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“Dream holidays in Dreams Puerto Aventuras”

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Dreams Puerto Aventuras Resort & Spa
Ranked #10 of 17 Hotels in Puerto Aventuras
Certificate of Excellence
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Dream holidays in Dreams Puerto Aventuras”
5 of 5 bubbles Reviewed February 10, 2013

Excellent service, great food and restaurants. Swimming with dolphins in the hotel facilities has been a "once in a life experience". Very good value for money. I just missed a bit more of Latin music in the hotel bars.

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Missidoya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
E-Concierge-DreamsPA, Social Media Coordinator at Dreams Puerto Aventuras Resort & Spa, responded to this review, February 15, 2013
Dear Guest,

Thank you so much for sharing your feedback with us following your recent stay at Dreams Puerto Aventuras.

We are pleased to hear that you enjoyed your stay here with us and that you had the chance to experience the wonderful dolphin experience we now have available.

We do hope you are able to return again soon.

Kind Regards,

Rebecca Tunstall
E Concierge & Social Media Coordinator
Dreams Puerto Aventuras Resort & Spa
econcierge.drepa@dreamsresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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4,445 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (1,287)
Date | Rating
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English first
Coaldale, Canada
Level Contributor
34 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed February 10, 2013

This vacation was probably the best holiday we had ever had. The service was fantastic and the food was great! Rooms are very modern and the beach was spectacular! If you love to snorkel you would be in heaven since there are reefs near by! We have nothing to complain about!!! We love how there are two different sides, one for adults only and the beach size friendly for families and kids. We did Xel-Ha one of the days we were there. Also, we did deep sea fishing for half a day!! The guys that took us out were very friendly and knowledgable on the locations to catch fish! Overall, our experience with Dreams Puerto Aventuras was above a 5!!!!! We would for sure go back in a heart beat!!!!

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 712MissLynn712
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
E-Concierge-DreamsPA, Social Media Coordinator at Dreams Puerto Aventuras Resort & Spa, responded to this review, February 15, 2013
Dear Guest,

Thank you so much for taking the time to share such wonderful feedback and great photos follwing your recent stay with us here at Dreams Puerto Aventuras.

It is truly wonderful to receive comments such as yours as we constantly strive to maintain high levels of service and quality in order to achieve ultimate guest satisfaction.

We would be honored to have the chance to welcome you back again in the near future.

Kind Regards,

Rebecca Tunstall
E Concierge & Social Media Coordinator
Dreams Puerto Aventuras Resort & Spa
econcierge.drepa@dreamsresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dunstable, United Kingdom
Level Contributor
49 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 bubbles Reviewed February 10, 2013

When I am planning a vacation I do lots of research about the area, hotel, beach, food etc. for me its fun and part of the vacation. I did this before booking Dream Puerto Aventuras for our January break.

My Criteria
1. Somewhere to be able to walk out from hotel.
2. Nice beach.
3. Small Hotel not one where you have to get buggy to go to dinner.
4. Good Food.
5. No wrist bands hate them.
6. Bonus if Golf Course near by.
7. Extra bonus if there bird watching near by.

We arrived after 91/2 flight from UK to be greeted with cold refreshing towel and glass of bubbly in no time our party of 6 were settled in there rooms on 5th floor overlooking the Adult section No wrist bands, point 5 covered.
Down to dinner in the buffet, we all felt at home from the minute we entered the hotel we knew this was for us. We explored the hotel after dinner which did not take long as its nice and compact no long walk to anywhere point 3 covered.

Next morning up bright and early due to time change 6 hours behind UK time great breakfast and we meet our greeter Arley what a treasure she is for the hotel, always got a smile and time for quick chat must say that also goes for all the staff, they are all so well trained and they look as if they are enjoying there job which makes for happy customers.

Down on beach with my 19 month old granddaughter lots of chairs with shade not a huge beach what I would call neat, nice sand sea calm as in bay, hobby cats and canoes. Drinks service on the beach was great with Nohe doing a superb job you never had to wait to get a drink. So point 2 covered.

After few days my wife and I like early morning walk and maybe some bird watching so off we go first thing on the Golf course saw some superb birds including highlight of our trip a Ferruginous Pygmy Owl a small owl appox 6” in size and lot of other birds. Home by way of the Marina with its shops, bars and restaurants all spotlessly clean. This covered points 1, 6 & 7.

Food well if you can’t find something you like you got to be a fussy eater and should not travel. World Café Buffet is very good with items restocked often we mainly only used this for breakfast. For Lunch our favorite was Seaside Grill with Cesar salad to die for great burgers and fish. In the evening this became a steak house. Other places for lunch Barefoot Grill poolside serving Burgers and Hot dogs. Also beach Bar-B-Q
Chicken, fish etc. All the food was of good quality.
Dinner – All the restaurants are turn up and eat no booking most had to wait for a table half hour Gohan Sushi Bar - very good Sushi. Portofino – Italian with pasta cooked by head chief to die for or my favorite the filet mignon steak Oh I can taste it now, this is the only place you have to wear long pants. Oceana – Fish restaurant adults only except Wednesday & Friday when its family night enjoy fine cooked fish under the stars. So in all great food point 4 covered.
Talking of food you need a drink to go with it, all the drinks at all the bars and restaurants are good and served very quickly, the wine Tinto, Blanco and Rosado were all very drinkable and your glass never seamed to empty.
After eating the Desires Music lounge, is open till late so you can dance the night way.

We hired a car one day from Avis rep on site and visited Playa Del Carmen and Coba ruins about 11/2 hours easy drive from hotel we were so glad we did they were fantastic we hired a guide 450pesso for 45 minutes, highlight the climb to the top of temple 142 foot up on a slope of 45 deg not easy climb harder coming down. Car was Dodge Caravan 7 seats cost for 11/2 days 170USD snip when you look how much the trips are.

To sum up all boxes ticked, great holiday we were the only Brits staying in the hotel and meet up with some great Canadians and people from USA, will I return? there are still many places I want to see but yes if the opportunity arises.

Thank you Dreams for making it a holiday to remember and more over thanks to the staff they are second to none. Just one small complaint they do not have bendy straws in the drinks which meant I could not lie down on my sun bed and enjoy my drink I had to sit up. Tongue in cheek.

Room Tip: Higher floor the better
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  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank Busterbills
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
E-Concierge-DreamsPA, Social Media Coordinator at Dreams Puerto Aventuras Resort & Spa, responded to this review, February 15, 2013
Dear Guest,

It is wonderful to know that your recent stay here with us was enjoyable and we were able to exceed your expectations as well as comply with all the requirements included within your list.

It was truly our pleasure to have you whole family here with us and please rest assured that your comments will be shared with our staff team, especially Arely who will be thrilled to know that she was able to assist you in during your time here with us.

We would love to have the chance to welcome you all back again in the future.

Kind Regards,

Rebecca Tunstall
E Concierge & Social Media Coordinator
Dreams Puerto Aventuras Resort & Spa
econcierge.drepa@dreamsresorts.com

P.s. We will be sure to have the bendy straw ready for you next time!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Windsor, Canada
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed February 9, 2013

