We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great Resort!”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Dreams Puerto Aventuras Resort & Spa
Ranked #10 of 17 Hotels in Puerto Aventuras
Certificate of Excellence
Reviewed January 30, 2013

We had a wonderful time staying at this resort! Can't say enough about the service and friendliness of the staff. The a la carte restaurants were very good. No reservations needed and no waiting! The seafood grill and oceana were amazing! Also a bonus that the marina was so close by with the dolphin pools shops and great little bars and restaurants. The rooms were very clean and beds so comfy! Very nice beach. such a treat to be able to see a variety of fish just a few feet into the water. We loved the swing bar too. The only negative thing is the echoing noise from the hallways especially when doors were closing. I would recommend rooms on 3 RD floor or higher....
The buffet was hit and miss....I would love to try another dreams resort next time or possibly Secrets.

Room Tip: 3rd floor or higher highly recommended! 2nd floor is the lobby floor so very noisy...
See more room tips
  • Stayed: January 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
5  Thank 944Wanda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
E-Concierge-DreamsPA, Social Media Coordinator at Dreams Puerto Aventuras Resort & Spa, responded to this reviewResponded January 31, 2013

Dear Guest,

Thank you for sharing this review on Tripadvisor following your recent vacation with us here at Dreams Puerto Aventuras.

We are delighted to hear that you were able to experience the high levels of service that we pride ourselves on. Our head chef will be particularly pleased to hear your feedback regarding the food. Please rest assured that your comment about the buffet will be addressed and improved.

We would love to have the chance to welcome you back here with us one day.

Kind Regards

Rebecca Tunstall
E Concierge & Social Media Coordinator
Dreams Puerto Aventuras Resort & Spa
econcierge.drepa@dreamsresorts.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (4,815)
Traveler rating
Traveler type
Time of year
Language
  • More languages

2,870 - 2,876 of 4,815 reviews

Reviewed January 30, 2013

We had so much fun on this trip. The entertainment staff was so fun. Gabo, Israel, Jesus and Carlos and crew were very fun. The dolphin experience at the resort was outstanding and the beach and pool kept my 6 year old son entertained for hours. The beach area sits in a cove where the water is extremely calm. My son could walk out 30 feet and still be safe on the inflatable climbing slide and water trampoline. There was a magic show, rock show and a mentalist inside the resort on various nights we were there. One day they had a giant bbq (the fish tacos were great) out on the beach for everyone, which was a blast. The resort is about 5 minutes walking distance from the marina community of Puerto Aventuras which has a variety of bars, shops and restaurants. The staff was always happy and very polite, responding to requests with "it is a pleasure." However, the hotel itself was loud and hard to rest. The décor is dated. We were promised top shelf liquor yet they did not serve Crown Royal. The food was average but was often cold when it got to us. There wasn't a lot of selection for kids except for at the buffet. This is a great place for people to have fun but I needed a little nicer accommodations.

  • Stayed: January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank Peggy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
E-Concierge-DreamsPA, Social Media Coordinator at Dreams Puerto Aventuras Resort & Spa, responded to this reviewResponded January 31, 2013

Dear guest,

On behalf of Dreams Puerto Aventuras we want to thank you for taking the time to share your feedback regarding your stay with us. All guest feedback allows us the opportunity to improve our services and facilities and we readily welcome both positive and constructive comments.
Thank you for adding positive comments about our new dolphinarium and for the kind acknowledgment of our entertainment team’s service.

We strive to create the best possible experience for our guests so it was disappointing to learn that we let you down as far as the decor of our resort and the food. Please rest assured that your comments will be shared with the pertinent departments in order to be addressed and improved.

We truly hope to have the chance to welcome you back in the future and we are sure that on any future visit we will exceed your expectations.

Kind Regards,

Rebecca Tunstall
E Concierge & Social Media Coordinator
Dreams Puerto Aventuras Resort & Spa
econcierge.drepa@dreamsresorts.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 30, 2013

My family went on vacation here recently, February 19th, 2013 to celebrate birthdays and anniversaries. There was 10 of us and we all had a GREAT time. The location was small, the food was great and the PEOPLE were the best. LOVED IT

  • Stayed: January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Theperrys24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
E-Concierge-DreamsPA, Social Media Coordinator at Dreams Puerto Aventuras Resort & Spa, responded to this reviewResponded February 1, 2013

Dear Guest,

Thank you so much for sharing your feedback following your recent stay with us here at Dreams Puerto Aventuras.

We are extremely pleased to hear that you all enjoyed your time especially given that you were celebrating so many special occasions.

We do hope to have the chance to welcome you back again soon.

