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“Great hotel”

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Dreams Puerto Aventuras Resort & Spa
Ranked #11 of 17 Hotels in Puerto Aventuras
Certificate of Excellence
Reviewed November 6, 2013

Arrived yesterday to a great welcome. Room excellent. Sat on beach and waiters continually asking if need anything. During afternoon came over with tubs if fresh fruits for us. We are next to dolphin pool therefore we can just watch the dolphins doing tricks all day. Walked up road to marina and saw turtles and huge rays and loads if reef sharks. You do not have to book for the a la. Carte restaurants which is great. So far all is going well

  • Stayed: November 2013, traveled as a couple
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2  Thank neighboursKent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
E-Concierge-DreamsPA, Social Media Coordinator at Dreams Puerto Aventuras Resort & Spa, responded to this reviewResponded November 22, 2013

Dear neighboursKent,

We are delighted to hear that you're vacation started off so wonderfully and we truly hope you enjoyed the remainder of your stay here with us.

We would love to have the chance to welcome you back once again in the near future.

Kind Regards

Rebecca Tunstall
E-Concierge & Social Media Coordinator
Dreams Puerto Aventuras Resort & Spa
econcierge.drepa@dreamsresorts.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,515 - 2,521 of 4,861 reviews

Reviewed November 6, 2013

They were doing repairs all over the place which is understandable but they should never place visitors in rooms right next to demolition/construction then start working at 0630. If you like to stroll on the beach, this is not for you. It is very confining due to the horseshoe shape and rocks on both sides of the resort beach and close proximity to the next resort.

  • Stayed: October 2013, traveled with friends
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Review collected in partnership with this hotel
Thank 875Angela
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
E-Concierge-DreamsPA, Social Media Coordinator at Dreams Puerto Aventuras Resort & Spa, responded to this reviewResponded November 6, 2013

Dear 875Angela,

Thank you for sharing your feedback with us here on Tripadvisor following you recent stay here with us. We apologize for not having exceeded your expectations during the time you were here with us. In regards to your comments about the construction, the maintenance work being complete was scheduled as to not disturb guests and was at no time programmed to begin at 6.30am however we apologize for any bad impressions this may have caused.

We hope to have the chance to welcome you back again in the future in order to change the poor perception you appear to have of us as we pride ourselves on guest satisfaction.

Sincerely,

Rebecca Tunstall
E-Concierge & Social Media Coordinator
Dreams Puerto Aventuras Resort & Spa
econcierge.drepa@dreamsresorts.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 6, 2013

When I first arrive at Dreams Puerto Adventures I was disappointed because it was smaller than other resorts I have stayed. But after two I was completely won over. The resort offered everything a large resort does but on a smaller scale. The staff was excellent! They were very friendly and provided exceptional service. I was a little disappointed in the dinner buffet but there were enough Restaurants available so we did not have to eat dinner at the buffet.

  • Stayed: October 2013, traveled as a couple
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Review collected in partnership with this hotel
1  Thank Michelle A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
E-Concierge-DreamsPA, Social Media Coordinator at Dreams Puerto Aventuras Resort & Spa, responded to this reviewResponded November 21, 2013

Dear Michelle,

We are delighted to hear that you enjoyed your stay here with us and were able to experience the high levels of guest service and satisfaction that we are known for.

Please rest assured that your comments regarding the lack of selection in the buffet have been shared with our head chef in order to be addressed.

We truly hope to have the chance to welcome you back once again in the near future.

Kindest Regards,

Rebecca Tunstall
E-Concierge & Social Media Coordinator
Dreams Puerto Aventuras Resort & Spa
econcierge.drepa@dreamsresorts.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 5, 2013

We really got to relax here... and even though it rained, we still enjoyed ourselves.

It was a bit awkward for us as we were a bunch of younger guys, and the place is geared towards families and couples... but it is still a nice place to stay.