Just got back a week ago from this resort and am writting a review for the 1st time after taking a winter vacation for the last 23 years..this place is great. The bigest asset in this resort is the people, from the management team on down they were all great, not a single complaint about the staff. The warmth and friendliness they extended was above and beyond what was expected. We were always greeted with a welcoming smile and even though my attempts at the language were bumbling most of the time you could tell they really appreciated the effort. These people are well trained and knowledgable and you feel as though they really want you there. We felt like we were part of the Dreams family for the week. Although the entire staff was great, we did have a few favorite and I give my apologies to those I will not mention otherwise I could go on forever. The beachman bartender extraordinaire Fabian took us under his wing from the moment we first arrived on the beach on day 1 until we left. This hardworking gentleman could not do enough for us but even more than that we felt as though we had made a new friend. We were never at want for drink or food with Fabian around, and he made us smile and laugh constantly. We must also mention some of the bar staff a Barracudas beach bar. Noe, Moises, & Roman always made us welcome and made us feel the sun was shining even the 1 day when it rained.
Other points:
Rooms- Large and well kept..Beds were the best...maid and turn down sevice was great. We were overlooking the adult pool and marina and got to view the dolphins as we enjoed our morning coffee.
Food & Dining- Never had a bad meal and had lots of choices. Love the no reservation policy for the specialty resturants and we never had a long wait, 40 minutes at most 1 time and our table was always ready when promised. Breakfast and lunch had lots of choices. You will not be bored with the food.Room service was always fast and good.
Beach-Small but fun. Lots of fish and can snorkle right off the beach. Take the HobbieCat ride, loved that a member of the watersports team sailed with us. Small lagoon for swimming beside the Barracuda bar and we were even entertained by sailing regattas well we we there.
Pools-good and welcoming..both a kids pool and adult seperated by the rooms. We are mainly beach people.
Entertainment and entertainment crew- always something going on the crew was great. We were there as two couples and barely noticed that this was a family resort except for the laughing and howls of joy from the vacationing children.
Resort as a whole- Loved the intimacy of this resort..well designed and you never feel crowded, no need to reserve chairs at beach and pool because no matter what the time of day pleanty to go around..love the no wrist band or towel card, this is truly an all inclusive no worry vacation.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank WayneWonderer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
E-Concierge-DreamsPA, Social Media Coordinator at Dreams Puerto Aventuras Resort & Spa, responded to this review, February 15, 2013
Dear Guest,

We are extremely grateful that you took the time to share your feedback here on TripAdvisor regarding your recent stay with us here at Dreams Puerto Aventuras.

Your kind acknowledgement of our staffs' service is truly appreciated. Comments such as these serve are true inspiration for our team, especially those you took the time to personally mention by name. It is always nice to know when our guests enjoy the attention rendered to them by our staff members.

We are delighted to hear that you were able to enjoy all aspects of the Unlimited Luxury we have to offer and that your vacation truly was worry free.

We would love to have the chance to welcome you all back again in the near future.

Kind Regards,

Rebecca Tunstall
E Concierge & Social Media Coordinator
Dreams Puerto Aventuras Resort & Spa
econcierge.drepa@dreamsresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed February 8, 2013

My husband and I stayed at this resort from January 31-February 7th this year. Pretty well every morning we were woken up at 6am from noise outside and in the hallway. Our first day we went to use the hot tub on the ocean side of the hotel, and found it wasn't hot, it was warm and children were swimming in it. We never attempted using the adult hot tub due to it being small and always crowded. We found the restaurants to be okay, we really liked the Seaside Grill for breakfast, and El Patio at dinner, they have really good servers. We were always able to find something to eat at the buffet, but the servers seem to be less experienced than the other restaurants, but that makes sense. We never had to wait long at any of the bars and were served very well. We liked that the dolphins were really close to the hotel, we went and looked at them everyday. Overall we had a good time, but feel this resort is catered towards older people or families.

Room Tip: We stayed on the main floor and it was very loud in the mornings due to all of the carts going down...
See more room tips
  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lenejojo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
E-Concierge-DreamsPA, Social Media Coordinator at Dreams Puerto Aventuras Resort & Spa, responded to this review, February 15, 2013
Dear Guest,

Thank you for taking the time to share your feedback with us following your recent stay at Dreams Puerto Aventuras. We are extremely sorry to hear that our facilities did not meet with your full approval. All guest feedback, both positive and negative, allows us the opportunity to improve our services.

Please rest assured that all of your comments have been shared with the pertinent departments in order to be addressed and improved.

Once again, thank you for expressing your opinion; it is very important to us as we are always looking for ways to improve our service and achieve ultimate guest satisfaction. We are glad to hear that overall you did enjoy your stay here with us.

We would love to have the chance to welcome you back again in the future and we are sure that on any future visit we will surpass your expectations.

Kind Regards,

Rebecca Tunstall
E Concierge & Social Media Coordinator
Dreams Puerto Aventuras Resort & Spa
econcierge.drepa@dreamsresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver Canada
Level Contributor
40 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 bubbles Reviewed February 8, 2013

I can't say enough about the resort, you are made to feel welcome and like they really want you back, what a strange new concept to customer service. You may find something you don't like about the place like the awesome location, the staff that treat you like family or perhaps the sun shines too much but all in all your probably in a hurry to get back home to the snow, right?
Special high 5's to Juan, Arley, Raul and Alejandra from the resort and the Pro Dive shop peeps Mattie, Annalisa and the rest were just the usuall really awesome people. You would be doing well to have Mattie as your dive master if your a newbie. If you need to make things happen see Annalisa, she gets 'er done.

