area the hotel really needs to change before someone gets seriously injured.
Overall...we had a nice time with our family. Would we go back again? No, as we like to try different resorts. I would definitely not go as a romantic/couples trip. This is the type of trip designed for families with kids. A few tips: go to dinner earlier (between 6-7:15) and you will be seated a lot quicker; bring lots of sunscreen (sun is REALLY intense); bring something to do in case it rains (it didn't rain much for us, but we would have been really bored here if we had a full rainy day); if you like to golf, go to the Robert Trent Jones course 15 min. away..my husband says its awesome; tip for good service (they work very hard); enjoy yourself, and go with the expectation that this resort is a good value, but not a luxury resort by any means.

  • Stayed: August 2010, traveled with family
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Thank NY1124
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 24, 2010

This was my first trip to Cancun but most in my party of 15 had been there before. We all agree this was by far the best resort ever! There is so much to do and 7 restuarants on the property! The service was exemplary! We had great service everyday and or room was gorgeous! The staff seemed to remember all of us whenever we needed anything. Our party came from California (6), Pennsylvania (7) and Florida (2). We plan to do this every year. At an all inclusive resort you pay for no food or drinks. So tipping is something we did out of respect of the service we received. Also the excursions are extra but well worth it! I give 6+ Apples to the FANTASTIC Resort!

  • Stayed: June 2010, traveled with family
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Thank weluvgiovanni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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