  • Stayed: October 2013, traveled with friends
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Review collected in partnership with this hotel
1  Thank Pedro S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
E-Concierge-DreamsPA, Social Media Coordinator at Dreams Puerto Aventuras Resort & Spa, responded to this reviewResponded November 21, 2013

Dear Pedro,

Thank you for sharing your feedback with us and the Tripadvisor community regarding your recent stay here at Dreams Puerto Aventuras. It was a pleasure to have had you here with us and we are pleased to hear that you enjoyed your stay even though the weather was not optimal.

We would love to have the chance to welcome you all back again in the near future.

Kind Regards,

Rebecca Tunstall
E-Concierge & Social Media Coordinator
Dreams Puerto Aventuras Resort & Spa
econcierge.drepa@dreamsresorts.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 3, 2013

My wife and I use these reviews all the time so I am going to write this review as honestly as possible. My wife and I are 37 with no kids and this was our first vacation. There was good and bad with this trip. I'll start with the bad. When we arrived in Cancun it was raining and windy. We arrived at our hotel about 12:00. when we got there we were told that our name was not on the list. We used Cheapcaribbean/Olympus Tours. We were also told our room would not be ready until 3:00 but we were welcome to enter the resort and eat/drink and use the beach/pool and all facilities while we waited. We went back to check in at 3:00 and was told our room was almost ready. We waited until 4:15 and when we got to our oceanfront room, our balcony view was horrible. We couldn't even see the ocean because our view was blocked by the tops of palm trees. We were very disappointed. We even considered and pursued switching to a different hotel. The hotel was gloomy and our room and the hotel appeared neglected. There were renovations going on that were loud at times and our robes were worn and stained.
We complained to our Olympus Tours representative Yair at the desk. He was patient and listened to our complaints and did everything he could to help.
SO... the following day we were given a better room on the 6th. floor that was much cleaner with an awesome view of the entire ocean. A day or two later the rains stopped and the sun came out. We then found out that the hotel was not neglected by Dreams but had been recently purchased by Dreams and they were renovating to upgrade the facility.
The rest of our week was AWESOME! The food was great, the service was excellent. Everybody, including all the employees, the wait staff, chefs ,room service, maids are the friendliest people you'll ever meet. And the entertainment team did an awesome job with all the events. They're mission is honestly to be as polite, courteous, and helpful as possible. They are all awesome people and I think the people there are what made our vacation so beautiful. It was so nice having Yair from Olympus Tours to go to. We never felt stranded. It was very reassuring. They had events during the day and at night. The hotel at night is beautiful. The beach is a little small but after a few days we realized we were in our personal secluded slice of paradise.
Looking back I think our first impression was bad. We were tired and it was raining.
Bottom line, this place is awesome. We are already planning our next trip and I will be using Cheapcaribbean and a hotel in the AMRESORTS chain. They do everything possible to make your vacation the best.

  • Stayed: October 2013, traveled as a couple
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6  Thank JimRif
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
E-Concierge-DreamsPA, Social Media Coordinator at Dreams Puerto Aventuras Resort & Spa, responded to this reviewResponded November 21, 2013

Dear JimRif,

FIrst and foremost, we would like to thank you for taking the time to write such a detailed review to share with us and the Tripadvisor community.

We truly apologize for any bad impressions caused upon your arrival here with us however we are delighted to hear that everything was resolved to your satisfaction and that this not did dampen your overall stay here with us. Please rest assured that all of your comments have been shared with the appropriate departments in order to be addressed and where possible improved.

We would be honored to be able to welcome you back again in the near future.

Kindest Regards,

Rebecca Tunstall
E-Concierge & Social Media Coordinator
Dreams Puerto Aventuras Resort & Spa
econcierge.drepa@dreamsresorts.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 2, 2013

This resort offers a comfortable stay for familes with children. We traveled with our three children ages 16, 15 and 10 and they always hade things to do. Our 10 year old really enjoyed the flexibilty of coming and going to the explorers club and enjoyed the multitude of activities they offered. We wold have given tis resort a 5 rating but they had an issue with the the desires club do to remodeling that caused it to be closed the last two days we were there which resulted in no where for the adults to get together and relax with other adults we meton our trip at night. Highly recommended for families with preteen and teen age kids.