Kind Regards,

Rebecca Tunstall
E Concierge & Social Media Coordinator
Dreams Puerto Aventuras Resort & Spa
econcierge.drepa@dreamsresorts.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 30, 2013

I have been to Mexico seven times and this was the first with my fiance, Shirley. Dreams Puerto Adventuris is truly a 6 star resort, no ifs' ands, or buts about it. . The accomodations were spacious, super clean and comforting. The staff, from resort clerks through the beverage servers by pool side, are pleasant, polite and always courteous. The food in the various restaurants, from the Oceano to the steakhouse was exceptional. Service at all of the restaurants was way above expectations. Trust me, you don't find service, food and accomodations like this in all of the resorts in Mexico. The staff was always available to answer any questions you had. And, if a particular staff member could not answer your question, they would find the appropriate person to secure an answer for you. Don't hesitate in booking here.

Room Tip: Never heard a complaint about any room. We were on the 3rd floor and it was fantastic
See more room tips
  • Stayed: January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank jscz1954
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
E-Concierge-DreamsPA, Social Media Coordinator at Dreams Puerto Aventuras Resort & Spa, responded to this reviewResponded January 31, 2013

Dear Guest,

Thank you so much for taking the time to writing and sharing such a wonderful review following your recent stay with us here at Dreams Puerto Aventuras.

We are extremely pleased to hear that you were able to experience the high levels of service and quality that we price ourselves on. Our team will be glad to hear that they were able to assist you during your vacation.

We truly hope to have the honor of hosting you both again in the near future.

Kind Regards,

Rebecca Tunstall
E Concierge & Social Media Coordinator
Dreams Puerto Aventuras Resort & Spa
econcierge.drepa@dreamsresorts.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 29, 2013

We stayed here in January of 2012, and loved it. The clean, fresh rooms reminded me of an upscale hotel chain in the United States. This isn't always the case with resorts in Mexico. The food was excellent. No need to eat outside the all-inclusive resort, which is good because there are not alot of restaraunts near by. If you are looking for a lot of nightlife, you should probably look elsewhere.

We golfed at the course in the development. It was affordable and decent. We also enjoyed a day at the Spa. Very clean and nice. The adult pool was fun with our group of 14 couples. Beach is very nice and the ocean water is relatively calm.

I will return to this resort!!!! Loved it.

Room Tip: We had a room that faced the garden and adult pool. Not ocean view, and we loved it. Others in our...
See more room tips
  • Stayed: February 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank Jay C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
E-Concierge-DreamsPA, Social Media Coordinator at Dreams Puerto Aventuras Resort & Spa, responded to this reviewResponded January 30, 2013

Dear Guest,

Thank you for taking the time to share your comments with us regarding your recent stay with us here at Dreams Puerto Aventuras.

We are delighted to hear that you were able to experience the local marina and our Pevonia spa and that you enjoyed the beach. Our executive chef will be delighted to read your comments regarding the food.

We do hope we are able to welcome you back again in the near future.

Kind Regards,

Rebecca Tunstall
E Concierge & Social Media Coordinator
Dreams Puerto Aventuras Resort & Spa
econcierge.drepa@dreamsresorts.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 29, 2013

I'm so disappointed at all the good reviews that we read about this resort. We have been to Dreams Cancun, and Secrets Silversands both this year and loved them so decided to take our kids to Aventuras. We have 3 kids 8-11 and were put in a room that opened up to the Adults only pool and area. We also didn't like the fact that the activity board would say pool volleyball at 1pm and then we'd wait and no activity would take place, that happened every day with several activities we were looking forward to participating in. The dinners were also a bust since we would have to wait 45 minutes with 3 kids just to get our food, and the menus didn't have anything on them for kids, we ended up at the buffet each night afterwards just to get them something to eat. Our power in our room also went out and we couldn't get someone to come fix it for over 1hr. while our 8 year old tried to throw up from the stomach flu in the dark!
We love visiting this area and vacation at least 3 weeks each year here, but the difference in service here was unexceptable. At the pool and beach the service was efficient but they weren't friendly and happy like we are used to. Also the beach bathroom was always a mess, with the same used cups and garbage all day and always out of toilet paper.

  • Stayed: January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank cmann5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
E-Concierge-DreamsPA, Social Media Coordinator at Dreams Puerto Aventuras Resort & Spa, responded to this reviewResponded January 30, 2013

Dear Guest,

First and foremost, we would like to thank you for taking the time to share your feedback here on TripAdvisor regarding your recent stay with us at Dreams Puerto Aventuras. We are extremely sorry to hear that our facilities did not meet with your full approval. All guest feedback, both positive and negative, allows us the opportunity to improve our services.

We strive to create the best possible experience for our guests so it was disappointing to learn that we let you down as far as the quality of our Entertainment and Food. Please rest assured that your comments have been shared with the pertinent departments in order to be addressed and improved.

Once again, thank you for expressing your opinion; it is very important to us as we are always looking for ways to improve our service and achieve ultimate guest satisfaction.