Room Tip: We had a ground floor on the beach side with patio, you may think it's going to be noisey at nig...
See more room tips
  • Stayed January 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MCtrainer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
E-Concierge-DreamsPA, Social Media Coordinator at Dreams Puerto Aventuras Resort & Spa, responded to this review, February 15, 2013
Dear Guest,

We would like to express our gratitude for the time you have taken to share this review and the valuable comments you’ve provided in it. We sincerely appreciate your preference in our hotel.

Please rest assured that your wonderful comments have been shared with our operations team, especially with the staff members you took the time to personally mention. They will be thrilled to know that they were apply to assist you during your time here with us.

We truly look forward to welcoming you back again on many future occasions.

Kind Regards,

Rebecca Tunstall
E Concierge & Social Media Coordinator
Dreams Puerto Aventuras Resort & Spa
econcierge.drepa@dreamsresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed February 7, 2013

My brother and sister first went there in 2009 and said we should all go they said its just absoulty amazing so all the adults went in 2010 The first time my wife and i arrived at dreams in 2010 it was just amazing the people the food the rooms amazing but we missed the kids so the following year 2011 we decided everyone in the famille should come so the grand total was 16 of us kids included and everyone had a wonderful time some wonderful memories so this year we are heading back for a third and fourth year on the 25th of febuary 2013 can't wait anyone who is thinking of going to this resort just go its luxury all the for the adults and the kids
Thanks
Ryan Rattansingh

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ryanrattansingh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
E-Concierge-DreamsPA, Social Media Coordinator at Dreams Puerto Aventuras Resort & Spa, responded to this review, February 15, 2013
Dear Guest,

Thank you for sharing your experience, we highly value your loyalty as a returning guest and it’s always nice to know we have met your expectations with our outstanding service.

We are looking forward to welcome you back this month and on many future occasions and we will be happy to make every stay special for you.

Kind Regards,

Rebecca Tunstall
E Concierge & Social Media Coordinator
Dreams Puerto Aventuras Resort & Spa
econcierge.drepa@dreamsresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Dreams Puerto Aventuras Resort & Spa

Property: Dreams Puerto Aventuras Resort & Spa
Address: Km 269.5 Carretera Chetumal, Puerto Aventuras 77500, Mexico (Formerly Dreams Puerto Aventuras Resort & Spa All Inclusive)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Puerto Aventuras
#8 Family Hotel in Puerto Aventuras
#8 Luxury Hotel in Puerto Aventuras
#8 Spa Hotel in Puerto Aventuras
#9 Top resorts Hotel in Puerto Aventuras
#9 On the Beach Hotel in Puerto Aventuras
#10 Romantic Hotel in Puerto Aventuras
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Dreams Puerto Aventuras Resort & Spa 4*
Number of rooms: 305
Official Description (provided by the hotel):
Dreams Puerto Aventuras Resort & Spa is a getaway with near infinite pleasures. Guests of all ages experience Unlimited-Luxury(R), remarkable amenities led by spacious rooms and suites with lovely views, gourmet dining options, limitless top-shelf spirits and 24-hour concierge service - all wristband-free. Guests are entertained by miniature golf, complimentary greens fees at a nearby golf course, a PADI certified diving center and Dolphin Dreams by Dolphin Discovery, one of the largest dolphinariums in the Riviera Maya resort region. To unwind, Dream Spa by Pevonia(R) offers a generous pampering menu. For couples, the resort presents wedding, honeymoon and anniversary packages, and for business, facilities begin with the 1,646 square foot Playa Ballroom. It's all of this and more. ... more   less 
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Also Known As:
Dreams Puerto Aventuras Hotel Puerto Aventuras
Dreams Hotel Puerto Aventuras
Dreams Resort Puerto Aventuras
Sunscape Puerto Aventuras Riviera
Sunscape Puerto Adventuras
Dreams Puerto Aventuras Resort & Spa Riviera Maya, Mexico

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