  • Stayed: October 2013, traveled with family
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Review collected in partnership with this hotel
2  Thank Martin/Jodi N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
E-Concierge-DreamsPA, Social Media Coordinator at Dreams Puerto Aventuras Resort & Spa, responded to this reviewResponded November 21, 2013

Dear Martin & Jodi,

We are extremely pleased to hear that your enjoyed your family vacation here with us and we appreciate you taking your time to share your feedback. We truly apologize for any inconvenience caused by the maintenance work that unfortunately affected our Desire's bar during your stay.

We hope to have the chance to welcome you all back again in the near future where we are sure your stay will be every bit as special as this one was.

Kind Regards,

Rebecca Tunstall
E-Concierge & Social Media Coordinator
Dreams Puerto Aventuras Resort & Spa
econcierge.drepa@dreamsresorts.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 2, 2013

This was our 4th year in a row of vacationing here. That in itself should say something. This resort is making strides to improve everything. Changing up menus is a good idea for returning guests. The lunches served on the beach were excellent. Oceania menu was improved. Most of the staff is very friendly and try hard to please. As with any resort there are some employees not up to par. It was a pleasure to be served by Domingo and Luis! Everything was set up nicely for our honeymoon by Jennifer Barnett...many thanks to her for a great job. I don't think anyone would be disappointed with a trip here.

  • Stayed: October 2013, traveled as a couple
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Review collected in partnership with this hotel
Thank Charles W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
E-Concierge-DreamsPA, Social Media Coordinator at Dreams Puerto Aventuras Resort & Spa, responded to this reviewResponded November 21, 2013

Dear Charles,

Thank you so much for once again sharing your experience with us. We truly value your loyalty as a returning guest and it was an honor for us to have been able to host you for such a special vacation.

We hope to have the chance to welcome you back again on many more future occasions and we sincerely wish you both the best in your married life together.

Kindest Regards,

Rebecca Tunstall
E-Concierge & Social Media Coordinator
Dreams Puerto Aventuras Resort & Spa
econcierge.drepa@dreamsresorts.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Dreams Puerto Aventuras Resort & Spa

Address: Km 269.5 Carretera Chetumal, Puerto Aventuras 77500, Mexico (Formerly Dreams Puerto Aventuras Resort & Spa All Inclusive)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Puerto Aventuras
#7 Family Hotel in Puerto Aventuras
#9 Luxury Hotel in Puerto Aventuras
#9 Spa Hotel in Puerto Aventuras
#10 Romantic Hotel in Puerto Aventuras
#10 Top resorts Hotel in Puerto Aventuras
#10 On the Beach Hotel in Puerto Aventuras
Price Range: $211 - $552 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Dreams Puerto Aventuras Resort & Spa 4*
Number of rooms: 305
Official Description (provided by the hotel):
Dreams Puerto Aventuras Resort & Spa is a getaway with near infinite pleasures. Guests of all ages experience Unlimited-Luxury(R), remarkable amenities led by spacious rooms and suites with lovely views, gourmet dining options, limitless top-shelf spirits and 24-hour concierge service - all wristband-free. Guests are entertained by miniature golf, complimentary greens fees at a nearby golf course, a PADI certified diving center and Dolphin Dreams by Dolphin Discovery, one of the largest dolphinariums in the Riviera Maya resort region. To unwind, Dream Spa by Pevonia(R) offers a generous pampering menu. For couples, the resort presents wedding, honeymoon and anniversary packages, and for business, facilities begin with the 1,646 square foot Playa Ballroom. It's all of this and more. ... more   less 
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Also Known As:
Dreams Puerto Aventuras Hotel Puerto Aventuras
Dreams Hotel Puerto Aventuras
Dreams Resort Puerto Aventuras
Sunscape Puerto Aventuras Riviera
Sunscape Puerto Adventuras
Dreams Puerto Aventuras Resort & Spa Riviera Maya, Mexico

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