We hope to have the opportunity to welcome you back to our resort in the near future and change the poor perception you seem to have of us.

Sincerely,

Rebecca Tunstall
E Concierge & Social Media Coordinator
Dreams Puerto Aventuras Resort & Spa
econcierge.drepa@dreamsresorts.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 29, 2013

We visited this resort in January with two other couples. Everything about this resort is great. The food was awesome. It was very nice to have unlimited sit down meals and multiple restaurants. Contact Rebecca the e-concierge prior to the trip. She was very helpful with questions and setting up transportation. We had a pleasant surprise with a complimentary upgrade to a honeymoon suite that overlooked the dolphins and manatees. This made the stay extra special. The resort is pretty close to Playa del Carmen and a variety of popular excursions. The service was incredible. They will do anything to ensure your trip is perfect. Highly recommend this resort, it is in a class of its own!

  • Stayed: January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank 115Chris9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
E-Concierge-DreamsPA, Social Media Coordinator at Dreams Puerto Aventuras Resort & Spa, responded to this reviewResponded January 30, 2013

Dear Guest,

We are delighted to hear that you enjoyed your stay here with us. We truly appreciate you taking the time to share your feedback with us. Such great comments serve as true inspiration to our team to keep striving to maintain the high levels of service and quality that we are known for.

It was my personal pleasure to be able to assist you prior to your arrival and please do not hesitate to let me know should there ever be anything further that I can help you with.

We would love to have the pleasure of welcoming you back again in the near future.

Kindest Regards,

Rebecca Tunstall
E Concierge & Social Media Coordinator
Dreams Puerto Aventuras Resort & Spa
econcierge.drepa@dreamsresorts.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Puerto Aventuras
1.7 mi away
Barcelo Maya Palace
Barcelo Maya Palace
#6 of 17 in Puerto Aventuras
7,582 reviews
20.9 mi away
Dreams Tulum Resort & Spa
1.7 mi away
Barcelo Maya Colonial
Barcelo Maya Colonial
#5 of 17 in Puerto Aventuras
6,184 reviews
Show Prices
Show Prices
Show Prices
0.1 mi away
Catalonia Riviera Maya
Catalonia Riviera Maya
#8 of 17 in Puerto Aventuras
9,444 reviews
0.8 mi away
Hard Rock Hotel Riviera Maya
Hard Rock Hotel Riviera Maya
#4 of 17 in Puerto Aventuras
10,276 reviews
8.9 mi away
Occidental at Xcaret Destination
Occidental at Xcaret Destination
#71 of 213 in Playa del Carmen
13,447 reviews
Show Prices
Show Prices
Show Prices

Been to Dreams Puerto Aventuras Resort & Spa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Dreams Puerto Aventuras Resort & Spa

Address: Km 269.5 Carretera Chetumal, Puerto Aventuras 77500, Mexico (Formerly Dreams Puerto Aventuras Resort & Spa All Inclusive)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Puerto Aventuras
#7 Family Hotel in Puerto Aventuras
#8 Luxury Hotel in Puerto Aventuras
#8 Spa Hotel in Puerto Aventuras
#9 Top resorts Hotel in Puerto Aventuras
#9 On the Beach Hotel in Puerto Aventuras
#10 Romantic Hotel in Puerto Aventuras
Price Range: $216 - $600 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Dreams Puerto Aventuras Resort & Spa 4*
Number of rooms: 305
Official Description (provided by the hotel):
Dreams Puerto Aventuras Resort & Spa is a getaway with near infinite pleasures. Guests of all ages experience Unlimited-Luxury(R), remarkable amenities led by spacious rooms and suites with lovely views, gourmet dining options, limitless top-shelf spirits and 24-hour concierge service - all wristband-free. Guests are entertained by miniature golf, complimentary greens fees at a nearby golf course, a PADI certified diving center and Dolphin Dreams by Dolphin Discovery, one of the largest dolphinariums in the Riviera Maya resort region. To unwind, Dream Spa by Pevonia(R) offers a generous pampering menu. For couples, the resort presents wedding, honeymoon and anniversary packages, and for business, facilities begin with the 1,646 square foot Playa Ballroom. It's all of this and more. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with BookIt.com, Expedia, Booking.com, Orbitz, getaroom.com, Hotels.com, Travelocity, HotelsforEveryone, Hotwire, Evoline ltd, Cancelon and TripOnline SA so you can book your Dreams Puerto Aventuras Resort & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Dreams Puerto Aventuras Hotel Puerto Aventuras
Dreams Hotel Puerto Aventuras
Dreams Resort Puerto Aventuras
Sunscape Puerto Aventuras Riviera
Sunscape Puerto Adventuras
Dreams Puerto Aventuras Resort & Spa Riviera Maya, Mexico

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing